Your keyboard stops working at the login screen? This is very annoying – and quite scary. You’re probably thinking, “I can’t even log in Windows without a keyboard! How am I supposed to fix the keyboard issue?”
But no worries, here’re 3 methods that should be able to fix the problem. You may not have to try them all; just work your way down the list until you find the one that works for you.
Fixes to try:
Fix 1: Rule out the obvious
If you’re using a USB keyboard
This issue is sometimes caused by a poor connection between your PC and keyboard, or, in some cases, it could be a problem with your USB port.
Luckily, to fix this is easy: simply unplug your keyboard and then plug it back in another USB port to see if your keyboard is working. If it’s not, jump to Fix 2 to see how to sign in to your computer without a physical keyboard.
If you’re using a wireless keyboard
If you’re using a wireless keyboard and it’s not working, first, make sure the keyboard batteries are good. You can replace them with brand new ones to see if that fixes your problem.
If the batteries are fine, unplug your keyboard receiver on the back or front of your computer, wait for 3 minutes, then plug the receiver back in.
NOTE: All wireless keyboards have a receiver that is plugged into the computer, and the keyboard connects to that receiver wirelessly. Here is what a receiver looks like:
If this didn’t fix your problem, move on and try Fix 2 below.
Fix 2: Use the On-Screen Keyboard
It would be difficult, if not impossible to fix your keyboard issue without login into your computer first. To sign in to your PC without a physical keyboard, use the On-Screen Keyboard. Follow the instructions below:
1) At the Login screen, click the Ease of Access icon on the bottom left screen. (The screenshot is from Windows 7. If you’re on Windows 8 or 10, you’ll find the icon on the bottom right screen.)
2) Select Type without the keyboard (On-Screen Keyboard) and click OK.
After login, try updating your device driver to fix the keyboard issue.
Fix 3: Update device drivers
Both your USB driver and the keyboard driver can be the culprit behind this issue.
A USB port can just stop working when you upgrade to a new version of Windows. Usually it’s because of a driver problem. And the keyboard driver, if outdated or corrupted, can cause the device to fail.
So it’s essential that you have the latest correct drivers for your devices at all times. There are two ways you can get the right driver for your device:
Manual driver update – You can update your device driver manually by going to the manufacturer’s website for each of your devices, and searching for the most recent correct driver. Be sure to choose only drivers that are compatible with your Windows version.
Automatic driver update – If you don’t have the time, patience or computer skills to update your video and monitor drivers manually, you can, instead, do it automatically with Driver Easy.
Driver Easy will automatically recognize your system and find the correct drivers for your exact device, and your Windows version, and it will download and install them correctly:
1) Download and install Driver Easy.
2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
3) Click the Update button next to the driver you need to automatically download the correct version of that driver, then you can manually install it (you can do this with the FREE version).
Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system. (This requires the Pro version which comes with full support and a 30-day money back guarantee. You’ll be prompted to upgrade when you click Update All.)
4) Restart your PC to see if this resolved the keyboard issue.
Hopefully, one of the methods above helped. Feel free to leave a comment below if you have any questions or suggestions. I would love your thoughts!