How to Connect an Xbox One Controller (When It’s Not Syncing)

By Jonny Lin in Common Errors Tags: Xbox

A lot of Xbox One users are wondering how they can connect their Xbox One controller. Many of them want to know this because their controller is not syncing to the console. Their controller just can’t connect and they can’t use it to play games.

You may be very annoyed when you get this issue. Your game console is totally unusable without your controller. And this stops your from playing your games now. That’s horrible!

But don’t worry. The following of this article will show you methods to fix your controller connection. They have helped many Xbox One gamers get rid of the issue and connect their controllers to their consoles. And they may also be able to help you.

  1. Check the status of your controller
  2. Re-sync your controller
  3. Power cycle your console
  4. Update your controller software



Method 1: Check the status of your controller

You should check the basic status of your controller and see if there is any issue that causes the problem.

1) Check the connection status of your controller: Make sure your wireless controller is close enough to the console. Ensure that there is no objects (such as a wireless router or a microwave oven) or USB or wireless devices (such as a headset or a flash drive) that may interfere in the connection.

2) Check the battery status of your controller: Make sure the batteries are not running out of power. If your controller is running low on power, charge or replace the batteries and see if this resolves the problem. 

Method 2: Re-sync your controller

If you are using a wireless controller, you can try re-syncing your Xbox One controller to the console to fix connection issues.

1) Press the connect button on your console. 

* On Xbox One S, the connect button is a small circular button on the front of the console. On other versions of Xbox One, it is on the side around the corner from the disc tray.

2) Press and hold the connect button on the back of the controller till the Xbox button flashes. After a few seconds you can see it switch back to a solid light, which means it is re-synced.

If this method works for you, the connection between your controller and your console will recover.

Method 3: Power cycle your console

Power cycling your console means fully rebooting the console. It can fix some corruption issues in your console as well as your controller connection. To power cycle the console:

1) Press and hold the Xbox button on the console until it completely shuts down. (It can take about 10 seconds.)

2) Press the Xbox button to turn on your console.

3) Check and see if your controller can connect to the console.

Method 4: Update your controller software

The problem may occur if the controller software is wrong or out of date. You can update your controller software to see if it can bring back your controller connection. To do so:

1) Connect your controller to the console with a USB cable.

2) Sign into Xbox Live.

3) Press the Menu button on your controller, and then select Settings.

4) Select Devices & accessories.

5) Select the controller you are using.

6) Select Update.

7) Select Continue.

8) Wait for the console to complete the updating process. After that, test your controller and see if the not syncing problem is fixed.

If none of the methods above can help you fix your problem, it is possible that there are hardware issues in your controller. It is recommended that you contact Microsoft support for further assistance to resolve the problem.