Fix iPhone Windows 7 Issue: No new pictures or videos were found on this device

Camilla Mo, in Others
If you meet error “No new pictures or videos were found on this device” when trying to import photos from your iPhone to computer, follow tips here and the problem should resolve.

First, make sure that your PC is allowed to access your iPhone

While you connect the iPhone to the computer, a message will pop-up asking you to allow this device to access photos and videos. Tap Allow button. 

Secondly, turn off the passcode temporarily

On iPhone, go to Settings > Touch ID & Passcode. On devices without Touch ID, go to Settings > Passcode. There, tap Turn Passcode Off

Remember to turn the passcode on after you are done downloading the pictures and videos. 

Thirdly, rename file “PreviouslyAcquired.db”

In Windows 7, navigate to C:\Users\[username]\AppData\Local\Microsoft\Photo Acquisition\PreviouslyAcquired.db (In my case, the [username] is Camilla.Mo). Then rename this file.

If you don’t see the file, it may be hidden. Follow steps below to show it.

1. Open Windows Explorer.
2. Click on Organize and choose Folder and search options from the drop-down menu.

3. Choose the View tab, under Hidden files and folders, then click the Show hidden files, folders, and drives radio button. Click OK button to apply the changes.

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  • SynerG

    this used to work for me and I’ve done it several times in the past but just now with latest iTunes 12.7 and latest iOS downloaded and installed on Oct 15, 2017 I am getting the error “No new pictures or videos were found on this device” and I have already deleted the file “PreviouslyAcquired.db”. I double checked it’s gone and also rebooted both iphone and PC. PC is running Windows 7. What a pain I have photos I need to get off of my phone! Any help is appreciate.

    • Craig Lowrie

      Yes… I upgraded to the latest IOS last night and now can’t download any photos either… The new IOS must be related to this… Apple…?.. Any ideas..?

  • Signup Signupi

    Thank you so much. Turning passcode off worked.

  • Jake Stephens

    I can’t seem to get my computer to show me the pictures from my iphone when it’s connected to my laptop. I see the my phone shown in my computer, i see the DCIM folder but it’s empty any ideas to what the problem is??

  • mcoid

    Thanks to above article. It helped.

    • Camilla Mo

      Hi mcoid,

      I am glad that it helps.

  • Gwen Clark

    This finally worked! I did have to try a few times, and actually ended up deleting the previouslyacquired.db file, even though I had already renamed it. Once it was gone, my new photos were downloaded to my computer and all is well. Thank you!!

  • F. R. Marsa

    Thank you, but your first window (Allow this device…) does not pop up. I followed the other steps but I continued seeing the same message (No new pictures…)

  • Paul

    Love you! Thanks! But sad that it is this difficult. Think how easy it would have been had we had a “Import All Photos” and a “Import only new photos to C:\xxxx…” link.

  • Brad Hampson

    This fix works just fine, but the downside is that it downloads ALL photos on your phone, and not just the new pictures. An easier solution is to connect your iPhone to your computer, then go to the iPhone icon that appears under “Computer,” and right-click. There should be an option to “Import pictures and videos.”

    • Jeremy Smith

      your advise worked because renaming that file never works for me unless I am not renaming it correctly. anyways thank you!

    • Rachel


    • Jill

      thank you! Easy solution

    • Herbert Bresler

      Beautiful! Simple and it works. Thanks

      • Camilla Mo

        Hi Herbert Bresler,

        I glad that it helps.

    • Laura Hinkel

      i tried this and still get the no new pictures pop up? now what?

      • Isabel Kerr

        I get same message …..???

    • JustWannaBeFriends

      THANK YOU!!! This worked perfectly!

    • AE Burgess, Jr

      Im still getting the no new photos

    • SynerG

      when you say under “Computer” do you mean “Computer” when you click the Start button and it says Computer in the list on the right column just above Control Panel? I don’t have an iPhone icon there. I don’t have a Computer icon on the Desktop which is where I thought one should be. I finally connected my iphone to a Windows 10 PC I have and uploaded and erased all the files from the stupid phone. Stupid phone stupid windows! I hate them both for ruining much of my evening!!! Technology sucks! (can you tell I’ve been doing this for 40 years!) oy!