igdkmd64.sys on Windows 10 Blue Screen Error [Solved]

Sophie Luo, in Blue Screen Error



If you’re with Intel graphics card and you’re seeing the blue screen of death error with the code VIDEO_TDR_FAILURE, you’re not alone. Many Windows users are reporting this problem as well. But no worries, it’s possible to fix, no matter how dreadful it seems. 

What is VIDEO_TDR_FAILURE blue screen of death? 

TDR stands for Timeout, Detection, and Recovery components in Windows. If you’re seeing this notification, the most likely reason is that your graphics card driver stops responding. Windows might stop and restart the driver to fix the problem. 

How do I fix it? 

Here are 4 fixes for you to try. You may not have to try them all; just work your way down until you find the one works for you. 

1: Run System File Checker
2: Restore Graphics Card Driver
3: Uninstall or Disable Graphics Card Driver
4: Update Video Card Driver

Method 1: Run System File Checker

Corrupted or faulty system files could be the lead cause of a Video_TDR_Failure error. You can run System File Checker to help you fix it: 

1) On you keyboard, press the Windows logo key and S at the same time, type cmd. Right-click Command Prompt and click Run as administrator



2) Type sfc/ scannow and press Enter.



3) System File Checker will help you scan for the corruptions in your system files and restore the corrupted or missing files. 

Method 2: Restore Graphics Card Driver


If this problem happens after you updated your graphics card driver, roll it back to previous stage: 

1) On your keyboard, press the Windows logo key and R at the same time. Click Device Manager

2) Expand Display adapters. Right-click your Intel Graphics card device driver and click Properties.




3) Click Driver tab, click Roll Back Driver



4) Restart your computer after this change. 

If the Roll Back Driver option here is grey like the following screen shot, skip to the next method. 



Method 3: Uninstall or Disable Graphics Card Driver


If you have more than one graphics cards, there could be conflict among them. You can try uninstall or disable some with only one left: 

1) On your keyboard, press the Windows logo key and R at the same time. Click Device Manager

2) Expand Display adapters. Right-click your Intel Graphics card device driver and click Disable device



3) If the problem persists, go back to step 2) and click Uninstall device this time.  




Tick the box for Delete the driver software for this device and click Uninstall



4) Restart. 

This change will allow Windows Update to help you find the correct driver for your system that won’t cause conflicting problem within the two graphics drivers. 

Method 4: Update video card driver

If the steps above don’t resolve your VIDEO_TDR_FAILURE (igdkmd64.sys) problem in Windows 10, it’s suggested that you update your graphics card driver. 

You can automatically update all your device drivers to the latest correct version with Driver Easy.

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing. 

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):

1) Download and install Driver Easy. 

2) Run Driver Easy and click Scan Now button. Driver Easy will then scan your computer and detect any problem drivers. 

3) Click the Update button next to the flagged Intel graphics card driver to automatically download and install the correct version of that driver (you can do this with the FREE version).

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All). 

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  • gmath55

    I did steps 1 to 4 and still got igdkmd64.sys blue screen error. I downloaded Driver Easy and Updated 16 drivers using the FREE version. Still get igdkmd64.sys blue screen error.

    • Sophie.Luo

      Hi,
      So sorry about the trouble you have.

      We’d love to help you with this problem, but we are currently unable to do so. If it’s not too much to ask, would you please tell us, if your graphics card driver one of the drivers that DE updated?

      Have you tried to check possible hardware issues that are affecting the ability of your video card? For example, have you over-clocked components such as your motherboard, is your memory configuration correct, is your system sufficiently cooling, do you have any defective parts such as memory modules or motherboards, and many more.
      You can also download the bug check tool here: http://www.resplendence.com/download/whocrashedSetup.exe
      and find out exactly what went wrong.
      If you need more help, feel free to ask.
      We’d be happy to be able to assist.

      • gmath55

        I did – Browse my computer for driver software and Include subfolders on the Intel (R) HD Graphics after doing a Search automatically for updated driver software. It seems to not crash now. It did crash 21 times when I checked using your download bug check tool WhoCrashed. I’m going say I am good now.

        • Sophie.Luo

          Sorry about the crashes, but it’s great to hear that the problem is gone now.

  • warrian

    hi i have juste bought a laptop and i have got that problem do i need to worry or something? Do you think i must go and return it to the shop to repair?

    • Sophie Luo

      Hi, if you just recently bought this laptop, it is suggested that you take this laptop to the vendor to have a look at the graphics card of yours. This BSOD is usually related to the Intel graphics card problem. If the problem is with the hardware, you should get it replaced for a good one.

  • DIG

    Hello,

    Thanks for this article. I was wondering if you have any advice for me.

    I was trying to reinstall Windows 10 onto a Lenovo X200 Tablet with intel graphics (not sure which one, this machine is several years old).

    I have been unable to get past the screen that asks if I want express settings or custom setting for installing windows. I have tried both and each time i get the “VIDEO_TDR_FAILURE, igdkmd64.sys”.

    What steps might I try to get to a point where I can attempt the methods described here?

    Any guidance is appreciated.

    • Sophie Luo

      Hi, DIG.

      You mentioned that you were trying to reinstall and from your description, you were performing a reset on Windows 10. I would like to know have you upgraded to Windows 10 before in this computer? And also what version of Windows you are using now.

      If you are already on Windows 10, you can try to perform a hard reboot to get into the advanced startup options and then get into desktop. Here is a post showing you how to do it. Please refer to the first method.

      If you are now on operating system other than Windows 10, please reply me at your earliest convenience so I could be of further assistance.