igdkmd64.sys on Windows 10 Blue Screen Error [Solved]

By Sophie Luo in Blue Screen Error

If you’re with Intel graphics card and you’re seeing the blue screen of death error with the code VIDEO TDR FAILURE, you’re not alone. Many Windows users are reporting this problem as well. But no worries, it’s possible to fix, no matter how dreadful it seems. 

4 fixes for VIDEO TDR FAILURE

Here are 4 fixes for you to try. You may not have to try them all; just work your way down until you find the one works for you. 

  1. Run System File Checker
  2. Restore graphics card driver
  3. Uninstall or disable graphics card driver
  4. Update video card driver

What is VIDEO TDR FAILURE blue screen of death? 

TDR stands for Timeout, Detection, and Recovery components in Windows. If you’re seeing this notification, the most likely reason is that your graphics card driver stops responding. Windows might stop and restart the driver to fix the problem. 

You’ll need to be logged into Windows on the problem computer to try any of these solutions. If you can’t log into Windows, power on and off your PC 3 times to perform a hard reboot and restart it in Safe Mode, then try these solutions.

1: Run System File Checker

Corrupted or faulty system files could be the lead cause of a Video TDR Failure error. You can run System File Checker to help you fix it: 

1) On you keyboard, press the Windows logo key and S at the same time, type cmd. Right-click Command Prompt and click Run as administrator



2) Type sfc/ scannow and press Enter.



3) System File Checker will help you scan for the corruptions in your system files and restore the corrupted or missing files. 

2: Restore graphics card driver

If this problem happens after you updated your graphics card driver, roll it back to previous stage: 

1) On your keyboard, press the Windows logo key and R at the same time. Click Device Manager

2) Expand Display adapters. Right-click your Intel Graphics card device driver and click Properties.




3) Click Driver tab, click Roll Back Driver



4) Restart your computer after this change. 

If the Roll Back Driver option here is grey like the following screen shot, skip to the next method. 



3: Uninstall or disable graphics card driver

If you have more than one graphics cards, there could be conflict among them. You can try uninstall or disable some with only one left: 

1) On your keyboard, press the Windows logo key and R at the same time. Click Device Manager

2) Expand Display adapters. Right-click your Intel Graphics card device driver and click Disable device



3) If the problem persists, go back to step 2) and click Uninstall device this time.  




Tick the box for Delete the driver software for this device and click Uninstall



4) Restart. 

This change will allow Windows Update to help you find the correct driver for your system that won’t cause conflicting problem within the two graphics drivers. 

4: Update video card driver

If the steps above don’t resolve your VIDEO TDR FAILURE (igdkmd64.sys) problem in Windows 10, it’s suggested that you update your graphics card driver. 

You can automatically update all your device drivers to the latest correct version with Driver Easy.

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing. 

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):

1) Download and install Driver Easy. 

2) Run Driver Easy and click Scan Now button. Driver Easy will then scan your computer and detect any problem drivers. 

3) Click the Update button next to the flagged Intel graphics card driver to automatically download and install the correct version of that driver (you can do this with the FREE version).

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).