If you find the fingerprint reader on your Lenovo laptop doesn’t work any more, don’t panic. It’s often quite easy to fix…

5 Fixes for Lenovo Fingerprint Reader Not Working

Here’re 5 fixes that have helped other users resolve the Lenovo Fingerprint Reader Not Working Windows 10 problem. Just work your way down the list until you find the fix that does the trick.

In case you cannot log into Windows at the moment, you can follow this tutorial to enter Safe Mode With Networking.
  1. Check the fingerprint scanner
  2. Update your fingerprint reader driver
  3. Uninstall Lenovo Finerprint Manager and use the default fingerprint driver
  4. Re-enroll your fingerprints
  5. Restore system files

Fix 1: Check the fingerprint scanner

Before addressing the fingerprint reader not working problem, you might want to check the fingerprint scanner for possible hardware issues. 

  1. Check if there’s any grease or dust on the scanner. If yes, then gently wipe it off with a piece of clean cloth.
  2. Check if there’re any scratches on the sensor. If it’s been badly scratched, then send it to a trustworthy computer repair shop or the computer vendor for repair. If the sensor is in good condition but the fingerprint reader doesn’t work, please move on to Fix 2, below.

Fix 2: Update your fingerprint reader driver

This problem may occur if you are using the wrong fingerprint reader driver or it’s out of date. So you should update your fingerprint reader driver to see if it fixes your problem. If you don’t have the time, patience or skills to update the driver manually, you can do it automatically with Driver Easy.

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing. Driver Easy handles it all.

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks:

  1. Download and install Driver Easy.
  2. Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.

  3. Click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).

    You can also click Update to do it for free if you like, but it’s partly manual.
  4. Restart your computer and see if the fingerprint reader works properly this time. If it works, then great. But if it doesn’t, move on to Fix 3, below.

Fix 3: Uninstall Lenovo Finerprint Manager and use the default fingerprint driver

If Fix 2 doesn’t work for you, then you’d probably have to uninstall the lenovo fingerprint software and the fingerprint driver (so that Windows will install the default generic one for you) to see if it works.

Here’s how: 

1)3) right below are steps to uninstall Lenovo Finerprint Manager.
  1. On your keyboard, press the Windows logo key, then type add or remove programs and click on Add or remove programs.

  2. Locate and click on Lenovo Fingerprint Manager (or, Lenovo Finerprint Manager Pro)and click Uninstall.

  3. Click Uninstall to confirm, then follow the on-screen instructions to finish the uninstall process.

1)4) right below are steps to uninstall the fingerprint driver.
  1. On your keyboard, press the Windows logo key and type devmgmt.msc, then press Enter.

  2. Double-click on Biometric devices and then right-click on your Lenovo fingerprint device and click Uninstall device.

  3. Click Uninstall to confirm.
  4. Restart your computer, then test to see if the fingerprint reader not working problem has been solved.

Fix 4: Re-enroll your fingerprints

  1. On your keyboard, press the Windows logo key and type sign-in, then click on Sign-in options.

  2. Scroll down to Windows Hello, and click Set up under the Fingerprint section.

  3. Follow the on-screen instructions to set up the fingerprint login.
  4. Don’t forget to test if the fingerprint reader works normally this time.

Fix 5: Repair system files

Missing, corrupt, or damaged system files may cause Lenovo fingerprint reader to stop working. To eliminate this issue as a possible cause, you can try the 2 ways below to repair possible system file issues.

  1. Repair & replace corrupt system files with Fortect
  2. Run SFC scan

Repair & replace corrupt system files with Fortect

The Lenovo fingerprint not working issue could be caused by corrupt system files. Fortect is a tool that specializes in Windows repairing and fixing corrupt files automatically.

With Fortect, the preliminary will scan your computer’s operating system for viruses, malware, and missing, damaged, or corrupt files, then it removes all problematic files found and replaces them with new healthy files. It’s like a clean reinstall of your operating system, except that you won’t lose any user data, and all programs, and settings are exactly as they are before the repair.

Here’s how to use Fortect to repair system files on your PC:

1) Download and install Fortect.

2) Fire up Fortect and run a free scan.

3) Once finished, Fortect will generate a detailed report of your computer health, which includes all issues detected.

To fix all the issues automatically, click Start Repair (You’ll need to purchase the full version. It comes with a 60-day Money-Back Guarantee so you can refund anytime if Fortect doesn’t fix your problem).

If you run into any problems while using Fortect, or if it doesn’t work for you, don’t hesitate to contact Fortect support team.

5) Restart your computer for the changes to take effect.

6) Check your computer to see if the issue is fixed.

Run SFC scan

System File Checker (SFC) is a handy feature in Windows that helps scan your system files and repair missing or corrupted system files. To run the SFC scan:

1) On your keyboard, press the Windows logo key and type cmd. Then right-click on Command Prompt and click Run as administrator.


2) Click Yes when prompted to confirm.

3) In the command prompt window, type sfc /scannow and press Enter.

It’ll take some time for the SFC to replace the corrupted system files with new ones if it detects any, so please be patient.

4) Restart your computer for the changes to take effect.

5) Check your computer to see if the problem has been fixed.


How have the fixes above helped you with your troubleshooting? Do you have any experiences or ideas to share with us? Feel free to leave us a comment below and let us know your thoughts. 

Featured image by Olena Sergienko on Unsplash

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