[Solved] Logitech Wireless Mouse Not Working

If your Logitech wireless mouse is not working or has suddenly stopped responding on Windows, you’re not alone. This issue can have varying causes.

This guide covers 8 practical fixes for Logitech wireless mice, including popular models such as the Logitech G Pro, G305, G520, MX Master, and MX Anywhere.

Before getting started

Before troubleshooting Windows, check the mouse itself:

• Make sure the power switch on the bottom of the mouse is set to ON.
• Remove and reinstall the batteries, making sure they’re inserted in the correct direction.
• Make sure the USB receiver is firmly connected to the PC.
• If your mouse has an LED or battery indicator, check whether it lights up when you turn the mouse on.

If the mouse still doesn’t respond, move on to the fixes below.

8 fixes for Logitech wireless mouse not working

Start with the easiest fixes and work down the list until your mouse works again.

• Method 1: Reconnect the USB receiver and batteries
• Method 2: Uninstall and reinstall the mouse driver
• Method 3: Update the mouse and USB driver
• Method 4: Try a different USB port
• Method 5: Reduce wireless interference
• Method 6: Replace the batteries
• Method 7: Turn off Windows Game Bar
• Method 8: Test the receiver and mouse on another computer

Method 1: Reconnect the USB receiver and batteries

To fix the Logitech wireless mouse stopped working issue, the easiest method is to reconnect the unifying receiver and batteries.

Simply turn off the mouse, unplug the Logitech USB receiver from your computer, and remove the batteries from the mouse. Then wait about 5 seconds. Reinsert the batteries, plug the receiver directly into the PC, and turn the mouse back on.

Windows should detect the receiver and mouse again. Move the mouse and test the left and right buttons. If the cursor doesn’t respond normally, continue to Method 2.

Method 2: Uninstall and reinstall the mouse driver

Windows normally installs a compatible HID mouse driver automatically when you connect a wireless mouse. However, a corrupted or malfunctioning driver can prevent the mouse from working correctly. In this case, you can try reinstalling the mouse driver to fix the issue.

1. On your keyboard, press the Windows key and the X key at the same time, then select Device Manager with the down arrow key.
   
2. On your keyboard, press the Tab key and then the down arrow key to locate the category Mice and other pointing devices. Press the Alt and the right arrow key together to expand the category. You should see your Logitech mouse under this category. It might not appear as a Logitech mouse, but as an HID-compliant mouse, as seen in this screenshot:
   
   🔔 If you’re unsure which HID device is your Logitech mouse, unplug the USB receiver, check which device disappears, and then plug the receiver back in.
3. Once you locate the Logitech mouse, press Shift + F10. Then press the down arrow key to choose Uninstall device and press Enter.
   
4. Press Enter to confirm.
   
5. Restart your computer. Windows should detect the mouse again and install a compatible driver automatically.

Test if your mouse works now. If not, go to the next fix.

Method 3: Update the mouse and USB drivers

An outdated or incompatible driver can sometimes cause problems with USB devices, including wireless mouse receivers. Updating the relevant drivers can improve compatibility and resolve driver-related connection problems.

You can download the latest official mouse driver from Logitech and USB drivers from your computer manufacturer’s website. If you don’t want to identify and update drivers one by one, Driver Easy can do the job automatically.

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.

If the problem continues to occur, go to Method 4.

Method 4: Try a different USB port

A problematic USB port can prevent the wireless receiver from being detected or communicating reliably with the mouse. You can try to connect the unifying receiver via another USB port.

Unplug the Logitech receiver, and plug it into a different USB port. Wait a few seconds for Windows to detect it. Then test the mouse again.

If you’re using a desktop PC, try a USB port directly on the back of the computer rather than a front-panel port or USB hub. If the receiver works in one USB port but not another, the original port may be the source of the problem.

If changing the USB port doesn’t help, continue to Method 5.

Method 5: Reduce wireless interference

Wireless interference can cause a Logitech mouse to lag, disconnect, or stop responding temporarily.

• Keep the mouse and receiver away from other wireless receivers and devices.
• Avoid placing the receiver directly next to other USB 3.0 devices when possible.
• Don’t place the mouse on large metal surfaces.
• If you’re using a desktop PC, try moving the receiver to a USB port with a clearer line of sight to the mouse.
• Disconnect unnecessary wireless peripherals temporarily to see whether the problem disappears.

Use the mouse for several minutes in the new setup to see if the cursor becomes stable. If the problem remains, try Method 6 below.

Method 6: Replace the batteries

A wireless mouse can become unreliable when its batteries are running low. The mouse may still turn on but fail to maintain a stable connection.

Replace the existing batteries with a new pair of compatible batteries.

Also check the battery compartment for:

• Loose battery contacts
• Dirt or corrosion
• A bent or displaced spring
• Incorrect battery orientation

If a battery contact looks loose, don’t force it. Physical damage to the battery compartment may require replacing the mouse.

If this method doesn’t fix the problem, go to Method 7.

Method 7: Turn off Windows Game Bar

If your Logitech mouse works normally in Windows but stops responding only while gaming, background gaming features or software may be involved. Windows includes Xbox Game Bar, which provides gaming-related features and overlays. You can turn this feature off to see if it’s the cause. Here’s how:

1. On your keyboard, press the Windows key and I at the same time to open Settings.
2. Click Gaming.
   
3. Toggle off Game Bar.
   

Method 8: Test the receiver and mouse on another computer

At this point, it’s useful to determine whether the problem is caused by your Windows PC or by the receiver or the mouse itself.

Connect the Logitech receiver to another computer and see if the mouse works normally.

If the mouse works on another computer, the problem is more likely related to your original PC. If the mouse doesn’t work on another computer, the mouse, receiver, or battery compartment may be faulty.

You can also test the receiver on another computer:

1. Open Device Manager on another computer.
2. Expand the category Mice and other pointing devices.
3. If the receiver can be recognized by the computer, you’ll see a new HID-compliant mouse show under the category Mice and other pointing devices.

If the receiver is being detected, the problem may be related to the mouse. If not, the receiver may be defective or incompatible with that mouse. In this case, you’ll need to replace the defective component.

Hopefully the methods above help you resolve the Logitech wireless mouse not working issue. If you have any questions, ideas, or suggestions, feel free to leave a comment below.

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