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If your webpage went all red with white text saying Google Chrome Critical ERROR when you browsing on Google Chrome, don’t trust it! It’s a scam! And Google Chrome is not the only affected browser. Users have reported they’ve seen similar tech support scam popups on Yahoo and MSN homepage.

If you close the webpage straight away without clicking any links, unfortunately, you’ve done the WRONG thing! But don’t worry, read this post and you’ll know how to get rid of it.

End the process

Yes, clicking the “X” button to close the page is the first reaction for most people. But the page like this scam uses our reaction to get permission to infect our devices. So they could let the page pop up again.
The best advice for you is not to click any part of the popup including the X button. You need to exit the process. Here’s how:

  1. Press Ctrl+Shift+Esc together on your keyboard to evoke the Task Manager.
  2. Choose Google Chrome and click End task.
Note: When you reboot Google Chrome, don’t restor pages. If your Chrome would jump to the previous page automatically, you need to click on Home Button or a bookmark to prevent Chrome reopenning the infected site.

Try these fixes:

Some users may encounter the scam page for a couple of months. Trying different ways to get rid of it but doesn’t help. Then you may try these fixes. You don’t have to try them all; just work your way down the list until you find the one that works for you.

  1. Get an ad-block extension
  2. Run a virus scan
  3. Uninstall suspicious add-ons
  4. Clear Google Chrome cache
  5. Reset Google Chrome to default settings

Fix 1: Get an ad-block extension

Because this scam is a fraud page, technically it won’t do severe harm to your computer. The working mechanism of this scam is like an ad. Screening fraudulent users to defraud money. So an ad-block extension can help.

Fix 2: Run a virus scan

Do a clean virus scan is important after you met the scam. In case your computer gets infected by it, it’s no harm to do so. You can use the antivirus software on your computer or run Windows Defender. Just make sure the software has updated to the latest version.
If you would like to try another antivirus software, here we recommend CCleaner. It’s a powerful but easy to use software that protects your computer from viruses and criminal ads. CCleaner can easily remove temporary files, program caches, cookies, logs, etc. 

Fix 3: Uninstall suspicious add-ons

If the scam appears after you install one or several add-ons, you may need to double-check these extensions.
Extensions are small software programs that customize the browsing experience. They can let users set up Chrome functions according to the individual’s needs and preferences. However, some installed extensions could be the reason for the Google Chrome Critical ERROR scam.

Therefore, to remove or disable the problematic extension can solve this issue.

  1. Double click the Google Chrome shortcut.
  2. Type “chrome://extensions” in the Chrome address bar and press Enter.
  3. Click every blue button to disable any extension listed in the panel.
  4. Relaunch Chrome to take effect.

Fix 4: Clear Google Chrome cache

When the Google Chrome Critical ERROR was loaded by Chrome it created a small cache file. Although it would be detected by antivirus software, it’s recommended to clear your cache to prevent it appears again.

  1. Double click the Google Chrome shortcut. 
  2. Hit the three dots button in the upper right corner, then click History > History.
  3. In the open window, click Clear browsing data.
  4. Click Clear data.
  5. Relaunch Chrome to take effect.

Fix 5: Reset Google Chrome to default settings

If you don’t remember which extension or change you’ve made before you met the scam, you can simply reset Google Chrome to default settings. This function won’t affect your saved bookmarks or passwords. It will make Chrome back to default configurations and remove all the settings that might cause this unresponsive error.

  1. Double click the Google Chrome shortcut.
  2. Hit the three dots button in the upper right corner, then click Settings.
  3. Scroll down to the bottom and click Advanced.
  4. Scroll down to the bottom and click Restore settings to their original defaults.
  5. Click Reset settings to reset Google Chrome.
  6. Relaunch Chrome to take effect.

TIPS: Avoid Google Chrome Critical Error

Be careful of spam emails.

Spam emails may carry the form of download links or a file attachment.

Don’t download sources from an unreliable website.

An unreliable site is not a good option to download sources, they may carry viruses.

Pay attention to online ads and fake web offers.

Those online ads are easily infected by these scams or viruses, you may infect the by clicking on these sites.

We hope you find the above information helpful. And if you have any ideas, suggestions, or questions, feel free to leave a comment below. 

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