Fix iPhone Windows 7 Issue: No new pictures or videos were found on this device

By Camilla Mo in Others
If you meet error “No new pictures or videos were found on this device” when trying to import photos from your iPhone to computer, follow tips here and the problem should resolve.


First, make sure that your PC is allowed to access your iPhone


While you connect the iPhone to the computer, a message will pop-up asking you to allow this device to access photos and videos. Tap Allow button. 


Secondly, turn off the passcode temporarily


On iPhone, go to Settings > Touch ID & Passcode. On devices without Touch ID, go to Settings > Passcode. There, tap Turn Passcode Off



Remember to turn the passcode on after you are done downloading the pictures and videos. 

Thirdly, rename file “PreviouslyAcquired.db”

In Windows 7, navigate to C:\Users\[username]\AppData\Local\Microsoft\Photo Acquisition\PreviouslyAcquired.db (In my case, the [username] is Camilla.Mo). Then rename this file.


If you don’t see the file, it may be hidden. Follow steps below to show it.

1. Open Windows Explorer.
2. Click on Organize and choose Folder and search options from the drop-down menu.


3. Choose the View tab, under Hidden files and folders, then click the Show hidden files, folders, and drives radio button. Click OK button to apply the changes.