Fixed: “Your network settings are blocking party chat” Xbox One Error

April Cai, in Common error Tags: Xbox

While trying to start or join a party on Xbox One, sometimes you may see “Your network settings are blocking party chat. [0x89231806]” error. You’re not alone. Many Xbox One users are reporting it. But the good news is you can fix it.

Here are 5 solutions you can try to fix this problem. You may not have to try them all. Just work your way down the list until you find the one that works. 

1. Check the NAT type on your Xbox One

2. Restart the IP Helper service

3. Restart your modem and router

4. Re-connect your Xbox One console

5. Correct your privacy settings and clear persistent storage

Solution 1. Check the NAT type on your Xbox One

If you are unable to host or join a multiplayer game, it’s very likely the NAT(Network Address Translation) type isn’t set properly. You’re able to start or join a party on Xbox One with an open NAT type.

To set it to Open:

1) Press the Xbox button on your Xbox One controller.

2) Click Settings.

3) Click Network.

4) On the open Network settings page, make your NAT Type is set to Open

 If your NAT type is “Moderate” or “Strict”, you will need to continue troubleshooting by trying the next solution.

5) Check if you’re able to start or join a party on your Xbox One.

Solution 2. Restart the IP Helper service 

The running IP Helper service on your computer allows Xbox app to communicate over the network.If something goes wrong with this service, your Xbox app might not work properly. Follow the guide here to restart it and modify its settings:

1) On your keyboard, press Windows logo key  and at the same time to invoke the Run box.

2) Type services.msc and click OK to open the Services window.

3) Click IP Helper, then Restart.

4) Right-click IP Helper, then click Properties.

5) Make sure Startup type is set to Automatic, then click Apply > OK

6) Check if you’re able to start or join a party on your Xbox One.

Solution 3. Restart your modem and router

Restarting your modem or router sometimes resolve the problem. So you can take it a try.

Note: If you don’t have a router, just restart your modem.

1) Press the power buttons on your modem and router to turn them off.

2) When your modem and router turn off, wait for 30 seconds or more.

3) Press the power buttons again to turn your modem and router back on.

4) Check if you’re able to start or join a party on your Xbox One.

Solution 4. Re-connect your Xbox One console

Your Xbox One console stores all the temporay files in its cache. If those files get corrupted, it would cause 0x89231806 error to happen. Clear its cache can resolve the problem.

It could be realized through reconnecting your console:

1) Press and hold the Xbox button on your console until the console shuts off.

2) After it turns off, unplug its power cable.

3) Keep the cable disconnected for 1 min or more.

4) Plug the power cable back. Then press and hold the Xbox button on your console until it turns on.

5) Check if you’re able to start or join a party on your Xbox One.

Solution 5. Correct your privacy settings and clear persistent storage

Your privacy settings on Xbox One app can also intefere the network settings. It may further cause you unable to start or join a party chat. To correct your privacy settings:

1) Press the Xbox button on your Xbox One controller.

2) Click Settings.

3) Click Privacy & Online safety.

4) Click Xbox Live privacy, then View details & customize.

5) You should then see several columns there. Make sure each of them is set to Everybody or Allow.

If you want to get rid of the error, it’s advised to clear persistent storage:

1) Press the Xbox button on your Xbox One controller.

2) Click Settings.

3) Click Disc & Blu-ray, then Blu-ray.

4) Click Persistent storage.

5) Click Clear persistent storage.

6) Check to see if you’re able to start or join a party chat.

Help Us Improve Article