FAQ Category

1. What is Driver?

A device driver or a hardware driver is a small programs or files that allow operating system to communicate with your computer’s hardware. Windows need device drivers to communicate with hardware devices. Without drivers, your system can not speak to devices, such as video card, audio card. Computer can not be working well when lacking device drivers.

2. Why I need the latest Drivers?

Latest Drivers will ensure your system continues to be stable and operate smoothly. Since manufacturers cannot make their components compatible with every new component that comes on the market, they create newer drivers, adding the instructions to make the drivers more adaptable. Your video driver is a good example: as new technologies develop in 3D drawings, it may be necessary to upgrade your video driver to be able to understand those new technologies. Latest Driver will increase computer compatibility and stability.

3. Could I update drivers manually?

Yes, of course. But updating drivers one by one manually would be a big work for you. Spending hours online, browsing for the right device and vendor id’s to be able to update the drivers is not fun. Unknown device drivers are always a headache problem if you need to update them manually. So finding a good driver tool to updating drivers for you automatically would be your best choice.

4. What is Driver Easy?

Driver Easy is a driver tool developed by us, Easeware Technology. Supported by over 3,000,000+  hardware driver database, Driver Easy gives customers fast access to the latest driver versions using a driver scanner that compares the drivers in the database with the drivers on your computer, and then update old driver versions if needed. Driver Easy is easy to use and you don’t need to know anything about PC drivers, to use Driver Easy.

5. Is Driver Easy Safe?

Yes, of course. Driver Easy is totally safe and free from any kind of malware. Many updaters come bundled with unwanted software that will change your web browser's home page, add extra toolbars, or cause other problems. Thankfully, as one of the best driver updaters available, Driver Easy doesn't bundle any extra programs. Its installation process is clean and hassle-free.

6. Does Driver Easy keep its Database Daily Update?

Supported by over 3,000,000+ hardware driver database, Driver Easy has been updating everyday in order to ensure your PC system up-to-date all the time!

7. Is Driver Easy Free?

There are two different versions for Driver Easy, Free and Professional version. Driver Easy free version ( Download ), it’s free for personal use. You could enjoy downloading drivers one by one and proceeding installation by yourself. But the features set in professional version are unquestionably more impressive. High speed download, Driver Backup, Driver Restore, Driver Uninstall function are available on Professional version.

8. Is Driver Easy Professional worth registering?

Yes. It has much more easier and advanced features that only charge you a little bit money, which really makes you satisfied through all your driver solution. Aside from the free scan that all updaters offer, Driver Easy professional version offers one-click high speed downloads and automatic installation, backup and restore tools so you can roll back updates if something goes wrong. Most impressively, Driver Easy professional version lets you uninstall individual drivers you no longer need, so you can keep your PC clean and organized.
At present it’s on limited time promotion, 30days 100% refund guarantee; why not give it a try? Buy Now!

9. Is there any personally identifiable information collected when using Driver Easy?

No. Personally identifiable information is not collected when using Driver Easy. Driver Easy just identifies hardware and system software configuration to provide the latest drivers available on the manufacturer website and help you update drivers in your PC easily and fast.

10. What operating system does Driver Easy support?

Driver Easy supports Windows 7, 8, 8.1, XP, VISTA; 32bit/64bit. With Driver Easy, you can get drivers for both brand new devices and old devices that the manufacturers don’t support anymore. There’s no reason to stop giving your computer a chance to work at its peak performance.

11. Does Driver Easy offer help or support?

Yes, of course. Driver Easy comes with a support department. If you have any question or any driver problem, please feel free to contact us. Our technical support experts will give you a prompt reply regarding the driver problem you mentioned in the email and help you resolve the problem as soon as possible.

12. Is it safe when I try to buy Driver Easy online?

Yes, of course. We use MyCommerce services for our online order and payment processing. With its industry leading technology, MyCommerce spares no efforts in providing you the most convenient & secure shopping experience online. During your payment process all data exchanged is SSL-secured. Your online purchase with highest security and confidentiality is our top priority.

13. What if I do not satisfy with Driver Easy?

Driver Easy comes with a "100% quality guarantee", a "100% satisfaction guarantee" and a 30 Day "100% refund guarantee". If for any reason you are unhappy with the program, simply send it back within 30-days for a full refund.

14. How can I buy Driver Easy Professional online?

Step 1:  You can visit our website http://www.drivereasy.com/buy.php.

Step 2:  Choose the license type you want to buy.

Step 3:  Go to the order page, choose the payment method, and fill in the payment information, go ahead.

Step 4:  After finishing safe and easy online payment for Driver Easy Professional, you will see the License Key displayed on the successful paid page and we will also send you email attached with the License Key again for your record.

15. What is difference between Consumer License and Technician License?

Computer Technician License is specially designed for computer repair shops or computer maintenance companies. The license edition is suitable for Business.

Now for promotion the license price is amazing: Only $1.99 per computer activation!

Computer Technician License counts on activation time base. Each activation can be used for 3 days. Meanwhile, you can use single Computer Technician License key to activate all computers and also you can extend the license number as you wish.

Consumer License is suitable for Personal user, limited on computer base. You can install or uninstall unlimited times on same computer. What’s more, Consumer License users enjoy 30 days money back guarantee.

16. What about the valid for Consumer License and Technician license?

The Consumer License is valid for one year and Technician license is valid for three years. Consumer License is suitable for Personal user, limited on computer base. You can install or uninstall unlimited times on same computer.

The Technician license is valid for three years and it counts on activation time base. Each activation can be used for 3 days.

17. What if my license key is expired?

Driver Easy offers renew license service for Customers. When the license is expired, Customers can renew license key so as to continue use.  Get more details in How to Renew License. What’s more, for the time-limited promotion now, Driver Easy offers 50% discount in renewing license key. Why not to have a try to renew your license and keep enjoy using Driver Easy?

18. What is “Unplugged” device?

An "Unplugged" device is any type of plug device that is currently not attached to your computer. Devices like cameras, MP3 players, TV, Mobile device and USB drives that are unplugged will show up in "Unplugged Devices" in the download screen. Driver Easy could recognize unplug device and download drivers for unplug device.

19. How can I uninstall Driver Easy from my computer?

Step 1: Click Start, which is at the bottom-left of the screen.

Step 2: Through "All programs", you can find the "Driver Easy" from the list, expand it, you should see the "Uninstall Driver Easy", click it and follow the instruction to uninstall the program.

20. What If I still have technical problems, or I need help with my purchase, or driver questions?

Driver Easy offers technical and product support. If you have any question or any driver problem, Please feel free to contact us through this contact us form Our technical support experts will give you a prompt reply regarding the driver problem you mentioned in the email and help you resolve the problem as soon as possible.

21. Can I use Driver Easy in my Windows 64-bit System?

Yes. Both 32bit & 64bit Windows editions are supported by DriverEasy.

22. Is my system applicable to use Driver Easy? What’s the minimum system requirement?

It is very easy to let Driver Easy run on your computer:

 

Minimum System Requirement

– Windows XP or Vista or 7 or 8 or 8.1 (both 32-bit & 64-bit)

– Pentium III or higher

– 128 MB of available RAM

– 25 MB of free Hard Disk space

– .NET Framework 2.0

23. Can Driver Easy run on my Mac or Linux system?

Till now Driver Easy supports Windows XP, Windows Vista, Windows 7, Window 8 and Windows 8.1.

Mac, Linux or other operating systems are still under discussion and research.

24. How to review the new driver and current installed driver?

In order to view more new driver’s information, you can click the device name on download screen, Driver Easy will give you a full report of the new driver and installed driver. Also you can get more detail in viewing Driver Information window.

25. What is universal license?

Universal license is a FREE upgrade to all Driver Easy paid customer, by using same universal license key, you can activate 2 software products. From now on, you can use your license key activate both Driver Easy and Essential Update Manager: http://www.essentialupdatemanager.com

Consumer / business license and technician license are granted to free upgrade to universal license, whenever you bought the license key, a valid license key (not include expired license) can activate Driver Easy and Essential Update Manager at the same time.

26. What if I forget my Driver Easy License key?

Please no worry. It’s easy to retrieve license key for Driver Easy. If you forget Driver Easy License key, please use the following to resend your license key http://www.drivereasy.com/resend-license-key. Of course you can choose to send email to our support team asking them to help you find your license key, they will help you resolve the license problem once they get your email.

27. What about Driver Easy download speed? 

There are two versions for Driver Easy: Free version and Professional version. The download speed for Professional version is about 500KB/s, most our Customers keep telling us the download speed for Professional version can reach 300KB/s to 20MB/s. Of course, the download speed would be influenced by your network. However, the download speed for free version is a little slow. It is about 30 ~ 50KB/s. Therefore, we recommend you to use the Professional version. A little more money will save you much time. Why not have a try?

28. What is Computer Technician License?

Computer Technician License is specially designed for computer repair shops or computer maintenance companies. The license edition is suitable for Business. It comes in Packs: 50 Computers Pack and 100 Computers Pack. What’s more, you can use single Computer Technician License key to activate all computers and also you can extend the license number as you wish.

29. What are Consumer / Business License?

Consumer / Business License are designed for personal/family usage. You can install or uninstall unlimited times on same computer. What’s more, Consumer License users enjoy 30 days money back guarantee.

30. Can Driver Easy support backup or restore feature?

Yes, backup and restore tool are available in Driver Easy professional version. Using backup and restore tools, you can roll back updates if something goes wrong. The backup and restore tools present in Driver Easy make it really easy to switch computers when the need ever arises. You can back up all of your drivers to a specific location and restore them at a later date when you needed.

31. What is the refund policy?

The Customers purchasing Driver Easy enjoy a 30 Day "100% refund guarantee". If for any reason you are unhappy with the program, simply send it back within 30-days for a full refund.

32. Will Driver Easy charge my card automatically when the license key is expired in a second year?

Driver Easy does not automatically charge or renew Customers’ account when license key is expired. When the license key is expired, Driver Easy will remind you to renew your license key when you try to run it. To renew or not to renew license key, that would depend on you. What’s more, as a return, we will offer you 50% discount in renewing license key in Time-Limited promotion. Do not lose chance to enjoy the discount.

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