Trying to play The Sims 4 but all it loads is a white screen? You’re not alone. But don’t worry, it’s often not hard to fix at all…

Fixes for The Sims 4 White Screen

Here are six fixes that have helped other users resolve the The Sims 4 white screen problem. You may not have to try them all; just work your way down the list until you find the one that works for you.

  1. Update your device driver
  2. Repair The Sims 4 in Origin
  3. Start The Sims 4 in Windowed mode
  4. Disable Origin in game
  5. Reinstall Origin and The Sims 4
  6. Does your PC meet the requirements?

Fix 1: Update your device driver

This white screen problem on The Sims 4 may occur if you are using the wrong graphics driver or it’s out of date. So you should update your graphics driver to see if it fixes your problem. If you don’t have the time, patience or skills to update the driver manually, you can do it automatically with Driver Easy.

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to be troubled by the wrong driver you would be downloading, and you don’t need to worry about making a mistake when installing. Driver Easy handles it all.

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 steps (and you get full support and a 30-day money back guarantee):

1) Download and install Driver Easy.

2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.

3) Click Update All to automatically download and install the correct version of ALL the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).

4) Restart your computer for the changes to take effect.

5) Launch The Sims 4 to see if it can run smoothly this time. If yes, then congrats and enjoy the game! If it still loads a white screen, please move on to Fix 2, below.


Fix 2: Repair The Sims 4 in Origin

The Sims 4 white loading screen may occur if the files are corrupt. So you can repair it in Origin to see if it fixes the issue.

Here is how to do it:

1) Open Origin.

2) Click My Game Library, then right-click on The Sims 4 and click Repair.

3) Follow the on-screen instructions for your game to be repaired.

4) Restart your computer for the changes to take effect.

5) Launch The Sims 4 and see if it loads properly. If yes, then great! If it’s still displaying the white screen, please move on to Fix 3, below.


Fix 3: Start The Sims 4 in Windowed mode

In some cases The Sims 4 is loading white because the game misread the PC’s display information. If this is true, you should start The Sims 4 in Windowed mode to see if it resolves the issue.

Here is how to do it:

1) In Origin, right click on the game tile and select Game Properties.

2) In the Command Line Arguments box, type -w and click Apply.

3) Run the game and check if the white screen error is fixed.

Still no joy? Please try Fix 4, below.


Fix 4: Disable Origin in game

Origin in-game is a featured meant to bring better gaming performance especially for gamers to go online. However, this feature can cause conflicts in games and sometimes this white screen issue. So you should disable it while playing The Sims 4.

Here are the steps:

1) In Origin, click Origin > Application Settings.

2) Click ORIGIN-IN-GAME then turn off the toggle for Enable Origin in-Game.

3) Check to see if The Sims 4 white screen issue is resolved. If it still persists, please try Fix 5, below.


Fix 5: Reinstall Origin and The Sims 4

You may encounter a white loading screen on The Sims 4 if the files in Origin or The Sims 4 are corrupt. So you can reinstall the client and the game to see if it solves the problem.

Here are the steps:

1) On your keyboard, press the Windows logo key and R at the same time, then type appwiz.cpl and press Enter.

2) In the program list, locate Origin, then right-click on it and click Uninstall.

4) Locate The Sims 4 and uninstall it too.

5) Restart your computer.

6) Download and install Origin from its official website.

7) Download and install The Sims 4 in your computer.

8) Run The Sims 4 and see if it plays smoothly.


Fix 6: Does your PC meet the requirements?

If all else fails, then you might have to check if the specs of your PC to see if it meets the requirements of the game.

The following is a table of minimum system requirements to run The Sims 4:

Operating SystemWindows XP (SP3),
Windows Vista (SP2),
Windows 7 (SP1),
Windows 8, or Windows 8.1
Processor1.8 GHz Intel Core 2 Duo,
AMD Athlon 64 Dual-Core 4000+ or equivalent
MemoryAt least 2 GB RAM
GraphicsIntel HD 4600 (AMD or NVIDIA equivalent)
RAM2 GB available space

Here is how to check if your computer spec has met the requirements:

1) On your keyboard, press the Windows logo key and R at the same time, then type dxdiag and press Enter to bring up DirectX Diagnostic Tool.

2) Check your operating system, processor and memory.

3) Click the Display tab, and then check your graphics card’s information. (If you are using two graphics card, you should check on the Display 2 tab for the information about your graphics card too)

If one of the specs fails to meet the requirement, you might want to consider upgrading your PC. If your PC meets all of them, then the white screen error on The Sims 4 may not be related with your computer hardware at all.


That’s it! Hope the post has guided you in the right direction in resolving the Sims 4 white screen issue. If you have any ideas, suggestions or questions please do not hesitate to let us know in the comments. Thanks for reading!

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