How to Fix Cortana Not Working? [Solved]

April Cai, in Program issue Tags: CortanaWindows 10

If you’re trying to use Cortana on your Windows 10, but Cortana just stops working, you’re not alone. Many Windows users are reporting it. The good news is you can fix it easily by yourself.

Here are 5 methods you can try to fix this problem. You may not have to try them all; just work your way down the list until you find the that works.

Method 1: Reboot your Windows 10
Method 2: Check your language settings of Cortana
Method 3: Make sure your Windows 10 is up-to-date
Method 4: Update your Microphone driver and audio driver
Method 5: Reset your Cortana

Method 1: Reboot your Windows 10

A simple restart can fix a lot computer woes. Once your Cortana stops working, restart your Windows 10 and try Cortana again to see if it works.

Method 2: Check your language settings of Cortana

If your language settings is mistaken or changed by accident, your Cortana won’t work then. Follow these to make sure your language settings is correct:

1) On your keyboard, press the Windows logo key  and at the same time to open the Settings window.

2) Click Time & language.

3) Click Region & language.

4) Make sure the region and language settings is matched with yours.

5) Try Cortana again to see if it works.

Method 3: Make sure your Windows 10 is up-to-date

If your Windows 10 is old, you may not be able to use Cortana either. To check for updates on your Windows 10:

1) Type update in the search box from Start. Then click Check for updates from the top.

2) Click Check for updates.

3) Install the available updates.

4) Reboot your Windows 10 and try Cortana again to see if it works.

Method 4: Update your Microphone driver

This problem could be also caused by your old or incorrect Microphone driver and audio driver. You can update your drivers to solve this problem.

To update your drivers, you can download the correct latest ones from your computer manufacturer’s website.

   Or 

if you’re not confident with playing around drivers manually, you can do it automatically with  Driver Easy.

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):

1) Download and install Driver Easy.

2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.

3) Click the Update button next to all flagged drivers to automatically download and install the correct version of their driver (you can do this with the FREE version).

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).

4) Reboot your Windows 10 and try Cortana again to see if it works.

Method 5: Reset your Cortana

The methods above may resolve your problem. But if they all fails, don’t be frustrated, follow these to reset your Cortana:

1) Type Cortana in the search box from Start and click Cortana & Search settings from the top.

2) Click the button beside On in Hey Cortana to turn off it. You should then see the Off status.

3) Click the same button again to turn on Cortana. You should the see the On status again.

4) Try Cortana again to see if it works.

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