Ethernet Not Working on Windows 10 & 7 [Solved]

Camilla Mo, in Common errorNetwork issues

Are you having Ethernet connection issues? Don’t worry. You will find the solutions here. You are able to access the internet through Wifi but are unable to connect to the Ethernet via cable. What is happening? The problem most probably is not caused by network issue. It can be caused by cable issue, hardware issue, etc. Following solutions may help if you cannot connect to the Ethernet.

 

Try different ports on the router

If the port being used is broken or doesn’t work well, you cannot be connected to the router. Unplug the cable from the port and plug it into another port to see whether the problem resolves.

 

Check the cable

Make sure the cable is not broken. Swap a cable to do a test. If the problem is caused by the cable, it will work after swapping the cable.

 

Turn off any Antivirus or Firewall temporarily

Some Antivirus or Firewall can stop you from connecting to the local network. You can turn off them temporarily to see if this resolves the problem.

 

Make sure the Ethernet is enabled

After trying the tips above, if the problem persists, check if the Ethernet is disabled.

Follow steps below:

1. Press Win+R (Windows key and R key) at the same time.  A Run dialog will appear.

2. Type devmgmt.msc in the run box and click on OK button. The Device Manager window will pop up.

 


3. In Device Manager, expand Network adapters category.

4. Next to the Ethernet card device name, if you see a computer icon with an arrow on it, the Ethernet has been disabled.

Following screenshot is for your reference.


5. Then right-click on the device name. Click Enable from the pop up menu.

 

Make sure the network card driver is working well

The connection problem could be caused by network drivers. The above steps above may resolve the problem, but if they not, try to update the drivers. If you don’t have patience, time or computer skills to update the drivers manually, you can do it automatically with Driver Easy.

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):

1) Download and install Driver Easy.

2) Run Driver Easy and click Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.

3) Click the Update button next to a flagged network driver to automatically download and install the correct version of this driver (you can do this with the FREE version). Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).

Note you need to have access to internet to run Driver Easy. If you don’t have internet due to missing network driver, you’re advised to use Offline Scan feature of Driver Easy to download and install the network driver.

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  • Beth Southworth

    Ok, so I am in 2017 and having this problem now…I have Windows Professional and went to the Devie Manager and have the ! on the bottom two computers. Wifi is still working on laptop..I have done everything possible to this computer..So, I am walking away for 30 mins. then going to come back.

  • Amit

    Same problem happened with me then I did something and now problem solved.
    This is what you can do.
    1.Open control panel.
    2.Go to network and sharig center.
    3.Go to cahnge adapter setting.
    4.Then right click on ethernet option.
    5.Then disable it for few seconds an enable it again.
    Then maybe your pc will detect lan connection.
    IT WORKED FOR ME…..

  • Kamlesh Kanwariya

    Thank you.

  • thealttgts

    nevermind still cant find the solution

  • thealttgts

    what helped me was i went to device manager, i uninstalled the realtek pcie gbe family controller with the software then i clicked action and scan for hardware changes
    and it worked

  • KingCreeper

    found out why mine isn’t working the drivers have corrupted but it says the drives don’t exist so I cant reinstall them D:

  • Vybhav Surya

    I uninstalled Realtek PCI GBE Family Installer from > Device Manager > Network Adapters and restarted my desktop. I worked like charm & even better than before…

  • How stupid is this? The ethernet adaptor is NOT working how am I supposed to ‘download the latest driver’??

    • Camilla Mo

      Hi David Dennis,

      You can download the network driver using another PC with internet access. Alternatively, you can use Driver Easy Offline Scan function to help download the network driver. But you also need another PC to do this.

    • Mister lopez

      Just download it from a other machine from your phone etc and plug a usb in your usb port and install it

  • Camilla Mo

    Hi Andy,

    You can try to right-click on the internet icon at the bottom right corner of the desktop and click “Troubleshoot problems”. This may work for you.

  • Mike Berchert (MikeTheMiner)

    Problem is that I can’t get to the internet. How am I supposed to fix my ethernet setup without internet connection? I need internet to download Driver East and I need Internet to update the driver from intel’s site. This is funny.

  • zulfah

    i have a desktop computer, from no where on monday i found it not connected to internet yet all drivers are well installed and when i try clicking on internet icon, it brings network settings
    the icon is surrounded by different x compared to the one without internet it seems there is another problem which i dont under stand
    when i tried to restore from the system restore, it replies that a network may be broken yet that same network cable works in a different computer. My PC uses windows 10

  • Anonymous

    I don’t have another port. 🙁

  • ron smith

    I tried all the suggestions for solving the problem re ethernet cable being unable to connect to the internet.
    I eventual solved my problem by rolling back the driver,
    it’s now working perfectly

    • Shaswati

      please uninstall the Ethernet driver from device manager and restart the computer

      • Steve Marshall

        Thank you very much for that Shaswati IT worked perfectly and Im back on the net again

      • limau

        how to uninstall?

  • Chetan Bora

    Hii

    After VMwhere installed the PC
    i cant access the internet

  • Gnanasambantham

    hi my name is Gnanasambantham,

    my dell laptop Ethernet port was broken, so i have RD 9700 Ethernet adapter, after connection display show LAN connection but not receiving packets from LAN port

    pls do need this full

  • Damien

    I have had the same problem and spent days scouring Google and trying any suggestion that I could find. Last night I found a post from 2002. It seemed ridiculous but I gave it a shot. PROBLEM SOLVED.

    1.) Shut dowm your PC.
    2.) Unplug the power cord.
    3.) If you have a laptop, remove the battery as well.
    4.) Walk away from the problem for at least 30 minutes.
    5.) When you return, reconnect battery and power cord.
    5.) Start as usual.
    6.) If this solves the problem, take 20 minutes and post this to all of those message boards that you didn’t find the solution to.

    This fix appears to work for any OS/MOBO/NIC.

    What causes it? I don’t know.

    • Nusrat

      Thanks for your kind instruction… it works.. again thanks

    • Marko Boychuk

      Wow I doubted this would work but it fixed the problem. Thank you so much!

    • Zim

      This method works for me. For step 4, instead of waiting for 30 minutes, you could instead press the power button for around 30 seconds. Of course, unplug and remove the battery first.

    • bradencn

      Thanks, this worked

    • Andrew Danielson

      So odd because my wifi worked but not the LAN. This was a sudden after update secret upgrade apparently. All sorts of futzin ensued. Tried a regular shut down earlier thinking it needed a good reset with no luck.
      Tried this and it WORKED.

      I did what Zim posted and held the power button for 30 seconds after shutting down and removing the battery. Powered up and worked like a charm.

      THANK YOU

    • bat41

      Thanks. Wasted time doing above and didn’t work. Like others used shortcut by unplugging cpu and holding power button for 30secs. Good to have great community sharing.

    • Ziyad Al-q

      it looks stupid but it works
      thank you <3

    • Ryan Gibbons

      I can’t believe that actually worked, thank u so much, and as a previous comment said u don’t have to wait 30 minutes, u can hold the power button for 30-60 seconds with having ur battery/psu unplugged. And turn it back on. Thank u so much for figuring this out.

      • Andrei

        This is witchcraft. Istg I tried everything thne went ahead and did this, now the damn thing works just fine. Thank you so much

    • Alaa Hazem

      Omg, it actually worked and i unplugged it for less than a minute, thank you soooo much

    • michalis Pap

      i think the problem start from the internal battery.Some brands (like HP or Dell) if the internal battery has problem then the network card not working (laptop , desktop).

    • thealttgts

      idk how to remove my battery. im using an acer vx15 591g laptop

    • Lorenzo

      2002 solutions always the best. Honestly didn’t think this was gonna work. Thank you, from the bottom of my heart.

    • Mr Ghost

      Hey,

      I think you could do the same manually, u see i think what this does is it unloads all the power from your pc given the time, but what if you instead shut down the pc and hold the power putton for 15 seconds this should manually unload all the power from the pc.

    • Cody Brett

      You legend! worked for me.. network card wasnt powering up.. unplugged computer, went and made coffee.. came back and it was working. thanks a lot!

  • ben brunyee

    Changing port really worked, the ethernet adapter just quickly restarted and connected fine, thanks

  • Brian

    Still have a problem hooking up to ethernet. I’m at a Holiday Inn Express. I didn’t have a problem with this at a another Holiday Inn yesterday. After going through your instructions it seems my ethernet is indeed enabled but won’t work at this Holiday Inn.

  • Joakim

    Didn’t have an exclamation mark or question mark next to the network device, but updating the driver did the trick.

    Thnx!

    • WhiteHat

      this worked for me as well. was worried, cause i accidentally shoved an old, sticky thumb drive in the ethernet port. (new lap-top, usb port was in this position on the old one)
      anyway, the lap-top would try to connect over and over but never would, kept saying cable was unplugged, updating the driver fixed it, tg

      model: HP – Star Wars Special Edition Notebook – 15-an050nr
      device: Realtek PCIe FE Family Controller #2

  • Gokul Krishna

    thanks a lot. mine was disabled but now i have enabled it and its working fine. Once again thanks for the info.

  • Utsav

    fixed just by changing port…
    thanks a ton!

  • Tawanda Mutoti

    it worked thank u so much

  • P Watson

    Clicked Realtek Plc etc and the message is this device is working properly but when I try Microsoft explorer or Firefox it says no connection
    Changed port plug on the router
    Any suggestions

    • Youcef

      Try to Update the driver ,worked for me

  • James W

    Just had to try using a different port to get back up and running.

  • Brian Trousers

    Nope, not working. Record log shows a Windows update failed on 27th Oct. Since then it’s showing that there’s no ethernet connection available. Swapped all cables, ports etc for ones which we know work, still no joy.

    Eventually loaded a live version of Linux and what do you know, lightning fast internet connection, works like a charm.

    Took the Linux usb stick out, rebooted Windows 10, no ethernet.

    Not a problem with my hardware, purely a software issue with Windows 10. Stuck!!!!

    (It can’t run diagnostics either as that seems to be bombed out. Suspect it’s because that relies on an ethernet connection!!!)

    • David

      I have this exact same problem. Windows 10 updated on Nov. 6, and failed at that, and since then no internet (wireless works fine) and diagnostic is telling me that it’s the ethernet cable. Huge pain.

    • Tammy

      My.problem.exactly. To fix, I uninstalled ZoneAlarm (I had disconnected my firewall when I first had a problem). I had internet connection before firewall was done uninstalling.

  • Suki

    Yeah mine still isn’t working

  • Larry

    Hi,

    Thank you for making this simple instruction. Mine is working now.

  • Nandy mariah Assuimpta

    Thank you for being sohelpful

  • Lance

    Also try plowing out the female end (could have dust or something in there) and trying jamming the Ethernet cable in. Surprisingly worked for me

  • NIKKA

    HELP ME FIND DRIVER TO DOWNLOAD PLEASE
    PCI\VEN_10EC&DEV_8168&SUBSYS_85051043&REV_09
    PCI\VEN_10EC&DEV_8168&SUBSYS_85051043
    PCI\VEN_10EC&DEV_8168&CC_020000
    PCI\VEN_10EC&DEV_8168&CC_0200

  • Gerhard

    please explain the same issue for iMac