If your Logitech Wireless Mouse suddenly stops workinge specially if you are using desktop PC without touchpad, it can be very frustrating. But don’t worry. You can fix the problem by following the instructions in this post.
There are five methods to fix the problem. You may not have to try them all. Just work your way down at the top of the list until you find the one that works for you.
Method 1: Remove the unifying receiver and batteries for 5 seconds
Method 2: Check if there is problem with the mouse driver
Method 3: Change USB port
Method 4: Replace the batteries
Method 5: Try using the mouse on a different surface
Method 6: Try the mouse on a different computer
This should be the first thing you try when your Logitech wireless mouse stops working, as this is easy to do and always works. This is to let the device understand the depth of the situation. The removing and then re-inserting the device would only act as a much needed restart to the device.
If there is problem with the mouse driver, the mouse won’t work properly. You can check for the driver status in Device Manager.
If you are not sure how to go to Device Manager, the steps below may help. Since the mouse doesn’t work, use your keyboard instead.
1) Press Win+R (Windows logo key and R key) to invoke the run command.
2) Type devmgmt.msc and press Enter key. Then the Device Manager window will pop up.
3) Press Tab key to go to the device list and use the arrow key to locate category Mice and other pointing devices. Press Alt + right arrow keys together to expand the category (If you want to close the category, press Alt + left arrow keys.). You will see Logitech mouse under this category. If you see there is a yellow mark next to the device, there is problem with the driver.
In this case, use arrow key to locate the Logitech mouse device, then press Shift + F10 keys to open context menu. Select Uninstall, then reboot the system. After reboot finishes, Windows will detect the mouse automatically.
If your mouse occasionally works, you can use Driver Easy to update drivers in your computer.
Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.
You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):
1) Download and install Driver Easy.
2) Run Driver Easy and click Scan Now. Driver Easy will then scan your computer and detect any problem drivers.
3) Click the Update button next to a flagged mouse driver to automatically download and install the correct version of this driver (you can do this with the FREE version). Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).
The problem caused might be due to broken USB port issue. Plug the USB unifying receiver into another USB port to see if the problem resolves.
The wireless mouse relies on AA alkaline batteries for power. Remove the batteries, and then inset them again. If the problem persists, replace the batteries.
Electrical items and metal items may interfere with the signal of the mouse. Keep the mouse and the receiver away from the electrical items such as cordless or cellular telephones or other wireless mouse devices or receivers. Do not put the mouse or the receiver on metal surface or objects, especially long metal rails or cables.
Try the mouse on a different computer. This will help determine if the mouse is dead. If the mouse works on another computer, the device is working properly. If the device does not work on another computer and you have tried all steps in this article, you can consider replacing the mouse.