5 Steps to Fix Sound/ Audio Issues on Windows 10

No sound? Crackling or Popping Sound? 5 Solutions to Fix Immediately!

By Sophie Luo in Sound Issues Tags: AudiosoundWindows 10

If you’re on Windows 10 and you find that your audio or sound is not working properly, you’re not alone. Many Windows users are reporting that their sound is not working or chopping and so many more problems. 

But no worries, it’s usually not a hard problem to solve. Here are 5 of the most effective methods that will help you with not working audio problem. You may not have to try them all; just work your way down and find the one works for you.

Method 1: Check cable connection and volume
Method 2: Turn off Audio Enhancements
Method 3: Update sound driver 
Method 4: Uninstall driver via Device Manager
Method 5: Try generic audio driver provided by Windows 10

1: Check cable connection and volume

Before we do any changes to the software, we need to rule out some possible human error. So please check to see if: 

1) your speaker and headphone connections are with loose cables or wrong jack; 

2) your power and volume controls are up; 

3) the volume controls on the apps are on and up; 

4) headphones are plugged in: your speakers might not work if you have the headphones in. 

2: Turn off Audio Enhancements

Audio enhancement feature is supposed to make your sound card work at its peak, but unfortunately, not all sound card hardware work well when it’s on. You can turn it off by: 

1) On your keyboard, press the Windows logo key and R at the same time, type control in and press Enter.

2) View by Large icons, click Sound

3) In the Playback tab, right-click Default Device you have and click Properties

4) Go to the Enhancement tab, tick the box for Disable all sound effects

5) See if your sound is back. If you still cannot get your sound back, choose Cancel here, and then repeat 2) and 3) with your other default device and have a try again.   

3: Update sound driver 

If no good signs are shown after the first two methods, it’s likely that you’re using the wrong driver altogether. 

There are two ways you can get the right driver for your sound or audio card: manually or automatically. 

Manual driver update – You can update your audio driver manually by going to the manufacturer’s website for your audio card, and searching for the most recent correct driver for it. Be sure to choose only driver that is compatible with your variant of Windows 10. 

Automatic driver update – If you don’t have the time, patience or computer skills to update your audio drivers manually, you can, instead, do so automatically with Driver Easy. Driver Easy will automatically recognize your system and find the correct drivers for your exact audio card, and your variant of Windows 10, and it will download and install them correctly

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks:

1) Download and install Driver Easy. 

2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers. 

3) Click the Update button next to the audio device to automatically download and install the correct version of this driver (you can do this with the FREE version). 

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All). 

4: Uninstall driver from Device Manager

If you have faulty driver installed, problem like no sound coming out from your speaker is inevitable. To fix it: 

1) On your keyboard, press the Windows key and X at the same time, then click Device Manager.  

2) Expand Sound, video and game controllers.

3) Right-click your sound card driver, then click Uninstall

Click OK at the prompted notification to continue. 

4) When the uninstall completes, restart your computer. 

Windows will then help you reinstall the driver. 

And if this still don’t work, please try the next step where we try using the generic audio driver that comes with Windows. 

5: Try generic audio driver provided by Windows 10

1) On your keyboard, press Windows key and X at the same time, then click Device Manager.  

2) Expand Sound, video and game controllers

3) Right-click your sound card driver, then click Update Driver Software….

4) Click Browse my computer for driver software

5) Click Let me pick from a list of device drivers on my computer

6) Click High Definition Audio Device, and Next.  

Click Yes at this prompt and continue.

7) Now you should be able to see that the driver you are having now is the generic audio driver provided by Windows 10. The name of which is High Definition Audio Device

Check if your sound is back.
  • Marcelo Catanoce Gandur

    5: Try generic audio driver provided by Windows 10! This clue fixed my issue with M-Audio Fasttrack pro in Windows 10…. I had tried 100 things before, always using the m-audio divers, and had no success. Thanks much!

  • SFC

    Can you address how to fix this issue:
    I repeatedly updated my drivers (with instrux from other sites) and it seems that audio drops out when more than one video plays at the same time on Windows 10 — by this I mean embedded videos that play automatically on a loaded page will cause another video’s audio to go silent, or rather ALL audio goes silent.

    Is there a setting that lets audio ALWAYS work even if more than 1 video/audio source is playing at once? Like, “select audio for most recently selected source” or something. Thanks

    • Sophie Luo

      Hi, we have found some pages that you might find helpful:

      If you are using VLC, please refer to this page here: https://wiki.videolan.org/How_to_play_multiple_instances_of_VLC/

      If you are having some other video or sound player, the exact procedures could be found on the manufacturer website.

      Also, right click the sound icon at the bottom right corner and choose “Open Volume Mixer”, you should be able to see the programs that are using the audio. Check if some of them are muted.

      Hope this help.

  • Aslam

    I try all procedure mentioned above,I also try driver easy (paid version 5.1.6),Driver easy installed audio realteck driver, but after restart pc ,still red marks on speaker on task bark , can you help me,for I will be thank full to you. My pc hp z420 workstation, installed windows 10 64 bit.

    • Sophie Luo

      Hi, Aslam.

      Would you please send us an email via the built-in feedback interface of Driver Easy?

      We will help you with the problem as soon as we have more detailed information from you.

      Look forward to hearing from you soon.



    • Sophie Luo


      We have two versions of Driver Easy: free and pro. You can choose to use the free version to scan, download and update device drivers just as pro version. Just minus some features and tools that are pro version exclusively.

      If you want to have a faster download and update speed, professional tech support, as well as the features and functions in pro version, you can choose to upgrade it with just $29.95.

      If you want to stay using the free version, that is totally OK too. We will never charge you with any fees that you are not aware of. All the decisions can only be made by yourself.

      Hope I’m making myself clear enough.

      If you have any other problems, please feel free to ask.