How to Factory Reset an HP Laptop

By Wendy Mai  Technical Tips  factory resetHPLaptop   0 Comment

When you have stubborn system issues with your HP laptop, factory resetting it might be a quick and good fix. Or When you’ve bought a new HP laptop and want to recycle the old one, returning it to its “factory settings” is necessary to safely remove any personal data on your old computer’s hard drive. 

This article will show you how to factory reset your HP laptop – on Windows 10 – when your computer can boot normally, or when it cannot.

Pro tip: What to do after factory resetting your HP laptop


Way 1: Factory reset your HP laptop through Windows Settings

If you can log into your HP laptop normally, you can factory reset your laptop through Windows Settings.

1) In the built-in search box of your HP notebook, type “reset this pc” and click on the matching result.

2) On the right pane, click on Get started.

3) Select an option, Keep my files or Remove everything.

3.1) If you want to keep your personal files, apps, and customizations, click Keep my files, then click Next, and then Reset

Your computer re-installs the operating system and restarts. You’re done and you can then go to Pro tip to see what to do next for your computer.

3.2.1) If you want to remove all your personal files, apps, and settings, click Remove everything, and go on with the next steps.

3.2.2) If you only want to remove everything from the drive where Windows is installed, click Only the drive where Windows is installed. Or If you want to recycle your PC and remove all files from it, click All drives.

File removal options

3.2.3) If you only want to delete your files, click Just remove my files. Or if you want to clean the drive, click Remove files and clean the drive.

Do you want to clean your drives, too? message

3.2.4) Click Reset, and wait for the reset process to complete, which will take a while.

Clicking the Reset button

When the factory reset is complete, you can go to Pro tip to check what to do next for your HP laptop.


Way 2: Factory reset your HP laptop through Windows Recovery Environment

If you can’t log into your HP laptop normally, you can factory reset your laptop through Windows Recovery Environment.

1) Make sure your HP laptop is off, all external devices (USB drives, printers, etc) are disconnected to your PC, and any recently added internal hardware is removed.

2) Turn on your HP laptop and immediately press the F11 key repeatedly until the Choose an option screen opens.

3) Click Troubleshoot.

4) Click Reset this PC.

5) Select an option, Keep my files or Remove everything.

5.1) If you want to keep your data, click Keep my files, then click Reset.

Your computer re-installs the operating system and restarts. You’re done and you can then go to Pro tip to see what to do next for your computer.

5.2.1) If you want to remove all your personal files, click Remove everything and go on with the next steps.

5.2.2) If you only want to remove everything from the drive where Windows is installed, click Only the drive where Windows is installed. Or if you want to remove all files from the PC, click All drives.

Remove all files from the drive where Windows is installed or from all drives

5.2.3) If you only want to delete your files, click Just remove my files. Or If you want to clean the drive, click Fully clean the drive.

Just remove my files or fully clean the drive options

5.2.4) Click Reset.

Clicking the Reset button

When the factory reset is finished, you can go to Pro tip to check what to do next for your Windows PC.


Pro tip: What to do after factory resetting your HP laptop

After factory reset, it’s essential that you have the latest correct device drivers for your operating system. There’re two ways to update your device drivers: manually or automatically.

Manually: For each of your devices with outdated drivers, you can go to the manufacturer’s website of the device, find the most recent correct driver for it, and install it on your Windows PC.

You’ll need some computer skills and patience to update your driver this way, because you need to find exactly the right driver online which should be compatible with your Windows OS, then download it and install it step by step.

Automatically: If you don’t have the time, patience or computer skills to update all the drivers manually, you can do it automatically with Driver Easy.

With Driver Easy, you don’t have to search and find what drivers needed in your PC, nor to update drivers step by step. It can effectively help you safeguard your PC from almost all the issues related to drivers.

Furthermore, you can update drivers for your devices automatically with either the FREE or Pro version of Driver Easy. It only takes 2 simple clicks with the Pro version (and you will get full support and a 30-day money back guarantee).

1) Download and install Driver Easy.

2) Run Driver Easy and click Scan Now. Then Driver Easy will scan your computer and detect any problem drivers.

3) Click on the Update button next to the driver you wish to update, to individually download and install the correct driver (you can do that with the FREE version).

Or click Update All to automatically download and install the correct version of all the problem drivers (you can do that with the Pro version, and you will be prompted to upgrade when you click Update All).

4) After updating the driver(s), restart your PC, and your devices should be working smoothly now.


This article has provided 2 practical ways to help you return your HP laptop to factory settings, plus a pro tip concerning a trusted driver updater. If you have any questions or need any help, feel free to comment below and we’ll see what more we can do to help.

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