[Solved] Bluetooth Keyboard Stop Working in Windows 10

By Camilla Mo in Technical Tips
After you perform a Windows 10 update or upgrade system to Windows 10, if your bluetooth keyboard stops working, the most probably reason is faulty drivers. Of course there may be some other reasons. In this post, you will learn how to solve this problem.

Update Drivers

Windows update or upgrade may cause driver problems. You can go to Device Manager and check for the driver status. If there is problem with the drivers, you can see a yellow mark next to the device as follow screenshot shows.

If you are not sure how to go to Device Manager, follow steps below:

1. Tap the File Explorer icon on taskbar.

2. Righ-click on This PC and choose Manage in the context menu. Then Computer Management window will open. 

3. In Computer Management window, click Device Manager in the left pane. In the right pane, you will the device list.  

The keyboard problem most probably is caused by bluetooth drivers or usb drivers. If you see a yellow mark next to the bluetooth device or usb device, go to your PC manufacturer’s website to download the latest drivers. Updating drivers should resolve the problem. Before you get started to download drivers, ensure that you know the PC model name and specific operating system that you are using (Windows 10 32-bit or Windows 10 64-bit)

If you have problem updating drivers manually, you can use Driver Easy to help you. You can use Driver Easy to scan your computer to detect all problem drivers in your computer. After that, you will be given a list of new drivers. Then you can download the driver that you wish to update. If the keyboard problem is caused by faulty drivers, Driver Easy will help fix it quickly. Moreover, if you upgrade to Professional version, you can enjoy free technical support guarantee. We would provide you with further assistance regarding this.

If updating drivers doesn’t work for you, try below methods. 

Method 1: Try on a different USB port 

Plug the bluetooth transceiver to another USB port and see if it works.

Method 2: Verify power levels

Insufficient power may cause bluetooth keyboard fail to work. If there are other USB devices being used, disconnect them and see if the keyboard works.

Method 3: Enable Bluetooth Services 

Follow these steps:

1. Go to Device Manager.
2. Right-click on the keyboard device and choose Properties in the context menu. 
3. In Properties dialog box, click the Services tab. Make sure the checkbox next to “Drivers for keyboard, mice, etc” is checked. 

Method 4: Change power setting

Follow these steps:

1. Go to Device Manager.
2. Right-click on the keyboard device and choose Properties in the context menu. 
3. In Properties dialog box, click the Power Management tab.
4. Right-click on your keyboard and choose Properties in the context menu.
5. Turn off the Allow the computer to turn off this device to save power option, and click OK button.

If you are using Windows 10 and your bluetooth keyboard doesn’t work at all, try solutions in this post and the problem should resolve. 

  • Liam Yang
  • Calvin Chan

    the keyboard connects and pairs fine with the code… and then it doesn’t work even though its connected. the buttons don’t do anything. this is a Microsoft Bluetooth universal keyboard mind you paired to a Microsoft surface pro 4. both hardware is from Microsoft.

  • Frank Jones

    My bluetooth keyboard will stop responding, but act like it’s still connected to the PC, reporting no errors. I have to remove the device and add it again to fix the issue, and there is no real fix to the issue. Microsoft refuses to fix problems, and only creates more with each “update”.

  • Martin

    just wasted 45 minutes, wtf. With a Mac you just plug it in.

  • Bob

    So, under the bluetooth keyboard properties, the power management tab does not appear. I’ve gone through the device manager and through bluetooth settings. And yes, I clicked on the shield to change settings. Any work around?