If you’re going to get your weekly dose of Netflix, but instead of being able to binge it all the way you want, you’re greeted with one of the following dreaded errors:

  • Netflix Site Error. We were unable to process your request;
  • Sorry, we are unable to reach the Netflix service;
  • Cannot Connect to Netflix;
  • Cannot reach Netflix.com;
  • Netflix is Not Available;
  • Netflix is Unavailable;
  • Unable to Connect to Netflix;
  • Android Error: Connection Failed

you’re probably not just facing it alone. In this article, you’ll learn how to check if Netflix is down or up and fixes for you to troubleshoot if it’s not a server problem. Please read on. 😉

How to check Netflix status

To check whether it’s downtime for Netflix, one surefire way is to go to Netflix Help Center.

While you’re in Netflix Help Center,

  • If you see a triangle with an exclamation mark and “We are currently experiencing issues streaming on all devices“, it means the Netflix server is down. Good news is you don’t have to troubleshoot the problem for yourself. But bad news is there is nothing you can do but sit around and wait till the service is fully functional again.
  • if you see the big tick icon and the “Netflix is up!” message, it means that the service is currently up and running.

This time the server should not be the culprit of the Netflix not working issue on your device. You can search its Help Center for possible fixes for the problem you’re having. Or, you can read on to see if you can fix the problem by yourself.

Bonus tip: Netflix is up but Netflix is still not working on my computer?

Fix 1: Reboot your router/modem

If the Netflix server is up but you still have the Netflix not working problem, you might have to look into your own network.

1) Turn off your modem (and your wireless router, if it’s a separate device) from power for 60 seconds.


2) Turn on the router (and 1 minute later the modem)

3) Wait 5  minutes.

4) Launch Netflix on your computer again and see if it’s working properly. If the issue still persists, you should move on to Fix 2, below.

Fix 2: Update your network drivers

The Netflix not working problem may also occur if you have the wrong or outdated network drivers on your computer. So you should update your network drivers to see if it fixes your problem. If you don’t have the time, patience or skills to update the driver manually, you can do it automatically with Driver Easy.

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to be troubled by the wrong driver you would be downloading, and you don’t need to worry about making a mistake when installing. Driver Easy handles it all.

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 steps (and you get full support and a 30-day money back guarantee):

1) Download and install Driver Easy.

2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.

3) Click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).

You can also click Update to do it for free if you like, but it’s partly manual.

4) Restart your computer and see if Netflix works properly on your computer.

Hopefully by now you have successfully resolved the Netflix error. If you have any further questions, ideas or suggestions, please tell us in the comments. Thanks for reading!

Featured image by Roberto Nickson on Unsplash

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