Google Chrome not responding in Windows 10/8/7 [FIXED]

By Enya Zhang  Common Errors  Google Chrome   1 Comment

If Google Chrome has been freezing too much on your Windows 10/8/7 computer lately, don’t worry.

Although it’s quite frustrating, it’s usually not hard to fix at all…

Try these fixes

The screenshots below are from Windows 10, but the fixes work in Windows 8, 8.1 and 7 too.

 You may not have to try all the fixes; just work down the list until you find the one that works for you.

  1. Clear cache and cookies
  2. Turn off Chrome add-ons
  3. Update your drivers
  4. Allow Chrome through Windows Defender Firewall
  5. Update or re-install Chrome

Fix 1: Clear cache and cookies

Cache and cookies are some temporary data that help speed up webpage loading. But too much of them may overload Chrome and cause this Chrome not responding problem. So in order to clear cache and cookies:

  1. Open Chrome.
  2. On the top right, click on the three vertical dots button > More tools > clear browsing data.
  3. In the drop-down menu, click to select the time range for the data cache clearing (Last 7 days in my example). Then click CLEAR DATA.
  4. Run Chrome and hopefully the freezing problem has been sorted.

Fix 2: Turn off Chrome add-ons

Add-ons are extensions to Chrome that allow you to do more things in your browser, or which improve your user experience. For example, the AdBlock add-on blocks ads. Extensions are sometimes added manually and sometimes added by other programs on your computer (hopefully with your permission).

If you have too many add-ons, they can may overload your browser and cause the Google Chrome not responding issue.

  1. Open Chrome.
  2. In the top right, click on the three vertical dots button > More tools > Extensions.
  3. Toggle off all the extensions on your Chrome.
  4. Restartyour computer and check if Internet Explorer now works:
  • If Google Chrome does respond after disabling all your add-ons, it’s likely one of your add-ons was the problem. Now you just need to figure out which one. To do this, enable the first add-on in the list, then see if Google Chrome still works. If it doesn’t, then you’ve found the cause of the problem. If Google Chrome works fine after enabling the first add-on, enable the second and test again. Continue testing each add-on in this way until you find the one that stops Internet Explorer from working. Once you find it, disable it again. If you need it, contact the vendor for support.
  • If disabling your add-ons doesn’t solve your problem, move on to Fix 3.

Fix 3: Update your drivers

A outdated/corrupt network/Wi-Fi adapter driver on your system may also be responsible for the Google Chrome freezing or not responding issue on your computer. So we should make sure to update these drivers to see if this fixes the issue.

There are two ways to update your sound card driver: manually and automatically.

Update your network/Wi-Fi adapter driver manually – You can update your drivers manually by going to the various hardware manufacturers’ websites, and searching for the latest drivers for all your hardware. But if you take this approach, be sure to choose the drivers that are compatible with the exact model number of your hardware, and your version of Windows system.


Update your network/Wi-Fi adapter driver automatically –If you don’t have the time, patience or computer skills to update your drivers manually, you can do it automatically with Driver Easy. It’s a tool that detects, downloads and (if you go Pro) installs any driver updates your computer needs.

  1. Download and install Driver Easy.
  2. Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
  3. You can upgrade to the Pro version and click Update All to automatically download and install the correct version of ALL the drivers that are missing or out of date on your system.
    You can also click Update to do it for free if you like, but it’s partly manual.
  4. Restart your computer and see if Chrome works normally again.

Fix 4: Allow Chrome through Windows Defender Firewall

Sometimes the denied access to the Internet is another culprit for our Chrome locked up problem. To allow Chrome through Windows Defender Firewall:

  1.  On your keyboard, press the Windows logo key  and R at the same time. Then copy & paste control firewall.cpl into the box and click OK.
  2. Click Allow an app or feature through Windows Defender Firewall.
  3. Click Change settings. Then make sure the 4 boxes for Google Chrome are ALL ticked and click OK.
  4. Re-launch your Chrome and see if it works now.

Fix 5: Update or reinstall Chrome

If all else fails, then we might have to update Chrome to see if there’s any bugfix in it that will solve the Chrome not responding issue.

Updating Chrome will not touch any of your browser settings or data, and is considered as a safe option in most cases.

To do so:

  1. Open Chrome.
  2. In the top right, click on the three vertical dots button > help > About Google Chrome.
  3. Google Chrome automatically detects if there’s an update available:
    • If yes, follow the on-screen instruction to finish the update.
    • If no, delete Chrome and re-install it on Windows store or other trustworthy third-party website. (NOTE: This will erase your Chrome browser settings and data)
  4. Check if the Chrome not responding issue has been resolved.

How have the methods above helped you with the troubleshooting? Do you have any ideas or tips to share with us? Drop a comment below and let us know your thoughts. ?

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