SteelSeries Arctis 5 Mic Not Working [Solved]

By Enya Zhang  Common Errors  drivermicrophonesound   0 Comment

mic not working

Is your SteelSeries Arctis 5 Mic Not Working? You’re not alone – many users have reported similiar issues. But don’t worry, it’s often quite easy to fix…

4 fixes for the SteelSeries Arctis 5 Mic Not Working issue

All the fixes below work in Windows 10. Just work your way down the list until the problem is resolved.

  1. Allow access to microphone
  2. Update your audio driver
  3. Adjust your audio settings
  4. Install the latest SteelSeries Engine software

Fix 1: Allow access to microphone

If your SteelSeries Arctis 5 microphone is not working, the first thing you want to check is whether you’ve allowed the app you’re using the mic on access to microphone.

Here’s how to do it: 

  1. On your keyboard, press the Windows logo key  and type microphone, then click on Microphone privacy settings.

  2. Under the Allow apps to access your microphone section, make sure the toggle is On so that you can allow apps access to your microphone.

  3. Scroll down to the Choose which apps can access your microphone section and make sure the toggle for the app you’re playing the microphone on is turned On.

  4. Check your SteelSeries Arctis 5 headset and see if the mic not working problem has been resolved. If yes, then congrats! But if the problem persists, try Fix 2, below.

Fix 2: Update your audio driver

One of the most common causes of this problem is an outdated or a faulty audio driver. So you should always make sure to keep the latest audio driver up-to-date. If you don’t have the time, patience or skills to update the driver manually, you can do it automatically with Driver Easy.

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to be troubled by the wrong driver you would be downloading, and you don’t need to worry about making a mistake when installing. Driver Easy handles it all.

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 steps (and you get full support and a 30-day money back guarantee):

  1. Download and install Driver Easy.
  2. Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.

  3. Click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).

    You can also click Update to do it for free if you like, but it’s partly manual.

  4. Restart your computer and check if the SteelSeries Arctis 5 mic not working issue has been solved. If the problem lingers on, don’t worry. Here’re two more fixes for you to try.

Fix 3: Adjust your audio settings

Ideally Windows can automatically detect your microphone and set it as the default playback device every time it’s plugged into. But that’s not always the case and sometimes we’ll have to set default devices manually and set its sound levels.

To do so:

  1. Right-click on the sound icon on the lower-right of your computer screen, then click Sounds.

  2. Click the Recording tab, then click on Microphone SteelSeries Arctis 5 chat and click Set Default.

    If Microphone SteelSeries Arctis 5 chat doesn’t show up in the device list, then right-click on the empty space and tick Show Disabled Devices. Then right-click on the microphone device once it appears and click Enable before you do step 2).
  3. Click on Microphone SteelSeries Arctis 5 chat and click Properties.

  4. Click the Levels tab, then drag the Microphone slider all the way to its top and click OK.

  5. Click OK to apply the changes in the windows.
  6. Now that with microphone set as default device and the volume turned up, test your mic and see if the SteelSeries Arctis 5 mic not working problem has been fixed.

Fix 4: Install the latest SteelSeries Engine software

For the best performance of your SteelSeries Arctis 5 headset, it’s recommended you head over to SteelSeries Engine to download and install the latest SteelSeries Engine software. 

After that, check your mic and see if the SteelSeries Arctis 5 mic not working issue has been resolved.


How have the methods above helped you with the troubleshooting? Do you have any ideas or tips to share with us? Drop a comment below and let us know your thoughts. 

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