[Solved] Epson Scanner Not Working on Windows 10

Camilla Mo, in Scanner issue
After upgrading to Windows 10, if your Epson scanner doesn’t work, you can try solutions in this post.

Verify Epson Scan is not set to Compatibility Mode

Follow these steps:

1. Right-click on the Epson Scan icon on the desktop, then select Properties.

2. Click the Compatibility tab. If the check box next to Run this program in compatibility mode for, uncheck it. Then click OK button. 

3. Hold Down Windows logo and press R key. A Run dialog box will pop up.
     Type services.msc in the run box and click OK button. 



4. Find Windows Image Acquisition (WIA) from Name list. Right-click on it and select Properties from the context menu.



5. Set the Startup type as Automatic and the Service status as Running if necessary. Click OK button to confirm the setting.



Update Scanner Drivers


The scanner driver may  be removed after upgrading to Windows 10. Or the installed drivers may be not compatible with Windows 10. In this case, the scanner cannot work successfully. Updating the driver can resolve the problem. You can go to Epson official website to download the latest Windows 10 driver. If you are not sure how to do it, see How to Download Official Epson Scanner Drivers for Windows 10.
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  • Camilla Mo

    Hi Arun,

    Thanks for you sharing. Your comments may help others as well.

  • Travis Brown

    yeah sorry, this doesn’t work in my case. Windows 10 has been installed for awhile, just added the scanner, downloaded the Epson “windows 10” drivers (which are actually their ancient vista drivers and scan software) and the program doesn’t work. The buttons on the scanner itself does send things out and scan properly, but I have no software to manage multi-page scans 🙁

  • Juan Robledo

    Thanks a lot it worked

  • Anna A

    We have 3 epson scanners at the office (all different models) on 3 separate computers and all of a sudden they all stopped working about a month ago. We called tech support – no luck. We reinstalled the software and it worked for that day. The next day same issue. We haven’t been able to find a resolution so we just leave our scanners on now (after first successfully reinstalling the software) and they’ve been working fine. Doesn’t seem like the best solution, but works for now.

  • Lee

    My Epson Scanner software was working fine about 2 weeks ago. Tried using it today and it won’t even open. Guessing there has been a Windows update that has changed it. Anyone else have any luck?

  • lililatz

    Hello, I am experiencing the same issue as MarkMI.
    When I select scan it starts then it stops responding. I suddenly get the following message: “Scan processing was interrupted. Scanned images will be saved as files” The message box contains 3 options: “Edit Page”; “Save File”, “Do Not Save”.
    On PDF type, sometimes I can scan a page and sometimes it will allow me to add a new page, but at some point it will stop giving me the same error message.
    I am running Windows 10
    I have also uninstalled/reinstalled it and still got the same error message.

  • MarkMI

    I found the Epson Scan software does not scan. When I select scan it starts then it stops responding and have to close it down. I suspect something in the software changed. I am running Windows 10 (Latest version). I can scan if I go to control panel / hardware/ printers and right click on the all in one printer and select scan it will scan (basic settings), but will scan and save it to a temp folder. But at least I have a scan.
    PS: I have tried turning my McAfee security software off and still the Epson Scan software does not work. I also removed it and reinstalled it and still NO scanning at least the printer works.

  • Denise

    I was scanning and suddenly it wouldn’t scan but I had a pop up on the printer ADF what is this

  • John Martoccio

    This is not the only issue, I found that I could not run Epson Scan or the Epson Event Manager, unless running as Administrator. Even then the buttons won’t work from the scanner to the Event Manager.

    I can now run Scan’s manually, just no driver-to-Windows 10(x64) button functionality even after reinstalling all Epson software.

    • Joshua Smith

      how do you even run the scanner manually? I have a perfection 1650 and it scans perfect using a 3rd party twain from vuescan but they leave a watermark on the image until you buy the whole program for $29, and I’m not doing that when I got the scanner for 2$ at a thrift store. I have tried to install latest drivers but they only go up to Windows Vista operating system, as I am running Windows 10 like you. I just want scanning capability without the damn water mark.

  • Tevin

    Thanks this is exactly what fixed my work scanner.

  • Ron

    A change in the router (such as upgrading), etc. can cause an IP address issue. It would be helpful if you shared this:
    On the printer, go to Setup>Network Settings, press OK to select “Confirm Network Settings”; Check the IP Address
    Make sure the IP address matches the Epson Scan settings on the computer. On the computer go to Start, All programs, Select Epson, Epson Scan, and Settings. If the IP address does not match, delete the scanner and add a new one with a matching IP address