Photo by: Johan Huijsman

This ‘Set user settings to driver failed.’ error message could appear when you boot up your computer or try to shut down your PC. This error usually occurs on the laptop and may cause your touchpad not working. But don’t worry, you’re not alone. This error should be easy to fix.

Try these fixes:

There’re 4 fixes that have helped many users solve their problems. You don’t have to try them all; just work your way down the list until you find the one that works for you.

  1. Disable Alps pointing device
  2. Update your drivers
  3. Uninstall the driver
  4. Run a clean boot

Fix 1: Disable Alps pointing device

In many cases, the Alps pointing device service is the reason for the error. So, disabling this service can simply fix the problem.

  1. Press the Windows logo key+ R together to evoke the run box.
  2. Type msconfig and press the Enter key.
  3. Click the Services tab and uncheck the Alps pointing device box.
  4. Click Apply > OK.
  5. Reboot your computer to take effect.

You won’t see the error message again when you boot up your computer. But if it doesn’t fix the problem, you can move to the next fix.

Fix 2: Update your drivers

One of the most common causes of this error is corrupted or outdated device drivers. So you should definitely try updating your touchpad driver before trying anything more complicated. Windows 10 doesn’t always give you the latest version. And there are two ways you can update your driver: manually and automatically.

Option 1 – Manually– You’ll need some computer skills and patience to update your drivers this way, because you need to find exactly the right the driver online, download it and install it step by step.


Option 2 – Automatically (Recommended)– This is the quickest and easiest option. It’s all done with just a couple of mouse clicks – easy even if you’re a computer newbie.

Option 1 – Download and install the driver manually 

You can download touchpad drivers from the manufacturer official website. Take Lenovo for example, you need to go to Lenovo support webpage, search for the model you have and find the correct driver that suits your specific operating system. Then download the driver manually.

Option 2 – Automatically update drivers

If you don’t have time or patience to manually update your touchpad drivers, you can do it automatically with Driver Easy.

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):

  1. Download and install Driver Easy.
  2. Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
  3. Click the Update button next to the flagged driver to automatically download the correct version of that driver, then you can manually install it (you can do this with the FREE version). 
    Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system. (This requires the Pro version which comes with full support and a 30-day money back guarantee. You’ll be prompted to upgrade when you click Update All.)   
Note: If you have any problems while using Driver Easy, feel free to contact our support team at
Be sure to attach the URL of this article if needed for more expedient and efficient guidance.

Fix 3: Uninstall the driver

If updating your touchpad driver doesn’t work, you may need to do a clean uninstall. It could be the corrupted files that cause the error message. Here’s how:

  1. Press the Windows logo key + R to evoke the Run box.
  2. Type devmgmt.msc and press the Enter key.
  3. Click Mice and other pointing devices, you’ll find your touchpad device. Right-click on it and click Uninstall device.
  4. After finishing the process, reboot your computer and check the error will appear or not.

If the problem is fixed, you can use Fix 2 to update your drivers to get better user experience.

Fix 4: Run a clean boot

If all else fails, you may have to run a clean boot. A clean boot could help you troubleshoot and determine what application or program is causing the problem that you meet. 

Hopefully this article has helped you resolve the ‘Set user settings to driver failed.’ error. If you have any questions or suggestions, please leave a comment below, and we’ll do our best to help.

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