[Solved] IPv6 “No Internet access”

By April Cai in Network issues Tags: networkWindows


Many users complained that, when they try to access the Internet, it failed or the net speed was quite slow. And in the wireless network connection status, it showed the error: IPv6 No Internet access or IPv6 No network access. It really annoys users so much as they cannot surf on the Internet normally. Luckily, we’ve got the answer for you. When you’re facing such error, no worry any more. Go on with the following easy solutions to get your error fixed at once. 

1. Reset your IPv6

2. Disable the IP Helper service

3. Update your Ethernet driver


Solution 1. Reset your IPv6 

Type cmd in the search box from Start menu.
Then right-click on cmd(Command Prompt) from the top result and choose Run as administrator.

Click Yes when prompted by User Account Control.

Type the following commands in the open window and hit Enter after each to run them.

netsh winsock reset catalog

netsh int ipv6 reset reset.log

After running the commands, restart your computer as the instructions.


Solution 2. Disable the IP Helper service

Press Windows key + R key at the same time to open Run box.

Type services.msc in the box and hit Enter to open Services window.

Scroll down on Services window to find and right-click on IP Helper service.
Click Properties.

Set its Startup type to be Disabled from the drop-down list.
Then click OK to save the setting.

Now back on Services window, right-click on IP Helper service again. This time choose Stop.

Close Services window and see if the error has been solved.


Solution 3. Update your Ethernet driver

As users reported, updating the Ethernet driver fix the error for them. Thus if unluckily neither Solution 1 nor Solution 2 helps you, make sure to update your Ethernet driver.

To update your Ethernet driver, you can download the latest driver from your network card manufacturer’s website, like Realtek, Intel, etc. It needs you find and download the driver all by yourself. If you are not a computer savvy, you can choose other ways listed below.

Way 1. Update your Ethernet driver via Device Manager

Press Windows key + R key together to open Run box.
Then type devmgmt.msc in the box and click OK to open Device Manager.

Expand Network adapters dialog.
Then right-click on your network card device and choose Update Driver Software…

Click Search automatically for updated driver software.


Now the Windows will look for the update for your network card. Just go on with the on-screen instructions to complete the update if it find one.

If you receive the message The best driver software for you device is already installed, you’d better try other ways. For some reasons, Microsoft doesn’t always find the update and in case you miss the update for your device, thus we have another option for you — Way 2.

Way 2. Update your Ethernet driver via Driver Easy automatically (recommended)

Driver Easy  is an extremely helpful and 100% safe driver tool.  You can update all your missing and outdated drivers automatically with just one-click with its Pro version. It comes with a no-questions-asked 30-day money-back guarantee and professional tech support 24/7. Or your can try its Free version, and update your drivers one by one. 

Besides, keep all your device drivers can make your PC run stable and quickly, and also it can keep your PC safe and away from much error, like common blue screen death error. Driver Easy is exactly designed for you to keep all your drivers up-to-date with just one click. Moreover, you can set a schedule on it to help you scan out all the drivers problem. Such a charming tool. How tempted! Try now!


That’s it.

Hope it help you surf on the Internet normally now!