Making life easier for 3 million customers

We believe in easy

Many Windows problems are caused by drivers. But for some reason, Microsoft has never made it easy for customers to identify the problem driver and replace it.

Instead, you have to figure out what hardware you have and who manufactured it, then you have to visit that manufacturer’s website, find their driver download page, then locate the latest driver for your exact operating system. Then you have to download and install it, and hope it solves the problem. And if you happen to download the wrong driver, you can make the problem even worse!

This is not how software should work.

You should be able to just click a button to find out what’s causing your Windows problems, and another to fix them.

That’s exactly what Driver Easy does.

Rice-cooker easy

Our founder, Kevin Zheng, believes that software designers and developers should take their cues from things that are simple to use in the real world. (Yes, he’s a big fan of Donald Norman’s book – The Design of Everyday Things.)

Kevin’s favourite example is the rice cooker...

When I was a boy, growing up in China, cooking rice was hard. There were so many ways you could ruin it: too much water, too much rice, wrong temperature, wrong cooking time, and a hundred other variables. Then the electric rice cooker came out and solved all of those problems. Now, cooking rice is as simple as pressing one big button. I believe fixing Windows driver problems should be just as easy. Which is why I called our product Driver Easy, and why I called our company Easeware.

Our Culture

The Easeware work environment is stimulating, rewarding, challenging and dynamic, with roles that are tailored to the individual, a flat structure, and an egalitarian culture that encourages open-mindedness and challenging of the status-quo.

It’s also fun, with company-sponsored social events, office parties, exercise equipment, personal research projects, technology excursions and even an annual, week-long company retreat, at a different destination each year (last year was Thailand!).

Perhaps most importantly of all, though, every member of our team gets a share of the company’s revenue, in addition to their salary. So they go out of their way to ensure our products – and our customer service – are truly memorable. Because when you love the Easeware experience, you come back, and you rave about us to your friends, family and colleagues. So everyone buys in, personally, to our vision.

Our Product

We’ve spent years refining our driver validation processes to ensure the drivers we include in our product are correct, up-to-date, secure, safe and stable.

This is critical because not all manufacturers get their drivers certified by Microsoft - particularly for older hardware. (It’s a very rigorous and time-consuming process, and for manufacturers with a lot of devices and drivers, it can become quite expensive.)

Our tests are a lot more hands-on and practical than Microsoft’s tests too. Because drivers behave differently on different computers, different versions of Windows, and even in the presence of different software applications, the only way to really tell if a driver will be stable, compatible and safe for everyone is to physically test it on all the popular hardware / operating system / software combinations.

Learn more about our driver testing process...

Our Articles (and editorial guidelines)

Most importantly, all our articles are original, objective and, to the best of our knowledge, accurate.

We write helpful articles about how to solve common Windows problems.

Obviously, given our domain expertise, most of these articles are about problems that may be caused by outdated or missing drivers. In these articles, we encourage readers to update their drivers with our product, Driver Easy. It enables customers to update all their drivers with just a couple of clicks.

But obviously drivers aren’t always the problem, so we do our utmost to include every possible solution in our articles. All our writers are required to complete Microsoft Certified Professional (MCP) certification and we research every problem thoroughly, and also test on our own computers where possible.

Occasionally we also include links to third party products. Some of these links are affiliate links, which means we earn money if you click the link and subsequently buy the third party product. Rest assured, though, that we only ever link to products that we genuinely believe to be effective solutions and quality products.