Fix Dolby Home Theater Not Working issue in Windows 10

By Camilla Mo in Common ErrorsSound Card

Dolby audio is available for Windows 10. Even so, you still have chance meeting problems after you upgrade the system to Windows 10. The most common issue is that you are expected to install an older version of Dolby Digital Plus. For instance, you have installed version in your computer, but the error message saying that you need version error would appear like screen shot shows). Here you will learn how to fix this issue.




The issue occurs because the version of Dolby Digital Plus audio driver is incompatible with the version of the audio driver, such as Realtek Audio driver and Conexant Audio driver. So to fix this issue, you need to have the right versions for Dolby audio driver and the audio driver.


Try the solutions below to fix this issue.


Solution 1: Uninstall the audio driver then reboot the system


After uninstalling the driver and rebooting the system, the Windows will load the driver automatically. This is supposed to install the right version driver.

If you are not sure how to uninstall the driver, follow steps below:


1. Press Windows key and X and choose Device Manager.

2. In Device Manager, expand category “Sound, video and game controllers”.

3. Right-click on the audio device name. A context menu will pop up. Choose Uninstall.




4. Reboot the system and see if the problem resolves.


Solution 2: Install an older version audio driver


The issue would occur if the audio driver contains newer but incompatible drivers for the Dolby Home Theater. Install the older version audio driver, then the issue should resolve.

Before you install the driver, check for the installed version of the audio driver and uninstall the driver.


1. Check for the installed version of the audio driver


1). In Device Manager, locate audio device and right-click on the device name.  

2). Choose Properties.




3). Click Driver tab. Then you will get the Driver Version in this tab.




2. Uninstall the driver


3. Install an audio driver in older version


Windows 8 and Windows 7 drivers are always compatible with Windows 10. So you can find the older driver by starting with Windows 8.

To find the driver, you can go to the audio device manufacturer’s website or the computer manufacturer’s website. It is recommended that you go to the computer manufacturer’s website first such as Lenovo, Acer, as they might release the audio driver which contains the Dolby audio driver. Please note that you need to use the specific operating system and the computer product name, model number or series number to find the driver.



If you want to update all drivers, you can use Driver Easy to help you. Driver Easy is the program which helps detect problem drivers in your computer, and download and install new drivers. With Driver Easy, you can update drivers in seconds.

  • St00rch

    Nope. 🤔

  • Nyikhaj istenke

    Hi, my problem is the following:

    When i plug via HDMI my amplifier to the laptop (dell e5330), the ATMOS demo from the Dolby app plays perfectly, but nothing else has any sound when the TXNR515 amplifier is set to dolby atmost.

    • St00rch

      exactly this for me too.

  • Mangal Mistry

    I am having the same problem on my Gigabyte laptop : The current Dolby audio driver version is and the software application expects driver version Please install a valid driver and software application combination. None of the above solutions have worked. Has any one got any other ideas?

  • Kc Tan

    My Dolby Audio App didn’t appear at all when i opening it. But still have sound when i playing movie or music as well.

  • Riko

    Best solution yet – great fix, thanks!!

  • Vicky

    The way i did it was : Control Panel\Programs\Programs and Features then find DOLBY HOME THEATER V4 right click on it and select repair then your PC will automaticlly update the drivers and fix it 🙂

    • John Shepherd

      Vicky, thank you. Just followed your instructions and the problem is now fixed.

    • Sebastian

      Thanks a lot, that instantly fixed it!