Windows 10 Wireless Network Connection Issues [Solved]

Sophie Luo, in Network issues
Users reported that they have problem seeing their wireless adapter in Device Manager after they upgrade to Windows 10. Nor can it be seen in Network Connections. All you know is that you have no access to the Internet. 



To tackle this problem, all you need to do is to follow the steps below and to get it fixed fast and easily! 

Step One: Do a ping check
Step Two: Roll back your wireless adapter driver
Step Three: Perform a hard reboot
Step Four: Reinstall wireless adapter driver

Step One: Do a ping check

Ping check is a way of checking whether the problem is with the cable modem or the Internet service provider (ISP). 

1) Press Windows key and R at the same time, then type in cmd and hit Enter



2) Then in the Command Prompt window, type in ipconfig and hit Enter key. Look for the IP address next to the Default Gateway, write it down if you need.


3) Then in the same windows, type ping <Your Default Gateway address> and then hit Enter.


If you see results similar to the results as shown above, but you still cannot connect to the Internet, there might be some problem with your modem or Internet service provider (ISP), you might need to contact their support for some help. 


Step Two: Roll back your wireless adapter driver

1) Go to Device Manager. Then expand the category Network adapters. Then right click the wireless adapter that you have and choose Properties


2) Then go to Driver tab, and choose Roll Back Driver… option here. 



If the Roll Back Driver… option is grey like the screenshot below, you are not able to perform this option. Please proceed with the next step. 




Step Three: Perform a hard reboot

1) Take off the battery from your laptop. 
2) Disconnect your power connection.
3) Unplug all USB and other external connections. 
4) Hold the power button for at least 1 minute. 
5) Put your battery in. 
6) Press the power button to start. 
7) Check if you can get your wireless connection on. 



Step Four: Reinstall wireless adapter driver


1) Go to Device Manager. Then expand the category Network adapters. Then right click the wireless adapter that you have and choose Properties


2) Then go to Driver tab, and choose Uninstall option here. 



If prompted for confirmation at the uninstall, please press OK to confirm and continue. 

By saying reinstalling wireless adapter driver, you need to find the correct wireless adapter driver in the first place, but now that you have no Internet connection, it is unrealistic for you to download anything from the Internet. So we recommend you have a try at this really helpful program, Driver Easy which allows you to perform offline scan when you have no Internet connection.


Basically speaking, you need a device with working network to download the setup file of Driver Easy, whose size is 3.9 MB. Then transfer the setup file to your computer without internet connection, and install it on the computer. Driver Easy will help you find the correct wireless adapter for your computer and take care of the rest process for you. For more specific details as to how to use Driver Easy to help you with it, please refer to this post here

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