The Division 2 keeps crashing? Don’t worry… Although it’s incredibly frustrating, you’re definitely not the only person to experience this problem. Thousands of players have recently reported the very same issue. More importantly, you should be able to fix it pretty easily…

Try these fixes

Here’s a list of fixes that have resolved this problem for other players. You don’t have to try them all. Just work your way through the list until you find the one that does the trick for you.

  1. Check if your system meets the specifications required for The Division 2
  2. Install the latest game patch
  3. Update your graphics driver
  4. Verify your game files
  5. Run Windows Compatibility Troubleshooter
  6. Modify the paging file size
  7. Lower in-game graphics settings

Fix 1: Check if your system meets the specifications required for The Division 2

If your PC fails to meet the minimum system requirements for The Division 2, the game crash issue may occur. Below we list The Division 2 PC requirements:

Minimum – 1080p | 30 FPS:

OS:64-Bit Windows 7 SP1 / 8.1 / 10
CPU:AMD FX-6350 / Intel Core i5-2500K
RAM:8 GB
GPU:AMD Radeon R9 280X / Nvidia Geforce GTX 780
VRAM:3 GB
DIRECT X:DirectX 11 / 12

Recommended – 1080p | 60 FPS:

OS: 64-Bit Windows 10
CPU: AMD Ryzen 5 1500X / Intel Core i7-4790
RAM: 8 GB
GPU: AMD RX 480 / Nvidia Geforce GTX 970
VRAM: 4 GB
DIRECT X: DirectX 12

High – 1440p | 60 FPS:

OS:64-Bit Windows 10
CPU:AMD Ryzen 7 1700X / Intel Core i7-6700K
RAM:16 GB
GPU:AMD RX Vega 56 / Nvidia Geforce GTX 1070
VRAM:8 GB
DIRECT X:DirectX 12

Elite – 4K | 60 FPS

OS:64-Bit Windows 10
CPU:AMD Ryzen 7 2700X / Intel Core i7-8700X
RAM:16 GB
GPU:AMD Radeon VII / Nvidia Geforce RTX 2080 TI
VRAM:11 GB
DIRECT X:DirectX 12
If your PC fails to meet the minimum system requirements for The Division 2, you may need to upgrade your PC hardware.

Fix 2: Install the latest game patch

The developers of The Division 2 release regular game patches to fix bugs. It’s possible that a recent patch has triggered the game crash issue, and that a new patch is required to fix it.

If it this issue persists after you install the latest game patch, or if there was no new game patch available, move on to Fix 3, below.

Fix 3: Update your graphics driver

The game crash issue usually occurs when the graphics driver is outdated or corrupted. Updating your graphics driver to the latest version can make your game run smoother and prevents many issues or errors. If you don’t have the time, patience or skills to update your driver manually, you can do it automatically with Driver Easy.

You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing. Driver Easy handles it all.

1) Download and install Driver Easy.

2) Run Driver Easy and click Scan Now. Driver Easy will then scan your computer and detect any problem drivers.

3) Click Update next to your graphics card to automatically download the correct version of its driver, then you can install it manually. Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (This requires the Pro version – you’ll be prompted to upgrade when you click Update All. You get full support and a 30-day money back guarantee).

You can do it for free if you like, but it’s partly manual.
If you need assistance, please contact Driver Easy’s support team at support@drivereasy.com.

Fix 4: Verify your game files

The game crash issue can also be triggered by the faulty game files. To fix this issue, you need to verify the game files. Here is how to do it:

Uplay

1) In Uplay, navigate to the Games tab and move your mouse cursor to the game tile of The Division 2. Then click the downward triangle on the lower-right corner of the game tile.

2) Select Verify files.

Steam

1) In Steam, navigate to the LIBRARY tab and right-click on The Division 2. Then select Properties.

2) Click the LOCAL FILES tab, then click VERIFY INTEGRITY OF GAME CACHE…. After that, click CLOSE.

Epic Game Launcher

1) In Epic Game Launcher, navigate to your Library.

2) Click the cog icon on the lower-right corner of The Division 2.

3) Click Verify to start verifying the game files.

Launch the game after verifying the game file to see if this fix works. If not, try the next fix, below.

Fix 5: Run Windows Compatibility Troubleshooter

Program Compatibility Troubleshooter is a built-in tool in Windows OS that can check whether programs are compatible for your current Windows OS or not. The game crash issues often occur when some program settings are not compatible with the current Windows OS.

If you run The Division 2 with DirectX 12, you can try this simple fix. Just follow the steps below to run Program Compatibility Troubleshooter:

1) Go to the directory where The Division 2 is installed.

Usually the default directory is C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Tom Clancy’s The Division 2

2) Right-click on the file TheDivision.exe and select Properties.

2) Go to the Compatibility tab and click Change high DPI settings.

3) Check the box next to Override high DPI scaling behavior and select Scaling performed by: Application. Then click OK to save the changes.

4) Tick the box next to Disable fullscreen optimizations and click OK.

Make sure you have disabled Steam Overlay and Ubisoft Overlay.

Run The Division 2 to see if the this fix works. If not, try the next fix to modify your page file.

Fix 6: Modify the paging file size

If the game crash issues were caused by the insufficient RAM, you can apply this fix to see if it works. Before modifying the paging file, you need to check if The Division 2 crash issue was triggered by the insufficient RAM.

To check it, you need to view crash logs in Windows OS. If you don’t know how to do it, you can refer to the post How to view crash logs in Windows 10.

If the source of the event is called “Resource-Exhaustion-Detector”, then you can follow the steps below to modify the paging files:

1) On your keyboard, press the Windows logo key and R at the same time to open the Run dialog, then type control and press Enter to open Control Panel.

2) In the search box, type advanced and then click View advanced system settings in the list of search results.

3) Click Settings… in the Performance section.

4) Under the Advanced tab, click Change… in the Virtual memory section.

5) Check the box next to Automatically manage paging file size for all drives. Then click OK to save the changes.

Do not disable the paging file or modify it to 0 MB or a static value even if your PC has sufficient RAM, since if you doing that, it usually causes crashes in the game.

Launch The Division 2 to see if this issue gets fixed or not. If not, try the next fix, below.

Fix 7: Lower in-game graphics settings

You can also try lowing in-game graphics settings to see if you can resolve the game crash issue. Here is how to do it:

1) Click the cog icon to open the game settings. Then go to GraphicsShadow Quality and set it to Low.

2) Set Spot Shadows to Low.

3) Turn off Contact Shadows.

4) Set Particle Detail to High.

5) Set Reflection Quality to Low.

6) Set Vegetation Quality to Medium.

7) Turn off Local Reflection Quality.

8) Set Ambient Occlusion to Medium.

9) Set the value of Object Detail to 50.

10) Set Terrain Quality to Medium. Then save all the changes.

Launch the game to see if the crash issue reappears. If not, congratulations! You’ve resolved this issue.

Hopefully this post helped you resolve The Division 2 crash issue. If you have any questions or suggestions, please leave us a comment below.

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