Fix iPhone Windows 7 Issue: No new pictures or videos were found on this device

By Camilla Mo in Others
If you meet error “No new pictures or videos were found on this device” when trying to import photos from your iPhone to computer, follow tips here and the problem should resolve.


First, make sure that your PC is allowed to access your iPhone


While you connect the iPhone to the computer, a message will pop-up asking you to allow this device to access photos and videos. Tap Allow button. 


Secondly, turn off the passcode temporarily


On iPhone, go to Settings > Touch ID & Passcode. On devices without Touch ID, go to Settings > Passcode. There, tap Turn Passcode Off



Remember to turn the passcode on after you are done downloading the pictures and videos. 

Thirdly, rename file “PreviouslyAcquired.db”

In Windows 7, navigate to C:\Users\[username]\AppData\Local\Microsoft\Photo Acquisition\PreviouslyAcquired.db (In my case, the [username] is Camilla.Mo). Then rename this file.


If you don’t see the file, it may be hidden. Follow steps below to show it.

1. Open Windows Explorer.
2. Click on Organize and choose Folder and search options from the drop-down menu.


3. Choose the View tab, under Hidden files and folders, then click the Show hidden files, folders, and drives radio button. Click OK button to apply the changes.

  • Angelo Giacobbe

    I have tried this and it works but it wants to import all pictures.How do I import only latest?…How do I change settings back to how they were?

  • Angelo Giacobbe

    I have done this and it works but I only want to import latest,how do I do this?…If not,how do I go back to the original setting?

  • Clive Lombari

    does it matter what you rename the file to?even tho i just had to take the passcode off to get it to work.Windows10 ios 11.2.1

  • Ying

    I downloaded new itune and unlocked my phone. Finally it worked.

  • Julie Hews-Everett

    Thanks that was easy.

  • Rositza Parmakova

    Does this works with iPhone 5s as well. I have exactly the same issue.

    • Camilla Mo

      Hi Rositza Parmakova,

      The solution works for iPhone 5s.

  • Erik Olson

    Running iOS 11.1 on iPhone 7Plus. Windows 10 machine was giving the same error.

    1) Go into your iPhone SETTINGS > TOUCH ID & PASSCODE > (enter your passcode, if prompted) > TURN PASSCODE OFF

    2) Exit out of settings and depress iPhone side button to put device to sleep

    3) Connect via USB to PC

    4) Using Explorer, navigate to your iPhone, then RIGHT CLICK on iPhone

    5) Click IMPORT PICTURES AND VIDEOS

    If this option isn’t there, refresh Explorer and try again.

  • gman66

    thanks for this post, I searched around for an hour on how to move photos from iphone to PC and kept coming up with a lot of nonsense.. I’m shocked apple doesn’t have a better and easier way to do this stuff. first thing I found genuinely annoying was this sync thing, why does apple have this iTunes sync so it syncs your pc photos to your phone?? and not the other way around? I tend to believe 1 out of 10,000 people are looking to sync photos on the PC to their phone, where as 10,000 to 1 are trying to move photos off the phone to the PC. Who came up with this idea at Apple is a complete idiot. People are looking to easily transfer photos to their pc, not the other way around. A simple drag and drop is all that we need you aholes at apple, drag and drop, and afterward, we want to know where these photos are so we can easily access and edit them or do whatever, we don’t want to have to jump through hoops to figure out where they are.

    • blake

      Apple makes money by selling new phones. Virtually everyone uses their phone for a camera nowadays, and with the video feature, more storage is used up faster. Apple is betting on your device using up all the storage so that you do one of two things:
      1. buy a new phone
      2. buy more cloud storage.
      I hate Apple. But I have to have a smart phone these days and the iphone is the easiest to use and doesn’t get viruses.

  • SynerG

    this used to work for me and I’ve done it several times in the past but just now with latest iTunes 12.7 and latest iOS downloaded and installed on Oct 15, 2017 I am getting the error “No new pictures or videos were found on this device” and I have already deleted the file “PreviouslyAcquired.db”. I double checked it’s gone and also rebooted both iphone and PC. PC is running Windows 7. What a pain I have photos I need to get off of my phone! Any help is appreciate.

    • Craig Lowrie

      Yes… I upgraded to the latest IOS last night and now can’t download any photos either… The new IOS must be related to this… Apple…?.. Any ideas..?

      • Darcy Schmeling

        I am in the same boat, have you guys come up with any solutions yet?

        • Shari Lynn Turner

          me too!!

      • Shari Lynn Turner

        same prob here!!

  • Signup Signupi

    Thank you so much. Turning passcode off worked.

  • Jake Stephens

    I can’t seem to get my computer to show me the pictures from my iphone when it’s connected to my laptop. I see the my phone shown in my computer, i see the DCIM folder but it’s empty any ideas to what the problem is??

  • mcoid

    Thanks to above article. It helped.

    • Camilla Mo

      Hi mcoid,

      I am glad that it helps.

  • Gwen Clark

    This finally worked! I did have to try a few times, and actually ended up deleting the previouslyacquired.db file, even though I had already renamed it. Once it was gone, my new photos were downloaded to my computer and all is well. Thank you!!

  • F. R. Marsa

    Thank you, but your first window (Allow this device…) does not pop up. I followed the other steps but I continued seeing the same message (No new pictures…)

  • Paul

    Love you! Thanks! But sad that it is this difficult. Think how easy it would have been had we had a “Import All Photos” and a “Import only new photos to C:\xxxx…” link.

  • Brad Hampson

    This fix works just fine, but the downside is that it downloads ALL photos on your phone, and not just the new pictures. An easier solution is to connect your iPhone to your computer, then go to the iPhone icon that appears under “Computer,” and right-click. There should be an option to “Import pictures and videos.”

    • Jeremy Smith

      your advise worked because renaming that file never works for me unless I am not renaming it correctly. anyways thank you!

    • Rachel

      THANK YOU

    • Jill

      thank you! Easy solution

    • Herbert Bresler

      Beautiful! Simple and it works. Thanks

      • Camilla Mo

        Hi Herbert Bresler,

        I glad that it helps.

    • Laura Hinkel

      i tried this and still get the no new pictures pop up? now what?

      • Isabel Kerr

        I get same message …..???

        • J R

          You have to leave your iPhone on or remove the password if you want to import your pictures.

    • JustWannaBeFriends

      THANK YOU!!! This worked perfectly!

    • AE Burgess, Jr

      Im still getting the no new photos

    • SynerG

      when you say under “Computer” do you mean “Computer” when you click the Start button and it says Computer in the list on the right column just above Control Panel? I don’t have an iPhone icon there. I don’t have a Computer icon on the Desktop which is where I thought one should be. I finally connected my iphone to a Windows 10 PC I have and uploaded and erased all the files from the stupid phone. Stupid phone stupid windows! I hate them both for ruining much of my evening!!! Technology sucks! (can you tell I’ve been doing this for 40 years!) oy!

    • Sheless Davis-Gudmunson

      Thank you! This was a much easier solution and only imported the pictures I was missing.

    • Gwenyth Thơ La

      Worked like a charm. THANK YOU SO MUCH!!!!