[Solved] Failed to play test tone

By Camilla Mo in Sound Issues
Error “Failed to play test tone” could be caused by corrupted audio drivers, sound configurations and corrupted Windows files. In this article, you will find solutions to solve this problem. If you meet this error while testing sound, try solutions here. One of them should fit your needs. The steps below apply to Windows 10, 7, 8, 8.1, XP & Vista.

Solution 1: Restart Windows Audio Service

Follow these steps:

1. Hold Down Windows logo and press R key. A Run dialog box will pop up.
2. Type services.msc in the run box and click OK button.

3. In right Services Window, find Windows Audio from the “Name” list and right-click on it. Click Restart in the pop-up menu. Then the audio service will restart.

Solution 2: Repair Corrupted Windows Files

The problem would cause if some important Windows files are corrupted. To check and repair the corrupted system files, follow these steps:

1. Hold Down Windows logo and press R key. A Run dialog box will pop up.
2. Type cmd in the run box and click OK button. 

3. When Command Prompt opens, type sfc / scannow and press Enter
The process will take several minutes until the verification 100% complete.

Note that you are required to run this command as an administrator. If not, you will get the following message when your run it. In this case, please open command prompt as an administrator and try again.

If you are not sure how to open command prompt as administrator, refer How to Open Command Prompt as Administrator in Windows.

Solution 3: Change the Sample Rate

Changing the sample rate might fix your problem. Follow these steps:

1. Right-click on the sound icon in bottom right corner of desktop and select Playback devices.

2. In “Playback” tab, select your sound card and click Properties

3. Click Advanced tab. You may see the sample rate is 16 bit, 44100 Hz  by default. Change it to other sample such as 16 bit, 48000 Hz. Click Apply button and see if the problem persists. 

If the sample rate is not set in default, click Restore Defaults and test if the sound’s back.

Solution 4: Disable Audio Enhancements

1. Right-click on the sound icon in bottom right corner of desktop and select Playback devices.

2. Select Speakers and click Properties

3. Click Enhancements tab. Check the box next to Disable all enhancements (For some Windows version, you may see Disable all sound effects here.), then click Apply button.

Solution 5: Reinstall Audio Drivers

The problem might also be caused by corrupted drivers, so try reinstalling the Audio drivers and see if the problem resolves.

Follow these steps:

1. Go to Device Manager
2. In Device Manager window, expand category “Sound, video and game controllers”. Under this category, right-click on the audio device name and click Uninstall

3. After uninstalling the driver, restart your PC then Windows will install generic audio driver automatically. 

If the problem persists, try downloading and installing most recent drivers from manufacturer’s website.

If you have problem downloading and installing drivers manually, you can use Driver Easy to help you. Driver Easy is a driver update tool which helps update drivers automatically. You can use it to scan your computer to detect all problem drivers. If there is problem with the audio driver, Driver Easy will detect it and recommend the new driver. 

Driver Easy has Free version and Paid version. You can use the Free version to download new drivers, but you are required to use the downloaded driver files to install the drivers manually step by step. And the download speed is limited. To save more time, you can use the Paid version. With Paid version, all drivers will be updated automatically. Moreover, you can enjoy free technical support guarantee. If you use the Paid version to try resolving the problem but the problem persists, you can contact us for further assistance. Paid version offers 30-day money back guarantee. You can ask for a full refund if you want within the guarantee period.

  • Smart Hariom Maurya

    great Man !
    Restarting the service Worked fantastic . Thanks A lot…

  • Behrgen Fletcher

    The “attention” sounds on my laptop(64-bit Lenovo, Windows 10) work quite well. But my speakers don’t work for anything else. I’ve tried running the troubleshoot, reinstalling drivers, replacing drivers, rolling back drivers, restarting drivers, and even checking the volume mixer to make sure everything is set correctly. What else could be the problem?

  • auorine delevin

    Thank you. Re-starting the audio services and then changing the sample rate worked for me.

  • In solution 3 I have my sample rate etc options grey. Unable to interact with the menu and I think that’s my prob. What should I do?

  • Mirko LoveYa

    Solution 1 worked, thanks!

  • Bob

    Of course first I tried to reboot – did not help. Then I tried solution 1 and it did not help either.
    Then I reboot again, but this time I held power button down until computer was off completely (i.e. I did not “slide down” picture on the screen, but kept holding power button).
    Then sound started to work!!!

  • Matthew Hastings

    Did 2-4 all together; one of them did the job 🙂

  • ASAD94

    Much obliged!

    Solution 5: Reinstall Audio Drivers works with me! Alhamdulillah..

  • Ovi

    Thanks, it worked 🙂

  • Zulfatul Mahmudah

    Alhamdulillah… Terimakasih. Thanks..

  • Nathan Crawley

    non of these worked

    • Camilla Mo

      Hi Nathan Crawley,

      If you tried Driver Easy and it doesn’t help, please feel free to contact our support team at support@drivereasy.com.

      • Abdallah Lindner

        NON of them work for me either! I dont know what happened and i tried every single tool, and non of them worked! and i mean… EVERY SINGLE ONE!!!

  • Anadrol88

    My USB sound card was not working (with the same problem).
    It was in fact Kaspersky Antivirus that was causing the problem (as of August 7th 2017).
    I just uninstalled Kaspersky and it worked again.

    Please update the article so people know that the antivirus can cause this issue !!!

  • Camilla Mo

    Hi Zac,

    I’m glad that it helps.

  • Flippyxd

    Solution 1 worked. thanks!!!!

  • Albino_Penguin

    I love you

  • Dr S Bagchi

    Thanks … solved my problem

  • sureamntijustanothermoaner

    Thank you – Step one resolved it for me – restart Windows Audio – even though I had tried to restart my laptop. Thank you for your help, x

  • He Who Gets Slapped

    Thank You. Your lay-persons explanations were easy to follow and re-installed my sound.

  • r_goose

    Solution 1 worked for me too. Thanks.

  • Immanuel

    Solution 1 worked for me

  • Anh Nguyen Ngoc


  • Dhruv Patel

    it works for me..thnk u so much.

  • GarMan

    Number 4 fixed it for me. Thanks so much.!

  • Paul

    none of these worked for me. I’ve tried everything … at a short point, I thought it was fixed and I could hear something from headphones only … laptop still has no sound from speakers.

    Any other solutions?

    I’m using an HP Envy 17″ 2200 series

  • The Doctor

    Solution 5 worked for me!! Thank you!!


    Thanks man. I appreciate the simple steps. <3

  • anna

    it worked!! thanks!

  • Shanae

    Solution 1 worked for me! I’m so glad I didn’t have to do a system restore again to get my sound to work properly. Thanks!

  • Eric

    nothing worked



  • Fritzie Mae R. Gutib

    OMG!! Big thumbs up!!! Thanks a lot.

  • Mohammed Ali

    thanks u solution 3 work for me

  • tridev

    thanks! worked for me!

  • Maggie

    THANK YOU fixed my laptop 🙂

  • tom

    it worked !!! thanks

  • ziggy j

    thanks so much

  • Vtreddy

    Sol5 worked very well. Thank you very much for the kind knowledge share.

  • Vtreddy

    Thank you very much for the help. Installing drive easy worked. Thanks a lot.

  • saied malekynejad

    perfect solution , thanks

  • Thiago Tomais

    Thank you!

  • Rob

    Excellent!!! Issue Resolved!!!!


  • tarzan

    thanks a ton! have been trying to fix sound problem for ages; this helped a ton!!

  • Usman Khan

    Thanks alooot :). Solution 1 worked for me

  • Kumar


  • Chris

    Thank you so much, this was super fast and easy!

  • Joey Kek

    Solution #1 solved the problem for me. Thanks!

  • Sebastian Darroch

    First one Fixed it for me first time, just needed to restart Youtube after and test tone was fine.

  • Dawn

    Amazing, solved my muted Elitebook also, Thank you!!

  • Ronald

    This really helped me, thank you!!

  • MSanch

    You saved my life!!!! After 2 days of stressful troubleshooting, I finally found a solution. Thanks!

  • Maria

    Thank you so much

    Really useful

  • shubham

    thanks very useful

  • Evan de silva

    The third one did it for me! 16 bit, 48000 Hz was the sample rate by default! Changed it back to is 16 bit, 44100 Hz and it worked alright!

    Thank you so much! 🙂

  • Exo

    Thank you! worked for me! saved a lot of time!

  • Flash Bazbo

    Solution 3 for me – had to adjust the sample rate after taking the Win Anniversary update made my guitar rig quit working

  • Nipuna Jayawardana

    thanks for the help man,it worked for me

  • johanna


  • Tapu

    open restore system….recovery can solved the problem…100%

  • whateverdude

    Hey thanks, restarting Windows Audio from the services was the silver bullet that got my bluetooth speaker to work. Y’all rock.

  • Jared

    Thank you – Solution 1 worked 🙂

  • akhil

    1 worked for me 🙂

  • Beth

    Thanks, no 1 worked for me.

  • John

    i tried all of this and nothing worked

  • Rem

    Thank you!!!!!! No.5 worked for me.

  • Ellison

    Thank you Solution #5 worked for me.

  • Pavankumar Sarathi

    Thank you so much by restarting the windows audio services my problem got resolved.