5 Steps to Fix Sound/ Audio Issues on Windows 10

Sophie Luo, in Sound Issues Tags: audiosoundWindows 10

If you’re on Windows 10 and you find that your audio or sound is not working properly, you’re not alone. Many Windows users are reporting that their sound is not working or chopping and so many more problems. 

But no worries, it’s usually not a hard problem to solve. Here are 5 of the most effective methods that will help you with not working audio problem. You may not have to try them all; just work your way down and find the one works for you. 

1: Check cable connection and volume
2: Turn off Audio Enhancements
3: Update sound driver 
4: Uninstall driver via Device Manager
5: Try generic audio driver provided by Windows 10

1: Check cable connection and volume

Before we do any changes to the software, we need to rule out some possible human error. So please check to see if: 

1) your speaker and headphone connections are with loose cables or wrong jack; 

2) your power and volume controls are up; 

3) the volume controls on the apps are on and up; 

4) headphones are plugged in: your speakers might not work if you have the headphones in. 

2: Turn off Audio Enhancements

Audio enhancement feature is supposed to make your sound card work at its peak, but unfortunately, not all sound card hardware work well when it’s on. You can turn it off by: 

1) On your keyboard, click the Start button, then click Control Panel.

2) View by Large icons, click Sound




3) In Playback tab, right-click Default Device you have and click Properties



4) Go to the Enhancement tab, tick the box for Disable all sound effects

5) See if your sound is back. If you still cannot get your sound back, choose Cancel here, and then repeat 2) and 3) with your other default device and have a try again.   

3: Update sound driver 

Updating drivers should always be your go-to option when something goes wrong with your audio or sound. Whether you choose to update the device drivers manually, using Windows Update, or you use a trusted third party product, it’s essential that you have the latest correct device drivers for your operating system at all times. 

If you’re a computer novice and have no idea how to update your device drivers, we recommend using Driver Easy. It’s a tool that detects, downloads and (if you go Pro) installs any driver updates your computer needs. 

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks:

1) Download and install Driver Easy. 

2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers. 

3) Click the Update button next to the audio device to automatically download and install the correct version of this driver (you can do this with the FREE version). 

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All). 

4: Uninstall driver from Device Manager

If you have faulty driver installed, problem like no sound coming out from your speaker is inevitable. To fix it: 

1) On your keyboard, press the Windows key and X at the same time, then click Device Manager.  

2) Expand Sound, video and game controllers.

3) Right-click your sound card driver, then click Uninstall


Click OK at the prompted notification to continue. 

4) When the uninstall completes, restart your computer. 

Windows will then help you reinstall the driver. 

And if this still don’t work, please try the next step where we try using the generic audio driver that comes with Windows. 

5: Try generic audio driver provided by Windows 10

1) On your keyboard, press Windows key and X at the same time, then click Device Manager.  

2) Expand Sound, video and game controllers

3) Right-click your sound card driver, then click Update Driver Software….


4) Click Browse my computer for driver software

5) Click Let me pick from a list of device drivers on my computer

6) Click High Definition Audio Device, and Next.  



Click Yes at this prompt and continue.


7) Now you should be able to see that the driver you are having now is the generic audio driver provided by Windows 10. The name of which is High Definition Audio Device

Check if your sound is back.
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  • SFC

    Can you address how to fix this issue:
    I repeatedly updated my drivers (with instrux from other sites) and it seems that audio drops out when more than one video plays at the same time on Windows 10 — by this I mean embedded videos that play automatically on a loaded page will cause another video’s audio to go silent, or rather ALL audio goes silent.

    Is there a setting that lets audio ALWAYS work even if more than 1 video/audio source is playing at once? Like, “select audio for most recently selected source” or something. Thanks

    • Sophie Luo

      Hi, we have found some pages that you might find helpful:

      If you are using VLC, please refer to this page here: https://wiki.videolan.org/How_to_play_multiple_instances_of_VLC/

      If you are having some other video or sound player, the exact procedures could be found on the manufacturer website.

      Also, right click the sound icon at the bottom right corner and choose “Open Volume Mixer”, you should be able to see the programs that are using the audio. Check if some of them are muted.

      Hope this help.

  • Aslam

    I try all procedure mentioned above,I also try driver easy (paid version 5.1.6),Driver easy installed audio realteck driver, but after restart pc ,still red marks on speaker on task bark , can you help me,for I will be thank full to you. My pc hp z420 workstation, installed windows 10 64 bit.

    • Sophie Luo

      Hi, Aslam.

      Would you please send us an email via the built-in feedback interface of Driver Easy?

      We will help you with the problem as soon as we have more detailed information from you.

      Look forward to hearing from you soon.

  • BALDEVBHAI PANCHAL

    THIS DRIVER EASY PRO V5-1-6 MAY NOT BE FREE. THE COST IS NOT SHOWN AND IT MAY SO HAPPEN THAT WHILE YOU INSTALL IT IT WILL HAVE TO BE TURNED ROUND / REJECTED FOR ITS HEAVY CHARGES.

    • Sophie Luo

      Hi,

      We have two versions of Driver Easy: free and pro. You can choose to use the free version to scan, download and update device drivers just as pro version. Just minus some features and tools that are pro version exclusively.

      If you want to have a faster download and update speed, professional tech support, as well as the features and functions in pro version, you can choose to upgrade it with just $29.95.

      If you want to stay using the free version, that is totally OK too. We will never charge you with any fees that you are not aware of. All the decisions can only be made by yourself.

      Hope I’m making myself clear enough.

      If you have any other problems, please feel free to ask.