Skype can’t connect

Skype sure is making our lives so much easier. But there are times when you can’t connect to Skype, and you’re seeing the message saying Sorry, we couldn’t connect to Skype, you’re not alone. Many Windows 10 users are reporting this problem as well. But no worries, it’s possible to fix. 

Here are 4 fixes for you to try. You may not have to try them all; just work your way down until you find the one works for you. 

Method 1: Check Skype Heartbeat
Method 2: Upgrade Skype to the latest version
Method 3: Check for Available Windows Update
Method 4: Refresh Network Settings
Method 5: Update Network Card Driver

1. Check Skype Heartbeat

If Skype is suddenly down, most of the case, the problem is not on your side. It could be Skype that is having issues. You can check Skype’s status by: 

1) Open Skype. Click Help, then Heartbeat

2) You’ll see Skype’s system status from the newly opened web page. If something is wrong with Skype, you’ll see the message here. 

3) If you do see message concerning connection problem, all you can do is to wait for Skype technicians to solve it on their end. 

2. Upgrade Skype to the latest version

If you don’t see error message on Skype Heartbeat, then it’s time for you to upgrade your Skype. 

1) Open Skype. Click Help and then Check for updates

2) Click Update Classic Skype or Try the new Skype as per your own needs. 

3) You can also go the the official website of Skype to download the latest version from there. 

3. Check for Available Windows Update

Outdated Windows Patches can be the cause of this problem. You can check for available updates by: 

1) On your keyboard, press the Windows logo keyand I at the same time. Click Update & security

2) Click Check for updates

3) Wait for Windows to search for and download available updates for you. 

4) You may need to restart your PC for the changes to take effect. 

5) See if your Skype is connecting now. 

4. Refresh Network Settings

If you’re overloading your bandwidth by downloading files, you’ll have poor Skype connection. You can close all programs that requires intensive network usage to see if the problem is resolved. Or you can refresh your network settings to get it solved: 

1)  On your keyboard, press Windows key and X at the same time, then click Command Prompt (Admin)

When prompted to give administrator permission, click Yes

2) Type the following commands. Make sure that you have made no typo and then press the Enter key on your keyboard after each command. 

ipconfig /release; 
ipconfig /renew;
netsh winsock reset;
netsh int ip reset;
ipconfig /flushdns;
ipconfig /registerdns;
netsh int tcp set heuristics disabled;
netsh int tcp set global autotuninglevel=disabled;
netsh int tcp set global rss=enabled;
netsh int tcp show global

3) Restart your computer. 

5. Update Network Card Driver

This problem is probably caused by driver issues. The steps above may resolve it, but if they don’t, or you’re not confident playing around with drivers manually, you can do it automatically with Driver Easy

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing. 

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):

1) Download and install Driver Easy. 

2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers. 

3) Click the Update button next to the flagged network card device to automatically download and install the correct version of its driver (you can do this with the FREE version).  

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All). 

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