Discord allows players to better enjoy the game through real-time collaboration. But getting Discord to work properly might not be as easy: many gamers reported that the Discord audio keeps cutting out when in a game. If you’re facing the same issue, here’re some fixes that proved to be working.

Try these fixes:

You might not need to try them all. Simply work your way down until you hit the one that gives you luck.

  1. Disable other audio devices
  2. Configure your sound settings correctly
  3. Disable QoS High Packet Priority
  4. Update your audio and graphics drivers
  5. Perform a clean boot
  6. Install all Windows updates

Fix 1: Disable other audio devices

Usually we have connected more than one audio device to our PC, and this might be causing the cut-out issue — Windows sometimes can’t determine which is the active device. In this case, you can disable all the audio devices except the one you’re using.

Here’s how:

  1. At the bottom right corner of your screen, right-click the speaker icon and select Sounds.
  2. Navigate to the Playback tab and find the devices that’re inactive. Right click those devices and select Disable. (Be advised that the headset you’re using might show more than one device. Check that according to the description.)
  3. Restart Discord and your game and check if the audio is back to normal.

If this fix doesn’t help you, simply take a look at the next one.

Fix 2: Configure your sound settings correctly

When troubleshooting audio issues, you need to make sure the sound settings are configured properly. You can use the following steps to check:

  1. At the bottom right corner of your screen, right-click the speaker icon and select Sounds.
  2. Navigate to the Communications tab. Under the When Windows detects communications activity: section, click Do nothing.
  3. Navigate to the Recording tab, make sure the default device is set to the desired one. Select the default device and click Properties.
  4. Navigate to the Advanced tab. In the Default Format section, select a different sample rate and bit depth, then click Test. Repeat this process until you find a format that works, then click OK.
    Test speaker sound format Windows 10

If this solution doesn’t give you luck, check out the next one below.

Fix 3: Disable QoS High Packet Priority

Some users reported that a Discord feature named Quality of Service High Packet Priority is causing lag spikes in game, and some specialists suggest that disabling this option could be a fix to the audio-cutting-out problem. You can try the same and see if there’s any improvement.

  1. Open Discord and go to User Settings.
  2. From the left menu, select Voice & Video. Under the QUALITY OF SERVICE section, make sure Enable Quality of Service High Packet Priority is set to disable.
  3. Now test if the audio cuts out again.

If this method doesn’t do the trick, you can continue to the next one.

Fix 4: Update your audio and graphics drivers

According to the feedback, the audio cutting out issue is very likely driver-related. In other words, it could mean that the graphics and audio drivers you’re using are broken or out of date. For your PC to stay in the best shape, you should always make sure all your device drivers are up to date.

This is also true when you spent top dollars on your gaming rig, which usually have some high-end features that require additional drivers.

There’re mainly 2 ways you can update your audio and graphics drivers: manually or automatically.

Option 1: Update your audio and graphics drivers manually

If you’re a tech-savvy gamer, you can try to update your drivers manually. To do so, first go to your motherboard manufacturer’s website and search for your model. Next, download the latest driver installer on the support page. For your graphics driver, visit the download page of your GPU manufacturer:

Then search for your graphics card and download the latest correct installer that’s compatible with your operating system.

If you don’t have the time, patience or computer skills to update your drivers manually, you can, instead, do it automatically with Driver Easy. Driver Easy will automatically recognize your system and find the correct drivers for your exact hardware, and your Windows version, and it will download and install them correctly:

  1. Download and install Driver Easy.
  2. Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
  3. Click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system.
    (This requires the Pro version – you’ll be prompted to upgrade when you click Update All. If you don’t want to pay for the Pro version, you can still download and install all the drivers you need with the free version; you just have to download them one at a time, and manually install them, the normal Windows way.)
The Pro version of Driver Easy comes with full technical support. If you need assistance, please contact Driver Easy’s support team at support@drivereasy.com.

Once you’ve updated all your drivers, restart your PC and check if the issue persists.

If the latest drivers didn’t help, you can move on to the next fix.

Fix 5: Perform a clean boot

It’s also possible that some conflicting programs are messing up with your audio settings. To check if it’s a compatibility issue, you can do a clean boot and root out the offenders.

Here’s how:

  1. On your keyboard, press Win+R (the Windows logo key and the r key) at the same time to invoke the Run box. Type or paste msconfig and click OK.
  2. In the pop-up window, navigate to the Services tab and check the box next to Hide all Microsoft services.
  3. Uncheck all the services EXCEPT those belong to your graphics card and sound card manufacturers, such as RealtekAMDNVIDIA and Intel. Then click OK to apply the changes.
  4. On your keyboard, press CtrlShift and Esc at the same time to open Task Manager, then navigate to the Startup tab.
  5. One at a time, select any programs you suspect might be interfering, and click Disable.
  6. Restart your PC.

Now check if the audio is back on track. If so, repeat these steps but only disable half of the programs and services.

If this fix doesn’t work for you, take a look at the next one.

Fix 6: Install all Windows updates

Windows updates help you avoid lots of strange issues. Normally it’s done automatically, but you can check for updates manually and see if some patches are left out.

Here’s a quick guide for that:

  1. On your keyboard, press Win+I (the Windows logo key and the i key) to open the Windows Settings app. Click Update & Security.
    update & security
  2. Click Check for updates. Windows will then download and install the available patches. It might take some time (up to 30 mins).
To confirm you’ve installed all the system updates, repeat these steps until it prompts “You’re up to date” when you click Check for updates.

After installing all the system updates, restart your PC and check the audio in game.


So these are the fixes for your audio cutting out issue on Discord. If you have any questions or suggestions, feel free to tell us your thoughts in the comments below.

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