NVIDIA/ Intel (R) Switchable Graphics Card Problem on Windows 10 [SOLVED]

Sophie Luo, in Graphic issues
Windows 10 users have long been reporting that they have some problems with their switchable graphics cards on their laptops after they upgrade to Windows 10. For example, one of the two graphics cards might not be able to function well, there could be boot-loop issue for some, and some user even report to have black screen error during some games. Worst of all, the HDMI does not work when there is some problem with the switchable graphics. 


Note: The brand name of your graphics cards might be different from mine. But the methods apply to laptops with switchable graphics cards generally. 

The Switchable Graphics feature allows you to switch between using the Intel® graphics and a discrete graphics controller in a computer. For example, you can switch between the enhanced battery life of the Intel graphics while running on laptop battery power and the performance capabilities of the discrete graphics controller while the laptop is plugged into AC power. You can check on the manufacturer website of your laptop to see whether your computer and your operating system support switchable graphics. 

If you are having problem with your switchable graphics, here are some general resolutions that you can have a try at. 

Step One: Verify the problem
Step Two: Perform a hard reset
Step Three: Reinstall appropriate versions of graphics drivers
Step Four: Change switchable graphics mode in two ways
Other option: Disable Fast Startup


Step One: Verify the problem


To solve a problem, you should first know what the problem is. To figure out the exact problem, here are something that you can do. 

Go to Device Manager. Expand category Display adapters. Check to see if you see a yellow exclamation mark or a question mark or any other icons next to both of your graphics cards. If you see such icons, double click the device name and then check if you see the error code. 


If you see a certain error code, here are some posts that helps you solve the problem:

Fix yellow exclamation mark in Device Manager. 

Code 1: This device is not configured correctly. (Code 1)

Code 10: This device cannot start. (Code 10)

Code 19: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Code 28: The drivers for this device are not installed. (Code 28)

Code 39: Windows cannot load the device driver for this hardware. The driver may be corrupted or missing.(Code 39)

Code 41: Windows successfully loaded the device driver for this hardware but cannot find the hardware device.(Code 41)

Code 43: Windows has stopped this device because it has reported problems.(Code 43)

If your problem still persists, please go to step two for more tutorials. 



Step Two: Perform a hard reset


If you are having a faulty graphics card driver,  you are required to go to safe mode first. For more information as to how to go to safe mode, you can refer to this post here

1) In Safe Mode, go to Device Manager. Then expand the category Display adapters, choose your faulty graphics card driver and then right click Uninstall


If prompted for confirmation of the uninstall, choose OK to confirm the change. 


2) Shut down your laptop. 

3) Disconnect AC adapter if it is connected. 

4) Take off the battery. 

5) Press and hold power button for at least one minute. 

6) Release power button. 

7) Put the battery back and reconnect your AC adapter. 

8) Power on your laptop to the normal mode. See if the switchable graphics function well again. 



Step Three: Reinstall appropriate versions of graphics drivers

Just as step two, you are required to go to Safe Mode first. 

1) In Safe Mode, go to Device Manager. Then expand the category Display adapters, choose your faulty graphics card driver and then right click Uninstall


If prompted for confirmation of the uninstall, choose OK to confirm the change. 


Reboot your laptop to normal mode after the uninstall. 

2) Go to the support website of the manufacturer of your graphics card, be it Intel or NVIDIA. Then download the correct drivers for your operating system. 


3) After the download, run the installation according to the instructions. When the installation finishes, reboot your computer. 

Windows Update is said to be updating drivers that could cause system crashes or instability. If you have already finish reinstalling the correct graphics card driver, you might want to stop Windows from installing possible faulty graphics driver for your system. 

4) If you cannot track down to the correct driver for your laptop, or that you are unable to fix your graphics card driver issues by yourself, it is suggested that you have a try at Driver Easy. It is a program that helps you detect, download and install the correct driver in just few clicks. All you need to do is to click the Scan Now button for Driver Easy to detect for possible needed driver, and then click the Update button so it will download and update the needed drivers for you! 



Above all, it is totally a free program to use. But if you are looking for more features such as driver restore and backup, as well as professional tech support, take a look at the professional version. If you find Driver Easy not satisfactory enough, you can always ask for a refund thirty days within the purchase. 



Step Four: Change switchable graphics mode

Right-click the blank space of the desktop. Select NVIDIA Control Panel to switch between two graphics manually under Manage 3D Settings > Preferred Graphics Processor





Other option: Disable Fast Startup

1) Press the Start button, then choose Control Panel. In the view of Small icons, select Power Options


2) On the left side of the pane, select Choose what the power button does


3) Then click Change settings that are currently unavailable. You might need to type in your username and password to get the administrator permission. 


4) Scroll down a little bit and unckeck the option Turn on fast startup (recommended). Then press Save changes and exit. 

Help Us Improve Article
  • Nick

    Disable FAST STARTUP in your power plan settings. It will cause nVidia BSOD’s with switchable graphics on Windows 10 laptops.

    • Barney Rubble

      Thanks Nick.

    • Murtadha Samer

      so should i do it or not?