[Solved] Xbox One Headset Not Working

April Cai, in Common error Tags: Xbox

If you can’t hear sound from Xbox One Headset or others can’t hear you while enjoying games, that would be so irritating, either chat headset or a stereo one. Fortunately, you can solve the issue with the effective solutions here. Go with this post, fix Xbox One headset not working issue on your computer.

1. Make sure the headset is not muted

2. Update Xbox One controller to make sure you have the latest software

3. Check your device’s connection

4. Make sure your controller has fresh batteries

5. Try using a different controller or headset 

Method 1. Make sure the headset is not muted

If the mute feature is enabled by accident,  you can’s hear any sound then. When you find your Xbox One headset not working, the first thing is to check if it’s muted. 

Please check the mute button on the headset adapter or the one in the middle of headset cable. You can try to press the mute button to see if there is sound.

Method 2.  Update Xbox One controller to make sure you have the latest software

Your controller’s software should be up-to-date to enable the headset adapter works properly.

Follow the steps here to update your Xbox One controller software.

1)
On your keyboard, press Windows key + R key together to open a Run box.
Then type devmgmt.msc in the box and click OK.

2)
Find Microsoft Xbox One controller under catalog Universal Serial Bus controllers or Microsoft Xbox One controller.
Then right-click on it to choose Update device.

3)
Click Search automatically for updated driver software.

Now Windows will detect the update for your controller automatically. 

For some reasons, Microsoft cannot find the update for you. In order not to missing the update, you can try Driver Easy.

a) Download and install Driver Easy.

b) Run Driver Easy and click Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.

c) With Free version: Click the Update button next to a flagged controller driver to automatically download and install the correct version of this driver.

With Pro version: Click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system. (and you get full support and a 30-day money back guarantee)

Method 3. Check your device’s connection

If the connection between your devices, it will also cause the issue. Please check the connection between your headset adapter and the controller, and also the connection between your headset adapter and headset cable. Make sure the connections are firm.

Method 4. Make sure your controller has fresh batteries

When the batteries of your controller become weak, your headset could not work properly, either. In such case, you can try replace with new batters for you controller to see if the headset works.

Method 5. Try using a different controller

If after all the resolution above, your Xbox One headset still keeps not working, please try to connect another headset with your controller. If it works on another controller, maybe you should use a new controller to replace the previous one.

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