Fix Windows 10 DVD/CD-ROM Error: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

By Camilla Mo  Common Errors   172 Comments

If you’re having Code 19 issues with your DVD/CD-ROM drive, don’t worry. You can fix the problem with one of methods below.

The full error message in Device Manager appears as follows:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

We’ve included three methods below to fix the problem. You can try both of them until you resolve the problem.

Method 1: Update the drivers

The issue probably can be caused by faulty drivers. To fix the problem, you can try to update the drivers. If you don’t have the time, patience or computer skills to update your drivers manually, you can do it automatically with Driver EasyDriver Easy will automatically recognize your system and find the correct driver for your exact disc drive, and your variant of Windows 10, and it will download and install it correctly

1) Download and install Driver Easy.

2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers. 

3) Click the Update button next to all flagged devices to automatically download the correct version of their drivers, then you can manually install them (you can do this with the FREE version). 

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).

Method 2: Modify the related registry entry

WARNING: Modifying registry incorrectly may cause serious system issues. Ensure you follow the instructions step by step. It’s recommended you back up the registry in case you want to restore it. 

First, log on to Windows as administrator. Then follow these steps to modify the problem registry entry:

1) In Device Manager, expand the category DVD/CD-ROM drives. Right-click on the DVD/CD-ROM device under this category. Click Uninstall, and then reboot your PC.

 2) Try deleting the problem registry files.

2a) On your keyboard, press Win+R (the Windows logo key and the R key) at the same time to invoke the Run box. Type regedit in the run box and click the OK button.

2b) Locate and then click the following registry subkey:
 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

2c) If you see UpperFilters in the pane on the right side, right-click UpperFilters, and then click Delete.

2d) If you see LowerFilters in the pane on the right side, right-click LowerFilters, and then click Delete. Then click Yes to confirm the removal of the LowerFilters registry entry.

2e) If you do not see UpperFilters and LowerFilters, select all files and delete them all.

2f) Exit Registry Editor, and then restart the computer.

2g) Check to see if the problem resolves.

Method 3: Uninstall the DVD/CD and the IDE ATA/ATAPI entry

Follow these steps: 

1) In Device Manager, expand the category DVD/CD-ROM drives. Right-click on the DVD/CD-ROM device under this category. Click Uninstall, and then reboot your PC.

2) Expand the category IDE ATA/ATAPI controllers, then uninstall all devices under this category.

3) Restart  your computer and check to see if the problem resolves.

Hopefully the tips above help you resolve the DVD/CD-ROM error: Windows cannot start this hardware device code 19. If you have any questions, feel free to leave your comments below.

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