Many Xbox One users are reporting that their Xbox One controller was connected to their console but keeps turning off while they are using it. If you get this issue, don’t worry. Here are 6 solutions you can try. You may not have to try them all. Just work your way down the list until you find the one that works.
Method 1: Move your controller closer to the console
Method 2: Replace the batteries or recharge the battery pack
Method 3: Power cycle your console
Method 4: Reconnect your controller
Method 5: Update your controller firmware
Method 6: Try another controller
Your Xbox One controller may keep disconnecting because, if you are using a wireless controller, it is out of range. Try placing your controller closer to the console and see if the connection problem is resolved. Also, make sure the controller is facing the front of the console.
Your Xbox One controller keeps disconnecting issue may also be caused by weak batteries. You should view the battery indicator on the Home screen to verify that it has enough power. If it doesn’t, replace the batteries or recharge the battery pack.
A power cycle can restart your Xbox One console completely, which is helpful for fixing issues on your console and your controller. To power cycle your console:
1) Hold the Xbox button on the front of your Xbox One console for about 10 seconds to turn off your console.
2) Press the Xbox button on the console to turn it on.
3) Try your controller and see if this fixes your connection problem.
You can also try reconnecting your Xbox One controller to your console. This can rebuild the connection and prevent your Xbox One controller from disconnecting frequently.
If you are using a wired controller, unplug the cable and then plug it back. If the problem persists, try using another cable or USB port to see if it is resolved.
If you are using a wireless controller, you can follow the steps below to reconnect your controller.
1) Hold down the wireless connect button on the controller until the Xbox button on your controller flashes.
2) Hold down the wireless connect button on the controller until the Xbox button on your controller stays on.
3) Try your controller and see if this fixes your controller.
Sometimes the Xbox One controller disconnecting problem is caused by the wrong or outdated controller firmware. You should make sure your controller firmware is up to date, and update it if it isn’t. If your controller is totally unusable, you need another controller to operate the update.
To update your controller firmware:
1) Connect a USB cable between your controller and your console.
2) Sign in to Xbox Live on your Xbox One console.
3) Press the Menu button on your controller.
4) Select Settings.
5) Select Devices & accessories.
6) Select the problem controller.
7) Select Update.
8) Select Continue.
9) If the system tells you “No updates needed“, your controller firmware is up to date. Otherwise wait for the update to complete.
10) Check your controller and see if it gets back to normal.
If you have another controller, try it on your console and see if the disconnection issue is fixed.
If the second controller functions normally, your original controller needs to be replaced. But If both controllers share the same issue, your console needs to be serviced.