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  • Fix Windows 10 DVD/CD-ROM Error: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Fix Windows 10 DVD/CD-ROM Error: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

After upgrade your system to Windows 10, you DVD/CD-ROM drive may not work. In Device Manager, you most probably see the error message saying:Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)To fix the problem, you can follow steps below.

 

 1

 

1.  In Device Manager, expand category DVD/CD-ROM drives. Right-click on the DVD/CD-ROM device under this category. Click Uninstall, and then reboot your PC.

 

 2

 

 2. Try deleting the problem registry files.

Note: To perform this, you need to be logged on to Windows as an administrator. Please follow the steps below carefully, as serious problems might occur if you modify the registry incorrectly. It is recommended to back up the registry so you can restore them to previous status if problem occurs.

(1) Press Win+R (Windows key and R key) at the same time. A Run dialog will appear. Type regedit in the run box and click OK button.

 

 3

 

(2) Locate and then click the following registry subkey:
 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

 

 dvd1

 
(3) If you see UpperFilters in the pane on the right side, right-click UpperFilters, and then click Delete.
(4) If you see LowerFilters in the pane on the right side, right-click LowerFilters, and then click Delete.

 

 dvd2

 Click Yes to confirm the removal of the LowerFilters registry entry.

(5) If you do not see UpperFilters and LowerFilters, select all files and delete them all.

(6) Exit Registry Editor, and then restart the computer.

 


After following steps above, you should fix the problem.

If you find this useful for you, please share it with your friends. Thanks. 

[ssba]


camilla mo, in Common error
  1. I disabled the TOSHIBA Optical Disk Drive Service (services.msc at command prompt, right click on the service, select properties, select disable) and then ran control panel at command prompt, found the CD drive and Uninstalled it then Scan for Hardware Changes and it reinstalled the drive without the registry error.

  2. Thanks Driver Easy, you’re my hero! Dell XPS 8900 w/ BD running Win7Pro. Looks like updating DVDFab Passkey horked the LowerFilters key. Whacked that as suggested, rebooted, and back in business.

  3. This turned out to be an easy fix with these instructions. It took 5 minutes, worked great on my Windows 10 system.

    My background was that after Windows 10 was installed I upgraded to a R/W Blue Ray drive. The old DVD drive was flakey and this may have been the reason. Either way, I’m set now. Thanks!

  4. Worked like a charm! Thank you very much!

    Can’t help wondering how my registry messed up, but with this explanation in my favourites, I’m a happy dude!

    Grtz, Wim

  5. Toshiba Fixed!! I tried removing the upper and lower filters in the registry, I tried the some Youtube ATAPI registry fix, I tried adding an external DVD, nothing worked. I saw one posting that said it was a TODDSrv.exe problem. TODD is Toshiba Optical Disk Drive app. In other words Toshiba put in a program to run your DVD and it crashes your DVD if you upgrade to Win 10. Somehow the TODD is the same thing/or related to the TDCSrv.
    Windows already knows how to control your DVD so, you simply need to uninstall the Toshiba disk app, it may be called: TDCSrv Application or TOSHIBA Disc Creator or TOSHIBA Optical Disc Drive Service or TOSHIBA Recovery Disc Creator or TOSHIBA Recovery Media Creator or TOSHIBA Direct Disc Writer or TOSHIBA Application Disc. Mine was called TOSHIBA Application Disc Creator. (I got this list of names from http://www.file.net/process/toddsrv.exe.html )
    To remove it type “uninstall” in Cortana, then pick “change or remove a program” then all of your programs come up. Scroll down to “Toshiba” and find one that is named like the list above. Once you find it, right click on it and “uninstall”. I had a CD in and it started working immediately. I thought I would never solve this – I asked the Lord for help and then a little latter the solution came. If that does not work, remove other Toshiba DVD control programs – I removed one or two of them before I removed the Application Disc Creator, so I cannot say whether they need to be taken out also. Some posting say that you need to disable TODDSrv in the task manager, on the Startup tab. Good luck!

    1. Thanks so much. I also tried deleting the registry folder and it did not work. Your solution worked for my Toshiba laptop. Yay and Yippee! I am so happy. After several hours of frustration a solution was very welcome.

    2. Thank you. This fixed it and now I can actually use my cds and dvds once more. Saved me. May you be blessed with awesomeness.

    3. After following all the above steps.. I again went to device manager and uninstalled the DVD Drive.. That’s when it started showing.. Thanks Bob!! Appreciate your help!!

    4. YOU BEAUTY!
      I’d resigned myself to the fact that this was never going to be fixed & I’d have to buy a new laptop. Didn’t once think that it might have been a Toshiba issue, thought for sure it was Windows 10 install fault!
      Happily running discs in my laptop again now thanks to you Bob!

      Much appreciated.

    5. Hi Bob, I cannot thank you enough. It worked. I uninstalled Toshiba Recovery Media Creator. I restarted and inserted a CD and it started working. I was so shocked because nothing else I had tried worked. I had two “Control” things as the directions here indicated and no “upper” or “lower” anythings. I am not an advanced user and didn’t want to do anything too risky. I didn’t even want to removed the T. recov. med. creator, as it sounds like something one would need. But, I realized without the CD/DVD working, it did me no good. So, I removed it as you shared and “low and behold” it worked. (I sometimes pray, too, when the computer doesn’t work and I am led to an answer, too. If someday I am not led, I will take that to mean God intends me to buy a new computer.) Thank you for sharing and Thanks to God, Lynn

    6. Praise the Lord and praise be to you, Bob! Been working on my brothers Toshiba laptop for hours and hours, and thank God I came across your post finally and fixed my problem. I uninstalled a program called Toshisha media recovery (or something like that…it was the only match I could find on your list) and rebooted the PC and voila, it works again. I can not thank you enough. If I could buy you a beer, I would.

    7. Your solution about removing the Toshiba software resolved my problem after other methods failed. Wanted to give you a heartfelt Thanks for your help.

    8. Thanks a lot! Been having the same problem too with my Toshiba Laptop. In my case, “Toshiba Optical Disk Drive Service” (TODDSrv.exe) shows up in Services. (Run services.msc to see Services.) It starts automatically so I just disabled it.

    9. Removing the Toshiba media creater app on my A665 running windows 10 allowed the DVD to come up. THANK YOU!!

    10. Another satisfied customer, thanks Bob Marrs for providing easy instructions, none of the registry edits or driver upgrades worked for me, uninstalling the Toshiba Recovery Media Creator did the trick, it was the only Toshiba-related program fitting in with the list of possible offenders. Restart and suddenly my external DVD & Blue-Ray drives were suddenly there again!
      I hope it doesn’t recur like some others have described but at least I can sort it out now…

  6. Thank you very much, this helped a lot, now I can watch movies and play CD games in peace, I’ll let you know if something comes up

    1. Now the darn PC won’t read discs at all, I did every step and restarted my PC, tried to open a CD but there was no CD option at all, I removed all the files but there is one stubborn file that won’t be removed, the ‘Default’ file, is there any way that you may help me fix this mess?

      1. I followed the steps as well and still nothing until I did the following, suggested by someone else on this post:
        But I didn’t restart – i just went to the menu items in the device manager and chose “search for hardware changes”.

  7. I’ve used both solutions, and they work for a time, but always return. Only thing I haven’t done yet is make the registry keys Read Only after removing the Upper and LowerFilters to prevent them from being written in again.

  8. On Toshiba laptops there is TOshiba Optical Drive Service, you need to go to services.msc and disable it. DVD works fine after that.
    Previous to that removing filters and Toshiba Recovery Disc Creator did not help

    1. I tried for about 3 hours and finally deleted the Toshiba Recovery disc creator. Didnt want to do it but….. It worked!!!! Who woulda thought.
      Thanks
      MikeM

      1. Me too! I followed steps 1 and 2 but it still didn’t work. Then I turned off the Toshiba dvd thing mentioned above and it still didn’t work. Finally I deleted the Toshiba media recovery creating program and it worked! Thanks so much. God Bless You!

    2. Thanks Peter. Disabling the Toshiba Optical Drive Service was the only suggested fix that worked for my Toshiba Satellite S75.

    3. This is definitely what works. Didn’t try all registry fiddling above, just simply went straight to the services screen and stopped the Toshiba Optical Drive service and then set it to disabled. Worked immediately. Thank you Peter.

  9. I can’t find out how to log in as administrator, Toshiba satellite L500. Followed steps right through anyway and nothing. Can someone please help me to find admin log in point please. This issue has been driving us insane since we updated to Windows 10, tempted to just buy a new laptop !! Argh please help thank you !!

  10. Nothing here helped. I have an older Toshiba A665 laptop that lost the DVD drive after installing Win10. Tried the registry fix first, luckily I took your advice and backed it up before doing anything. Took out upper filters and rebooted, no DVD. Deleted all files in the key, no DVD and now the device was listed in Device Mgr as ‘unknown’ type. Restored registry from backup, at least it’s back in ‘DVD/CDROM Drives’ in Device Mgr. Then uninstalled Toshiba Recovery Media Creator through Revo Uninstaller and rebooted. Still not operational. Luckily I have a portable USB DVD drive I can use…

  11. Thank you sooo much! i did this and it worked. But I didn’t restart – i just went to the menu items in the device manager and chose “search for hardware changes”. now I can use my dvd drive again! awesome.

  12. I neeeeed help I have code 19 problem but don’t know where to find toshiba recovery media to delete. I don’t have the upper or lower files to delete

    1. You can find the Toshiba Recovery Media Creator by System Settings->Programs and Features.

      After uninstalling this program the DVD/CD-ROM start working again.

      Thank you.

      1. you are brilliant! I tried everything and nothing would make my dvd player work, I did the unistall of the Toshiba recovery and that did it. THANK YOU

  13. This error is shown for the usb drive and not for the dvd drive. i canot any phones as media device…its showing code 19…please help me to fix the problem

  14. I have the same problem. I’ve followed the registry procedure but to no avail. Still shows error code 19. I, like many users here, have a Toshiba satellite (L450)and also deleted the Toshiba Recovery Disk Creator (which seems to have worked for some) but the same problem remains. However, in Device Manager the device is listed under the folder “Unknown”. Any ideas? Thanks.

    1. I’m having the same problem. It’s infuriating. At least it said “DVD Drive” before I followed these steps.
      Any help out there?

  15. Toshiba Satellite L675 with Windows 10 Pro. Error 10 “Windows cannot start this hardware device because its configuration information…etc” Registry changes did not help. Finally uninstalled the Toshiba Disk Creator application and the DVD drive error 10 is now gone. DVD is recognized. Working fine again.

  16. not unlike the xp error win 10 no problem ..whatever..you guys always say that for every windows ,and always say oh this windows is better then the previous windows ,and the previous windows sucks ,and this windows is perfect..yeah a perfectly pos lol …oh if you would have had the Amiga ERROR Free.

  17. Did not even need to reboot!
    Delete registry entries, uninstall from Computer Management/Device Manager, then Scan for hardware changes, Presto!

    Thank you for saving me time and money.

    1. Oh wow! You are a life saver 🙂 I did not have any prob with the registry (no upperfilters or lowerfilters) and then I saw your comment about deleting the Toshiba Recovery Media Creator and viola! You saved me from resetting everything to factory setting. Thanks a whole bunch!

      1. thanks for our comment about uninstalling Toshiba disk recovery – that has now fixed the problem.

        Thank you to the opening post also for the direct solution.

    2. Thank you very much for your advice.
      I have a Toshiba Satellite. In fact I tried to reinstall the “Toshiba Recovery Media Creator”, but it fact I do not why it was uninstalled and then after CD-DVD Driver is working properly.
      Thanks again

  18. Camilla, I followed all the directions exactly and still no DVD drive shown in File Explorer and in Device Manager, the code 19 error still shown for the listing. However, there is no yellow triangle by the DVD entry in Device Manager. I had no upper or lower filter entries so deleted all entries under the designated key except default which would not delete. Upon restart, had no entry at all for DVD drive in Device Manager. I restored the registry data and DVD entry is now shown but still showing the code 19 error and still no entry in File Explorer.

    Any further ideas where to go from here? My drive was working fine until a Windows 10 Insiders Build 14342 was installed day before yesterday.

    1. Dear C. B. Shahan,

      If the problem caused after installing Windows 10 insiders build, try restoring your PC to the status where before installing it.
      Alternatively, try installing older version of Windows 10 Insiders build and see if the problem resolves.

  19. You are genius.
    I’ve tried a lot of solutions on line, but all useless.
    yours is very easy and right to the point.
    WONDERFUL….

  20. Oh my god… it worked for me. I’ve been struggling w/this problem for two months.
    Thank you very much foe your wonderful post.

  21. Incredible!!. This worked for me. I deleted all the files, rebooted and DVD/CD-ROM is working again. Tried before everything I found, all Dell solutions and everything was useless.
    This worked on a Dell Vostro 3560 and Matshita DVD UJ8D1 not working after the Windows 10 upgrade.

    Thanks.

  22. Thank you! I’ve been dealing with my BD-RE drive not working for like.. two years.. and never could figure it out until I stumbled across this.

    I always thought it was specific to my drive, but I hooked up a USB optical and got the same thing, leading me to look for a more general solution.

  23. The best and direct. It worked for me. I´ve tried a lot of suggestion on the web but didn´t help.

    Thanks

  24. I deleted all files under registry. Did not work for me. I have Toshiba Satellite L500 with Win10 32Bit. Please help!

  25. Well, I have tried everything as listed and still don’t have dvd. The Matshita driver re-installs after restart with same error code 19. I’ve deleted the upper/lower filters in regedit. I’ve deleted the toshiba recover files. My computer is running Windows 10, Toshiba Satellite 32 bit. I’ve saw somewhere that the amd driver might be a problem. I have Intel Pentium and tried to update but everything says I have the right driver. Help!!

  26. I’ve followed all the steps and given there’s no Upper or Lower Filters I deleted all the files.
    Restarted and back in Device Manager, There is no CD/DVD drive but instead it says “Unknown – TSSTcorp CDDVDW TS-L633C
    Its still not working please help

    1. Dear Catherine,

      Would you please send the System Information to us by using Driver Easy Feedback tool so we could help make a further check?

      1. I have the same problem, but I can’t find the toshiba recovery disk creator, so I can delete it. Could you help please

      2. How did you figure that the Toshiba Recovery Media Creator would solve it? I am just worried that if I delete it and I would need it back in the future.

      3. I have seen this issue many times. this is the 1st time the upper and lower filters were not the issue. after hours of searching and several “fixes” i found this gem and worked great for me. looks like toshiba recovery media creator can cause conflicts for the cd drive 🙁

  27. Didn’t work for me until I did both steps at once.
    I uninstalled the driver and went back and made sure the upper filters were still deleted.

    I had done each step separately and rebooted with no luck. Dah.

  28. This worked perfectly for me, no idea why the error occurred but happily this solution worked for me.
    I’m using Windows 10 64 Bit.

    1. It does not work for me Still windows 10 doesn’t recognize my DVD/CD room. It’s annoying this. I think i go back to windows 8 when it was working fine!!

  29. I followed your steps exactly and got to the upper filters and tried to delete the file and it comes up with a error code and wont let me delete it. I dont have any lower filters listed. Any help would be appreciated.

    thanks

  30. I did this exactly as instructed and still doesn’t work. Now it seems I no longer have the dvd. How do I reinstall?

    1. Dear Joan,

      Have you seen DVD option in Device Manager?
      What’s your PC model and the operating system that you are using?

  31. Hi
    I have tried all the steps, but it hasn’t worked. Should I try deleting all the files in the 4D36….. Folder?

  32. You are a life-saver! I followed your instructions to the letter and it worked a treat!
    Thank you so much, I have been struggling to fix this problem for day’s
    Once again – Thank you, next time I know where to come to get good advice that WORKS!

  33. Hello,

    I used the registry editor and got to the step (5) where I didn’t have both UpperFilters and LowerFilters so I deleted everything. My CD drive still won’t work and now my CD driver isn’t listed in my device manager anymore, and the pieces of registry didn’t come back.

    Please help, thank you.

    1. Hi, thanks I was able to fix mine through your tutorial.I’ll advice those having same issue to after applying the procedure, if you still can’t find your DVD from displayed on your desktop, restore the rededit backup you initially did in case anything go wrong. Then reboot you system. Once done, go to the device manager and check your DVD driver, click on properties if it indicates that it’s working properly, then you’re good to go. But if not, keep following the process, deleting all files, rebooting your system and restoring through rededit backup program. Keep doing this till you see result. It took me about 8hrs before It picked up, therefore it requires lots of patience…

  34. (5) If you do not UpperFilters and LowerFilters, select all files and delete them all.

    I do not find UpperFilters or LowerFilters what do yoy mean with point (5)?????

    1. Dear Göran Jansson,

      If you do not see UpperFilters and LowerFilters, select all files under the Name and delete them all.

      If you feel uncomfortable performing this, please ask technician people for further assistance.

      1. Dear Alan,

        Do you mean all registry files cannot be recognized? If not, what specific files?

        Please post back withe error code in Device Manager.

  35. HolyMoly, I have been trying to fix this for hours, and this trick did it!!! Deleted the DVD device, tried restore points, no success.
    Deleted one registry file and it works!
    Thank you so much!

  36. WOW!
    Oh this is awesome. Thank you so much!!
    So easy to follow, got to step 2 and BAM! fixed.
    There it is. 🙂 thanks so much

  37. Thanks so much! Worked great for me. Uninstalled devices first, then removed LowerFilters value from the registry key as suggested. Pesky AnyDVD after uninstall was the culprit! You saved my bacon, and bacon is good! 🙂

  38. Thanks so much for this info! Uninstalled AnyDVD and rendered both my bluray/dvd drives useless. You saved my bacon, and bacon is good! 🙂

  39. Followed this step, (5) If you do not UpperFilters and LowerFilters, select all files and delete them all. I’ve restarted the computer and it is still not working and now when I go on device manager DVD/CD-ROM drive is not there at all.

    1. Dear Denise,

      The article has told you which registry file can be deleted. If you don’t feel comfortable and still are not sure how to do it, you can take your PC to repair store for further assistance.

        1. Dear Homer,

          Not all registry files but some files. Please follow the instructions step by step
          If you do not feel comfortable performing any of the steps provided in these instructions, you should have your system checked by an expert.

  40. My goodness, I have been trying to fix this for hours, and this did the trick perfectly!!! Found the driver’s page and tried reinstalling them, tried Driver updater software.
    Deleted one registry file and it works!

    Thank you so much. Now I can upload my favourite albums.

    Bless you.

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