Fix Windows 10 DVD/CD-ROM Error: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

By Camilla Mo  Common Errors   172 Comments

After upgrade your system to Windows 10, you DVD/CD-ROM drive may not work. In Device Manager, you most probably see the error message saying:Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)To fix the problem, you can follow steps below.

 

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1.  In Device Manager, expand category DVD/CD-ROM drives. Right-click on the DVD/CD-ROM device under this category. Click Uninstall, and then reboot your PC.

 

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 2. Try deleting the problem registry files.

Note: To perform this, you need to be logged on to Windows as an administrator. Please follow the steps below carefully, as serious problems might occur if you modify the registry incorrectly. It is recommended to back up the registry so you can restore them to previous status if problem occurs.

(1) Press Win+R (Windows key and R key) at the same time. A Run dialog will appear. Type regedit in the run box and click OK button.

 

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(2) Locate and then click the following registry subkey:
 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

 

 dvd1

 
(3) If you see UpperFilters in the pane on the right side, right-click UpperFilters, and then click Delete.

(4) If you see LowerFilters in the pane on the right side, right-click LowerFilters, and then click Delete.

 

 dvd2

 Click Yes to confirm the removal of the LowerFilters registry entry.

(5) If you do not see UpperFilters and LowerFilters, select all files and delete them all.

(6) Exit Registry Editor, and then restart the computer.

 


After following steps above, if the problem still persists, you can try updating all drivers with Driver Easy.Driver Easy PRO provides expert tech support guarantee and 30-day money back guarantee. You can contact us for assistance regarding any computer issues that  you have. And  you can ask for a full refund if you are not satisfied with our product.
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