Run into Netflix lagging issue? Don’t worry… Although it’s incredibly frustrating, you’re definitely not the only person to experience this problem. Thousands of Netflix users have recently reported the very same issue. More importantly, you should be able to fix it pretty easily…
Fixes to try
Here’s a list of fixes that have resolved this problem for other Netflix users. You don’t have to try them all. Just work your way through the list until you find the one that does the trick for you.
Netflix lagging issue is most probably triggered by your network condition. Before resolving Netflix lagging issue, check your connection speed first. To check your connection speed, follow the steps below:
Start from theNetflix home screen.
Navigate up and select Settings or the gear icon.
Select Check your Network to check your connection speed.
If you don’t see the gear button, it suggests that your device doesn’t support this feature. You can click here to test your connection speed.
If you want to watch TV shows or movies in HD quality, the download speed recommendation is 5.0 Megabits per second; if you want to watch them in Ultra HD quality, the download speed recommendation is 25 Megabits per second.
If your connection speed is slower than you expected, try the next fix, below.
Fix 2: Reboot your network
By rebooting your network, your Internet connection speed may be back to normal. Here is how to do it:
Unplug your modem (and your wireless router, if it’s a separate device) from power for 60 seconds.
Plug in your network devices again and wait until the indicator lights are back to its normal state.
Try watching a TV show or movie on Netflix.
Play a video on Netflix to see if it lags or not. If it lags again, try the next fix, below.
Fix 3: Disable your VPN
If you’re connecting with a VPN or proxy when you watch videos on Netflix, sometimes it would slow down the connection speed to Netflix server, so Netflix lagging issue may occur. Try disabling it to see if this issue reappears. If the video on Netflix still lags, try the next fix, below.
Fix 4: Avoid wireless interference
If Netflix lagging issue occurs when you’re watching TV shows or movies on Netflix through wireless connection (Wi-Fi), this issue is probably caused by wireless interference. Follow the instructions below to avoid wireless interference and improve your Wi-Fi signal:
Move your router to a new location. If your router is in the center of your home, you’ll get a better Wi-Fi signal.
Move wireless devices such as cordless phones or microwave ovens away from your router; or turn off those devices.
Try watching a TV show or movie on Netflix.
Play a video on Netflix to see if it lags or not. If it lags again, don’t worry, try the next fix.
Fix 5: Close bandwidth hogging applications
If you’re running other applications like OneDrive, Dropbox and iCloud that require Internet connection to download and upload files, or if your family members are watching TV shows on other devices at the same time, Netflix lagging issue may occur.
To resolve this issue, you need to close those bandwidth hogging applications. Here is how to do it:
On your keyboard, press Ctrl, Shift and Esc at the same time to open the Task Manager.
Right-click the bandwidth hogging applications and then select End task.
Try playing a TV show or movie on Netflix.
If it still lags, try Changing DNS server in your PC.
Fix 6: Change the DNS server in your PC
We humans access the information online through domain names. The web browsers, however, access Internet resources by IP (Internet Protocol) addresses.
DNS (Domain Name System) is the tool that translate the domain names to IP addresses so that your browser can load Internet resources.
Google Public DNS provides you with a speed boost and an increased security. Try changing the DNS server in your PC to the Google Public DNS addresses to see if Netflix lagging issue can be resolved. Here is how to do it:
On your keyboard, press the Windows logo key and R at the same time to open the Run dialog. Then type control and press Enter to open the Control Panel.
View the Control Panel by Category. Click View network status and tasks.
In the pop-up window, click Change adapter settings.
Right-click your current network and then select Properties.
Double-click Internet Protocol Version 4(TCP/IPv4) to view its properties.
Select Obtain an IP address automatically and Use the following DNS server addresses. For the Preferred DNS server, enter the Google Public DNS address: 220.127.116.11; for the Alternative DNS server, enter the Google Public DNS address: 18.104.22.168. Then click Ok to save the changes.
Restart your PC and try playing a TV show or movie on Netflix.
If it lags again, try updating your drivers.
Fix 7: Update your drivers
If the network driver on your PC is missing or outdated, or if the graphics driver or the sound card driver went wrong, you may also run into Netflix lagging issue. So, try updating your drivers. By doing that, you can avoid many unexpected issues.
There are two ways to update drivers:manuallyandautomatically.
Manually update your drivers– You can manually update the drivers on your PC manually by going to the manufacturer’s website, and searching for the latest driver for your devices. Be sure to choose the driver that’s compatible with your device model and your version of Windows.
Update your drivers automatically – If you don’t have the time, patience or computer skills to update your drivers manually, you can, instead, do it automatically with Driver Easy. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing. Driver Easy handles it all.
Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
Click Update next to your devices to automatically download the correct version of its driver, then you can install it manually. Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (This requires the Pro version – you’ll be prompted to upgrade when you click Update All. You get full support and a 30-day money back guarantee).
Justin, a Microsoft 365 Certified: Modern Desktop Administrator Associate, is a technical writer and a tech enthusiast. He loves exploring new technologies and writing technical how-to tips to help people fix their computer / driver issues.
In his spare time, he enjoys reading books and listening to music.