Did you have this experience? You open your computer ready to work or entertain, the Bluetooth mouse is not working. When you’re using a Bluetooth mouse, it stops responding. Don’t worry, we’re here to help. You’re not the only one and this post can lead your way to fix the problem.

Try these fixes:

You don’t have to try them all; just work your way down the list until you find the one that works for you.

  1. Reconnect your device
  2. Run Troubleshooter
  3. Disable Bluetooth mouse Power Management
  4. Update your driver

Fix 1: Reconnect your device

When your mouse stops responding, the first option always reconnect the device. Normally you can reconnect by turn off and turn on the mouse, unplugging and plugging the dongle for the receiver or reboot your computer to reconnect the Bluetooth mouse with your computer.
But if these couldn’t help, you can re-add the Bluetooth mouse from Control Panel to re-enumerate the Bluetooth receiver, then the mouse could be detected.

The following steps will guide you on how to reconnect your device by using a keyboard.

  1. Press the Windows logo key + R together to evoke the Run box.
  2. Type control panel and press the Enter key.
  3. Use the Tab key or the arrow keys to choose the position. When you see the square around Category, press the Enter key.
  4. Use the arrow keys to choose Large icons and press the Enter key.
  5. Choose Devices and Printers and press Enter.
  6. Choose Add a device and press Enter. Your computer will start to detect your Bluetooth mouse.
  7. Choose your Bluetooth mouse and press Enter. Follow the on-screen instructions to finish the process.

Fix 2: Run Troubleshooter

If your mouse works fine on another computer, it should be a system issue. Windows has in-built troubleshooters to diagnose and fix common problems. Try this tool to fix the Bluetooth mouse not working problem.

  1. Press the Windows logo key + I together.
  2. Use the Tab key to choose Update & Security and then press Enter.
  3. Choose Troubleshoot and press Enter.
  4. Select Bluetooth. Activate Run the troubleshooter.
  5. Follow the instructions to finish the process.

Fix 3: Disable Bluetooth mouse Power Management

It’s possible that your computer is managing the power for Bluetooth devices so that the connection is dropped. To solve it, you need to disable your Bluetooth mouse power management.

  1. Press the Windows logo key + X to open the menu. Use the down arrow key to choose Device Manager then press Enter.
  2. Press Tab key to choose Bluetooth. Press the right arrow key to open the folder.
  3. Choose the Bluetooth and press Enter. Go to the Power Management tab. Make sure Allow the computer to turn off this device to save power is unchecked. If it’s not, activate the checkbox (using the tab key) and press the Space bar. Move to OK and save the change.

Fix 4: Update your driver

If there’s something wrong with your Bluetooth adapter driver or mouse driver, you may encounter this Bluetooth mouse not working problem. There are two ways you can get drivers: manually or automatically. 

Manual driver update – You can update your driver manually by going to the manufacturer’s website, and searching for the most recent correct driver for it. Be sure to choose only drivers that are compatible with your variant of  Windows 10. 

Automatic driver update – If you don’t have the time, patience or computer skills to update your drivers manually, you can do it automatically with Driver Easy. Driver Easy will automatically recognize your system and find the correct drivers for your wireless mouse, and your variant of Windows 10, and it will download and install it correctly

In this case, you may not sure which driver you need to update. To save your time and make it easier, it’s recommended to use Driver Easy.

  1. Download and install Driver Easy.
  2. Run Driver Easy and use Tabchoose the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
  3. Click the Update button next to the flagged driver to automatically download the correct version of that driver, then you can manually install it (you can do this with the FREE version). 
    Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system. (This requires the Pro version which comes with full support and a 30-day money back guarantee. You’ll be prompted to upgrade when you click Update All.)   
Note: If you have any problems while using Driver Easy, feel free to contact our support team at support@drivereasy.com
Be sure to attach the URL of this article if needed for more expedient and efficient guidance.

Hope this post could help. If you have any question, please leave comments below, we’ll try our best to help.

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