Canon Printer Offline Status [Solved]

By April Cai in Printer Issues Tags: printer

Printer shows offline status is a very common issue of printer’s. Your Canon printer is no exception. Not only your faced such problem. No matter how it troubles you, you can fix the problem with this post now. Go on with us, we will be showing you the tried-and-true solutions to fix Canon printer offline status.

Read on please.:)

Quick check: Before following the solutions below, please check your printer’s power cable is plugged into an electrical outlet and restart your router as it may cause due to network failure.

1. Restart Printer Spooler service

2. Disable Use Printer Offline feature of your Canon printer and Cancel your unfinished print jobs

3. Reinstall your Canon printer software 

Solution 1. Restart Printer Spooler serivce

Enter service in the search box from Start menu.
Then Click Services (Desktop app) from the result.

On the open window, scroll down to find and right-click on Print Spooler.
Then click Restart.
Note: If Restart option grayed out, click Start instead.

Right-click on Print Spooler again and this time choose Properties.
Then set its Startup type to be Automatic.
Click OK to save your settings.

Restart your PC.

Solution 2. Disable Use Printer Offline feature of your Canon printer

Enter control panel in the search box from Start menu.
Then click Control Panel (Desktop app) from the result.

On the pop-up window, click Hardware and Sound > Devices and Printers.

Find and right-click on your Canon printer under Printers catalog.
Then choose See what’s printing.

On the pop-up window, click Printer to see if Use Printer Offline is unchecked.
If it’s checked on with √ mark, click it to uncheck.

Click Printer again and this time click Cancel All Documents.

Solution 3. Reinstall your Canon printer software 

Your printer offline problem is probably being caused by driver issues. The steps above may resolve it, but if they don’t, please reinstall your Canon printer driver.

On your keyboard, press Windows key + R key together to open a Run box.
Then type devmgmt.msc in the box and click OK.

Find your Canon printer driver under Print queues catalog.
Then right-click on it to choose Uninstall device.

Download the latest driver for your printer model from Canon official website.
Then install it on your computer.

Download the driver from Canon website is direct and straightforward though, it could be really time-consuming. If you have no time, no patience or no enough tech skill to find and download drivers manually, let Driver Easy help you then.

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):

1) Download and install Driver Easy.

2) Run Driver Easy and click Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.

Click the 
Update button next to a flagged printer driver to automatically download and install the correct version of this driver (you can do this with the FREE version).

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).

Note: After updating your printer driver, please restart your computer to make the new driver take effect.

  • April Cai

    Hi,Joan. Glad that we could help. And great thanks for your tip, I’d updated Solution 1.:)