For people who love watching episodes, Netflix is one of the important parts of life. If you have the same feeling as below, you’re not alone. We can totally understand.

But it won’t always a worldwide crash, sometimes it just happens on you. So what can you do when you have Netflix crashed? Read on to find how.

Before you try any fixes on your devices, please make sure your internet connection is working properly.
Then, try restarting your device. I know it sounds cliché, but it’s quite useful. No harm for doing this, so why not have a try?

Try these fixes:

You don’t have to try them all; just work your way down the list until you find the one that works for you.

For phones/tablets

If restart your smartphone or tablets doesn’t help, try the below fixes.

  1. Force closing all apps and restart the Netflix app
  2. Update the Netflix app
  3. Reinstall the Netflix app
  4. Update the latest firmware (Only for Android phones/tablets)

For Smart TVs

  1. Sign out of Netflix

For Windows Computers

  1. Disable/Uninstall antivirus software
  2. Perform Windows updates

Sign out of Netflix

When your smart TV couldn’t play TV shows or movies, try to sign out of Netflix first.

  1. Open the Netflix home screen.
  2. Open the menu on the left and select Settings.
  3. Select Sign out.
  4. Select Yes to confirm.
  5. Once signed out, sign back in and try Netflix again.

If you could confirm that your device is experiencing a hardware issue, you can do a hard reset or contact your device manufacturer for help.


Fix 1: Disable/Uninstall antivirus software

Antivirus software aims to keep our computer safe, but sometimes the strict antivirus software could interfere with Netflix and cause Netflix to crash. Therefore, disabling or uninstalling the antivirus software and then restarting your computer can help you solve the error.

If this method resolves the problem, you can install another antivirus software to protect your computer. But if you are fond of the old one, contact the vendor of your antivirus software and ask them for advice.

IMPORTANT: Be extra careful in using the Internet after uninstalling/disabling your antivirus software.

Fix 2: Perform Windows updates

Sometimes, if your Windows System doesn’t update, then Netflix may have conflicts with the system. So, update your Windows to the latest version can prevent some problems.

  1. Press the Windows logo key + I together.
  2. Click Update & security.
  3. Windows will check for updates. If it does not, select Check for updates.
  4. After installation, restart your computer and try Netflix again.

Fix 3: Clear your browser cache

Clear browser cache is a common fix for many browser issues. If you’re using a browser to watch Netflix shows, try this method.
Here we take Google Chrome as an example:

  1. Run Google Chrome.
  2. Click the three dots button in the upper right corner of your browser.
  3. Select History > History.
  4. In the left pane, select Clear Browsing Data.
  5. Select the Advanced tab.
  6. In the Time Range drop-down, select All time.
  7. Uncheck everything except Cached images and files.
  8. Select Clear data.
  9. Try Netflix again.

If none of the fixes work, you can contact Netflix customer service for help.


We hope you can solve the Netflix crash successfully. But if all else fails, don’t be frustrated, you still have Amazon Prime Video, Hulu, HBO Go, Disney +, etc.

If you have any questions or suggestions, you’re welcome to leave comments below. Thanks for reading!

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