Ashen keeps crashing on your PC? You’re not alone! But don’t worry. You can fix the Ashen crash issue on your own quickly and easily after reading this post!

Try these fixes

Here are several fixes that have helped other users resolve the Ashen crash issue. You may not have to try them all; just work your way down the list until you find the one that works for you.

  1. Make sure your PC meets the system requirements for Ashen
  2. Update your graphics drivers
  3. Repair the game
  4. Install the latest Ashen patch
  5. Perform a Windows Update
  6. Use a reduced settings profile for graphics related features
  7. Optimize your graphics card settings
  8. Add Ashen as an exception to your 3rd party antivirus software

Fix 1: Make sure your PC meets the system requirements for Ashen

You should check if your PC meets the system requirements for Ashen first. Here we list the minimum and recommended system requirements for Ashen:

Minimum:

OSWindows 7 (64 Bit)
DirectXDirectX 11
ProcessorIntel Core i3 @ 3.5 GHz or AMD FX-4170
Memory4 GB RAM
GPUNvidia GeForce GTX 760 or AMD R7 270X (2GB VRAM)
Storage15 GB required

Recommended:

OSWindows 10 (64 Bit)
DirectXDirectX 11
ProcessorIntel Core i5 @ 3.5 GHz or AMD FX 6 Core
Memory8 GB RAM
GPUNvidia GeForce GTX 970 or AMD R9 290X (4GB VRAM)
Storage15 GB required
If your PC fails to meet the minimum system requirements for Ashen, you may not be able to run the game properly. You need to upgrade your PC first.

If your PC meets the minimum system requirements for Ashen but the game crash issue persists, try the next fix, below.


Fix 2: Update your graphics drivers

Ashen may crash if the graphics drivers on your PC are outdated or corrupted. So you can try updating your graphics drivers to the latest version to see if it helps fix the the game crash issue.

Graphics card manufacturers like Nvidia, AMD and Intel constantly release new graphics drivers to fix bugs and improve the gaming performance and experience. There are two ways that you can update your graphics driver:

Manual driver update – You can update your graphics drivers manually by going to the manufacturer’s website for your graphics card, and searching for the most recent correct driver. Be sure to choose only drivers that are compatible with your Windows version.

Automatic driver update – If you don’t have the time, patience or computer skills to update your video and monitor drivers manually, you can, instead, do it automatically with Driver Easy.

Driver Easy will automatically recognize your system and find the correct drivers for your exact graphics cards, and your Windows version, and it will download and install them correctly:

  1. Download and install Driver Easy.
  2. Run Driver Easy and click Scan Now. Driver Easy will then scan your computer and detect any problem drivers.
  3. Click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system. You need the Pro version of Driver Easy to do this, so you’ll be prompted to upgrade.

    Don’t worry; it comes with a 30-day money-back guarantee, so if you don’t like it you can get a full refund, no questions asked.


    (Alternatively if you’re comfortable manually installing drivers, you can click ‘Update’ next to each flagged device in the free version to automatically download the correct driver. Once it’s downloaded, you can manually install it.)
If you need assistance, please contact Driver Easy’s support team at support@drivereasy.com.

Fix 3: Repair the game

Ashen may crash if its game files are corrupted. In this case, you need to verify the integrity of the game files. You can follow the steps below to repair the game:

  1. In Epic Game Launcher, navigate to your Library. Click the cog icon on the lower-right corner of Ashen.
  2. Click Verify to start verifying the game files.
  3. Launch Ashen when the verifying process completed.

See if you can play the game without crashes. If not, try the next fix, below.

Fix 4: Install the latest Ashen patch

The developers of Ashen release regular game patches to fix bugs and improve gaming performance. It’s possible that a recent patch has caused the game crash issue, and that a new patch is required to fix it.

If a patch is available, it will be detected by the Epic Games Launcher and the latest Ashen patch will be automatically downloaded and installed when you launch the game.

Run Ashen again to check whether the game crash issue has been resolved. If it hasn’t, or there was no new game patch available, move on to Fix 5, below.


Fix 5: Perform a Windows Update

You also need to make sure that Microsoft Visual C++ Redistributable and Microsoft .NET Framework are not missing or corrupted, because if some of the system files are missing or corrupted, you may also run into the Ashen crash issue.

If your PC is running on Windows 10, you can perform a Windows Update to update and install the latest version of Visual C++ and .NET Framework. Here is how to do it:

  1. On your keyboard, press the Windows logo key and I at the same time to open Windows Settings. Then click Update & Security.
  2. Click Check for updates. Windows will start searching for available updates. If there are updates available, Windows will automatically download and install the updates.

If there are no updates related to MS Visual C++ or .NET Framework from Windows Update, you can download their installation files via the links below on your own and install them on your PC.

Visual C++ Redistributable for Visual Studio 2015:
https://www.microsoft.com/en-pk/download/details.aspx?id=48145
Microsoft Visual C++ 2015 Redistributable Update 3 RC:
https://www.microsoft.com/en-us/download/details.aspx?id=52685
Visual C++ Redistributable for Visual Studio 2017:
https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
Microsoft .NET Framework:
https://www.microsoft.com/en-us/download/details.aspx?id=30653

Restart Windows after installing the latest Microsoft Visual C++ Redistributable and Microsoft.

Launch Ashen again to see if you have fixed the game crash issue. If not, try the next fix, below.


Fix 6: Use a reduced settings profile for graphics related features

If your PC fails to meet the recommended system requirements for Ashen, you should use a reduced settings profile for graphics related features, because higher settings will increase the workload for your PC, which may even lead to the game crash issues.

Restart the game to see if this fix works, if not, try the next fix below to modify your graphics card settings.


Fix 7: Optimize your graphics card settings

If the specs of your PC is not good enough, you can also try optimizing your graphics card settings. You can follow the steps below to modifying your graphics card settings.

Select your graphics card manufacturer first:

  1. NVIDIA
  2. AMD
  3. Intel

Modify NVIDIA graphics card settings:

  1. On your keyboard, press the Windows logo key and R at the same time to open the Run dialog. Then type control and press Enter to open Control Panel.
  2. View Control Panel by Large icons.
  3. Select NVIDIA Control Panel to open it.
  4. Click 3D Settings and select Adjust image settings with preview. Then select Use my preference emphasizing and drag the slider to the left.

Modify AMD graphics card settings:

  1. On your keyboard, press the Windows logo key and R at the same time to open the Run dialog. Then type control and press Enter to open Control Panel.
  2. View Control Panel by Large icons.
  3. Select your AMD Radeon Settings to open it.
  4. Go to Gaming > Global Settings. Then modify the settings the same way you see on the screenshot below.

Modify Intel graphics card settings:

  1. On your keyboard, press the Windows logo key and R at the same time to open the Run dialog. Then type control and press Enter to open Control Panel.
  2. View Control Panel by Large icons.
  3. Select Intel Graphics Settings to open it.
  4. Click 3D to open the 3D settings.
  5. Click Scan to add the game to the application list.
  6. Modify the settings the same way you see on the screenshot below.
  7. Click Apply to save the settings.

Run Ashen again to see if the game will crash. If not, congratulations! You’ve resolved this issue; if this issue persists, try the next fix, below.


Fix 8: Add Ashen as an exception to your 3rd party antivirus software

This issue may also be caused by your third-party antivirus application. Since the third-party antivirus application hooks very deep into your system, it may interfere with Ashen.

Since Ashen consumes a lot of memory and CPU usage when you’re playing a game, many third-party antivirus application may regard it as a potential threat and the game may not run as expected. You can try adding Ashen and the Epic Games Launcher as an exception to your third-party antivirus application.

Please consult your antivirus documentation for instructions if you don’t know how to do it.

Hopefully, one of the fixes above has helped you resolve the Ashen crash issue. If you have any questions or suggestions, you’re more than welcome to leave a comment below. Thanks for reading!

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