Call of Duty: Black Ops Cold War is the game that many players would pick. But these days, many players are struggling to get on the servers or play online. Also they are met with an error message ”Cannot Connect to Online Services”. If you’re having the same issue, don’t worry. In this article, we’ll point you in the direction of what is going on and how to fix it.

Before diving into any troubleshooting, simply restart your game and router. If this didn’t work, try these fixes:

  1. Check your game’s server status
  2. Allow your game through Windows Firewall
  3. Run your game and launcher as administrator
  4. Update your network adapter driver
  5. Make sure your activision and blizzard accounts are linked
call of duty black ops cold war cannot connect to online services

Fix 1: Check your game’s server status

Game servers may sometimes go down and you cannot connect to online services. To check if that’s your case, vist the Activision Online Services page. Once you go there, take these steps:

1) In the Select Game: section, click on the down arrow game to select Call of Duty: Black Ops Cold War. Then click Refresh.

check the status Call of Duty: Black Ops Cold War

2) If it shows all platforms are ONLINE. It means that there is an issue with your internet connection.

call of duty black ops cold war online services


Fix 2: Allow your game through Windows Firewall

The error message is mainly associated with a server or internet connection issue. So in order to fix it, you need to first make sure that your firewall is not blocking your game. To do this, take these steps:

1) On your keyboard, press the Windows logo key to open the Start menu. Then type in

windows firewall and click Windows Defender Firewall from the results.

Windows Defender Firewall

2) From the left panel, click Allow an app or feature through Windows Defender Firewall.

allow an app through windows defender firewall

3) Now you need to scroll down until you can find Call of Duty: Black Ops Cold War. And also make sure it’s ticked for Private.

allow Call of Duty Black Ops Cold War through Windows Firewall

If your game isn’t on the list and it’s not ticked for Private, it means it doesn’t have access to the internet. If that’s your case, take these steps:

1) Click on Change settings > Allow another app….

allow black ops cold war through windows firewall

Then browse for our game and follow the instructions to allow your game through the firewall. If you are not sure where your game is installed, take these steps:

  • Open BLIZZARD.
  • Click on GAMES and head to Call of Duty: BOCW. Click on Options > Show in Explorer. Then you’ll be brought to your game’s installation directory.

    call of duty black ops cold war installation directory
  • Open the folder Call of Duty Black Ops Cold War. Then you’ll find BlackOpsColdWar.exe.

After you’ve added your game to the list and ticked it for Private, try to boot up your game. And you should be able to connect.


Fix 3: Run your game and launcher as administrator

Granting an application with administrative rights can resolve many issues. If you constantly get the error message “Cannot Connect to Online Services”, you should run your game and launcher as administrator.

Run your game as administrator

1) Open BLIZZARD.

2) Click on GAMES and head to Call of Duty: BOCW. Click on Options > Show in Explorer. Then you’ll be brought to your game’s installation directory.

call of duty black ops cold war installation directory

3) Open the folder Call of Duty Black Ops Cold War. Then you’ll find BlackOpsColdWar.exe. Right-click it and select Properties.

4) Select the tab Compatibility and check the box next to Run this program as an administrator. Then click Apply > OK.

run Call of Duty: Black Ops Cold War as an administrator

Run Blizzard launcher as administrator

1) Exit your launcher.

2) On your keyboard, press the Windows logo key to open up the Start menu. Then type in battle. From the results, find the app Battle.net. Then click Run as administrator.

run battletnet launcher as administrator

Then it’ll launch in admin mode.


Fix 4: Update your network adapter driver

This error message is related to network or server connectivity issues. So your outdated network adapter driver can be the culprit and make your game unplayable. To fix it, you’re supposed to update your network adapter driver, especially if you can’t remember when was the last time you update it.

You can manually update your network adapter driver by going to the manufacturer’s official website to download and install the correct network driver for your system.

OR

You can do it automatically with Driver Easy. Driver Easy will automatically recognize your system and find the correct driver for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):

1) Download and install Driver Easy.

2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.

update drivers automatically with Driver Easy

3) Click the Update button next to a flagged network adapter driver to automatically download and install the correct version of this driver (you can do this with the FREE version). 

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).

The Pro version of Driver Easy comes with full technical support. If you need assistance, please contact Driver Easy’s support team at support@drivereasy.com.

After updating your drivers, restart your computer for them to take effects.


Fix 5: Make sure your activision and blizzard accounts are linked

If you haven’t linked your Activision and Blizzard accounts, you may not be able to connect the online services.So to eradicate the error message, follow the steps below to link your accounts:

1) Head across to activision.com.

2) In the top right, click LOGIN.

link activision account

Then you’ll be redirected to the login page. Now simply enter your details.

2) Once you’re logged in, click PROFILE in the top right.

activision profile

3) If you haven’t linked with Battle.net Account, simply click on it and follow the on-screen instructions to link your account.

link with battle.net account

After you’ve done these, you should be able to play your game.


That’s it – the full list of fixes for the error message “Cannot Connect to Online Services”. Hopefully they’re helpful to you. If you have any ideas or questions, please do not hesitate to leave us a comment below.

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