Many Logitech mouse users are reporting that the scroll wheel of their mouse is not working properly.

The symptoms are varied, some saying the scroll wheel won’t respond to clicking or scrolling, some users reported their mouse would scroll down but not up. The issue could make you feel anxious.

In order to stop you from smashing your mouse, this post is going to help.

Try these fixes:

Make sure your mouse is fully energized then try the fixes.
You don’t have to try them all; just work your way down the list until you find the one that works for you.

  1. Clean the mouse dust
  2. Check if it is an application specific problem
  3. Update your mouse driver
  4. Uninstall conflicting software
  5. Contact your mouse manufacturer

Fix 1: Clean the mouse dust

Dust is one of the most common reasons for mouse problems. Sometimes just clean the dust and your mouse would be fresh as new.

Cut off the power, open your mouse carefully and use an air blower to clean the dust inside the drive. When you opening the mouse, take notice of the components inside. If you see anything loose or out of the place, put them in the right place.

Fix 2: Check if it is an application specific problem

Sometimes it’s not your mouse’s problem, the issue occurs in those programs. So you need to compare the scrolling behaviors in the problem program to those in other programs. If they are different, try changing the mouse settings in the application or reinstalling the program. Then check to see whether it works or not.

Fix 3: Update your mouse driver

Your Logitech mouse scroll wheel may not work because of your wrong mouse driver or the driver is out of date. The fix is to update your mouse driver then check if it fixes your problem.

Usually, there are two ways to update your driver: update drivers through device manager or go to the official website to download the latest version.

But Windows 10 often couldn’t update drivers in-time, search for the correct driver on the internet could take your time. So if you don’t have the time, patience or skills to update the driver manually, you can do it automatically with Driver Easy.

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):

  1. Download and install Driver Easy.
  2. Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
  3. Click the Update button next to the flagged driver to automatically download the correct version of that driver, then you can manually install it (you can do this with the FREE version). 
    Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system. (This requires the Pro version which comes with full support and a 30-day money back guarantee. You’ll be prompted to upgrade when you click Update All.)   
Note: If you have any problems while using Driver Easy, feel free to contact our support team at support@drivereasy.com
Be sure to attach the URL of this article if needed for more expedient and efficient guidance.

Fix 4: Uninstall conflicting software

If you find nothing wrong with your mouse and there’s no problem with the programs, then try to memorize when was the problem appears. If the issue appears after you installing or updating your apps, then you can try to uninstall the program or turn to the previous version.

Fix 5: Contact your mouse manufacturer

If you have tried all the methods above and the problem persists, then there should be some hardware issues in your mouse. You should contact your mouse manufacturer and get your mouse ready for repair or replacement.


Hope this post could help you fix your problem. If you have any suggestions or questions, please let us know.

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