A webcam is a must when you communicate with others using applications like Zoom or Skype. But you may run into an issue of your Dell webcam not working all of a sudden. It may merely shows a black screen or not be detected. This can happen due to the lack of permissions to use webcam or an outdated driver. This is not something usual and we’ll give you concise instructions on how to resolve it.

Try these fixes:

You may not need to try them all; simply work your way down the list until you find the one that works.

  1. Give your apps permission
  2. Check your antivirus software
  3. Update your webcam driver
  4. Reinstall your webcam driver
  5. If your problem persists…

Fix 1: Give your apps permission

If you recently updated Windows 10, you might need to give apps permission to use the camera. In newer versions of Windows 10, some apps don’t have default access to the camera.

To let your device and apps access the camera, take these steps:

1) On your keyboard, press the Windows logo key + I at the same time to open Settings.

2) Click Privacy.

give apps permission - Privacy in Settings

3) On the left pane, select Camera. Make sure Camera access for this device is set to on. If it’s off, click change and turn it on.

In the Allow apps to access your camera section, make sure it’s set to On.

In the Choose which Microsoft Store apps can access your camera section, make sure your appropriate apps are set to On to access your camera.

all apps to access your camera

After you’ve made these changes, do a webcam test to check if it works. If your webcam is still not functioning properly, try other fixes below.

Fix 2: Check your antivirus software

If you’re using any antivirus software, chances are, they may be blocking access or permission to use your webcam. To prevent it from happening, you’re supposed to try temporarily disabling your antivirus software.

Fix 3: Update your webcam driver

Your webcam would not function well if you are using an outdated webcam driver. So you should update your webcam driver to see if it fixes your problem.

To update the webcam driver, you can either go to the Dell Support & Downloads web page. Then follow the instructions to manually download and install the latest driver.


If you don’t have the time or patience to do it all on your own, you can instead do it automatically with Driver Easy. Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running or risk downloading and installing the wrong driver. Driver Easy will take care of all the busy work for you.

Here’s how to update drivers with Driver Easy:

1) Download and install Driver Easy.

2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.

update drivers automatically

3) Click the Update button next to the flagged driver to automatically download the correct version of that driver, then you can manually install it (you can do this with the FREE version).

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system. (This requires the Pro version which comes with full support and a 30-day money-back guarantee. You’ll be prompted to upgrade when you click Update All.)

The Pro version of Driver Easy comes with full technical support. If you need assistance, please contact Driver Easy’s support team at support@drivereasy.com.

After updating drivers, restart your computer and do a webcam test to check if the problem is resolved. If not, then continue trying the fixes below, or contact  support@drivereasy.com for assistance.

Fix 4: Reinstall your webcam driver

If none of the fixes listed above worked for you, you need to reinstall the webcam driver via Device Manager:

1) On your keyboard, press the Windows logo key and at the same time to invoke the Run box.

2) Type devmgmt.msc and press Enter to open Device Manager.

open Device Manager

3) Double-click either Cameras or Imaging devices to expand the list. Then right-click on your camera device and select Uninstall device.

uninstall drivers via Device Manager

4) Click Uninstall to confirm. When the process is complete, restart your computer. Upon startup, the system will automatically reinstall the missing webcam driver for you.

uninstall drivers via Device Manager

Now do a webcam test and it should be working correctly.

If your problem persists…

However, if your Dell webcam is still not working properly after performing the troubleshooting steps listed above, you can give repairing your PC a try. The issue you’re having may have something to do with your system.

To run a full scan of your PC, you can use Fortect, which specializes in Windows Repair. It’s a 100% legitimate program that will help you find and fix different issues in Windows OS without losing any data.

1) Download and install Fortect.

2) Run Fortect and it will run a FREE scan of your PC. Once the scan is finished, you’ll see a complete overview of your system and issues.

3) Click Start Repair to start the repair process and wait for Fortect to fix the problem.

When the process is finished, test your webcam.

Hopefully, one of these fixes helped your Dell Laptop webcam work properly. If you have any ideas or questions, feel free to drop us a line in the comment section below.

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