[Solved] issue: “Failed to create Conexant Audio Factory, The SmartAudio will now exit”

By Camilla Mo in Driver ErrorTechnical Tips

Every time when you start your computer, if you get error message saying “Failed to create Conexant Audio Factory, The SmartAudio will now exit”, you can find the solutions here how to fix this issue.



The error message may also appear like this: A Conexant audio device could not be found. The application will now exit. 

This issue would occur if service “CxUtilSvc” is not running when you start Windows. “CxUtilSvc” is short for “Conexant Utility Service”. It is developed by Conexant Systems, Inc, the manufacturer of Conexant sound card. So if this service isn’t started, you would meet the issue. You can check and see if the service starts. Start it if necessary then the problem issue should resolve.


Following steps are for your reference how to start service “CxUtilSvc”.


1. Press Win+R (Windows key and R key) at the same time. A Run dialog will appear.

2. Type services.msc in the run box. Click on OK button. Then Services window will open.




3. In Services window, check the list for “CxUtilSvc” and double click on it. The Properties window will open.

4. In Properties window, click on the Start button if the service is stopped.

Change the Startup Type value to Automatic.




5. Click on Apply and OK button.

6. Restart your computer.


The error would also occur due to driver issues. The audio driver you have installed may be corrupted or incompatible with your operating system. To resolve the problem, you can try uninstalling the Conexant audio driver and installing it again.


You can follow steps below to uninstall the Conexant driver.


1. Press Win+R (Windows key and R key) at the same time. A Run dialog will appear.

2. Type devmgmt.msc in the run box. Click on OK button. Then Device Manager window will open.




3. Expand category Sound, video and game controllers. Under this category, you will find Conexant High Definition SmartAudio Drivers. Right-click on it and then select Uninstall.




4.  In the Uninstall window, check the box next to Delete the driver software for this device. Then click on OK button.




5. After uninstalling the driver, restart the computer. Usually, the windows will load the audio driver automatically after it reboots.  Then update the driver to the latest version.


How to find and download the latest driver


For many devices, you can go to the device manufacturer or the computer manufacturer’s website to find and download driver. But Conexant doesn’t develop drivers themselves, to find the Conexant driver, you need to go to your PC manufacturer’s website. In their official website, usually, you can find the driver from Support or Download section.  To find the right driver, you need to know your PC model (eg. Dell N311Z) and your specific operating system (Windows 7 64-bit).


If you have problem downloading the driver manually, or you don’t want to spend much time on fix this driver issue, you can use Driver Easy to help you. What you need to do is just downloading and installing Driver Easy. Then use it to scan your computer to detect the problem drivers and download drivers with newer version. You can not only use it to fix the Conexant driver issues but also other driver issues.


I hope the solutions here will help you resolve this issue.