Fix “There was a problem resetting your PC” Error on Windows 10 [Solved]

By April Cai in Common Errors Tags: Windows 10

This post is going to tell you how to fix “There was a problem resetting your PC” error on your Windows 10. It may occur when you try to reset your Windows 10 to its default state. Microsoft also noticed such known error. And they have given the following 4 conditions under which your Windows 10 reset may fail. If unluckily you’re also facing such error, please go on with the fixes step by step to solve the error.

The 4 conditions:
❶ Your PC came with Windows 10 pre-installed, and was not an upgrade from Windows 7 or Windows 8.1.
❷ The PC manufacturer enabled compression to reduce the disk space required for preinstalled applications.
❸ You created a USB recovery drive using the “Create a recovery drive” feature in Windows 10.
❹ You booted the PC to the USB recovery drive and selected, Troubleshoot > Reset this PC > Remove everything.

How to fix the error: 
Click Close icon of the error notification window and go on with the fix below.

Fix 1.Check your system file

Click Power button from Start menu.
Then while holding Shift key, click Restart.

Click Troubleshoot > Advanced options Command Prompt.

Select your administrator account and then enter the password if you set one before.
Click Continue to go on.

Wait a few seconds for command prompt window poping-up.
Then type the following commands in the window and hit Enter after each.
cd %windir%\system32\config
ren system system.001
ren software software.001

After it’s done, close command prompt window.
Then it will be back to boot option page.
Click Continue to boot into your Windows 10.

Try to reset your Windows 10 now and see if the error has been solved.

Fix 2. Recover your PC from USB recovery USB

Insert an empty USB Flash drive(16GB recommended) into your computer.

Type recovery drive in the search box from Start menu.
Then click Create a recovery drive from the top result.
Click Yes when prompted by User Account Control.

Click Next.
Recover your PC from a drive will remove all your files and apps, you can choose to tick on Back up system files to the recovery drive in this step to back up. 

Select your USB drive and click Next.

Click Create.

When it’s done, click Finish.

Now reboot your Windows 10.
Press the specific key, like F12 or any other key your PC tells to enter boot option page.
Go on to choose to boot from your USB recovery drive.

Click Recovery from a drive.

Go on to follow the on-screen instructions to complete the reinstalling.

That’s all there is to it. Hope the solution here can help you fix the error.
Any questions please feel free to leave comment below, thanks.

  • Development Lab

    Warning, if you try the fix 1 and it does not work, you won’t be able to proceed to fix 2 because windows does not run after the suggested files renaming. You will not be able to rename tham back unless you remove your HDD and install in another machine to do this. Go straight to fix 2.

    • R0tten

      exactly what he said ^

  • FusaGiko

    cd %windir%system32config

    ren system system.001

    ren software software.001

    my system does not find these… my version is 10.0.15063 and i cannot access anything because i cant load windows.

    • Monya

      Hey,I’m stuck with the exact problem here. Did you manage to solve this? Thanks in advance

  • Thanks for these awesome tips

  • Abdurahman Bilal

    Hi After I try to type Ren software software.001 it say the file is hasben used by another bla,bla,bla how to solve it ?

    • PREM GM

      same plz

      • zainab malik

        The same matter is with me !

    • Joseph Quigley

      Me too, any luck with this?