THX Spatial Audio is a software suite that is engineered to level up your gaming audio with more authentic and detailed soundscapes, and better control of your gaming sound. However, some users reported that it is not working. For some, there’s no sound. For others, they can’t hear any difference or the sound is just crackling/ buzzing. Whatever the problems you’re having, you may hopefully be able to solve them by trying the solutions in this post.

Try these fixes

You may not need to try them all; simply work your way down the list until you find the one that works.

  1. Download and install all Windows updates
  2. Run the audio troubleshooter
  3. Make sure you set THX Spatial Audio as your device
  4. Update your audio drivers
  5. Perform a system restore

1. Download and install all Windows updates

Before diving into any advanced tweaks, ensure you restart both the Synapse software and the THX Spatial Audio app. Then you would need to install the latest Windows updates. They usually come with bug fixes, and bring new features.

  1. In the Search box, type in check for updates. Click Check for updates from results.

    how to download and install Windows updates
  2. Click on the Check for updates tab. If there are any updates available, it’ll automatically start to download and install it. Simply wait for it to complete and you should be asked to restart your computer.

Upon reboot, play supported contents to check if it works. If your THX Spatial Audio is still not working, move on to the next fix.

2. Run the audio troubleshooter

Whenever you’re faced with no sound or other audio-related issues, you can use a Windows troubleshooter. It helps you detect problems and attempts to resolve minor issues on Windows computers. To run the audio troubleshooter, follow the instructions below.

  1. On your keyboard, press the Windows logo + I keys simultaneously to open Settings.
  2. Click Update & Security.
  3. Select Troubleshoot from the left pane. Then highlight the Playing Audio troubleshooter and click Run the troubleshooter.

    If there are no troubleshooters showing up here, click Additional troubleshooters.



If Windows fails to troubleshoot your issues, try the next fix below.

3. Make sure you set THX Spatial Audio as your device

If you can’t hear any difference after installing the THX Spatial Audio app, it may be possible that you haven’t set it as your playback device. In this case, follow the steps below for configurations.

  1. Launch your THX Spatial Audio app.
  2. In the AUDIO tab, turn on SPATIAL AUDIO. Click Open Windows Sound Properties.
    In the Sound window that opens, right-click Speakers THX Spatial Ready and select Set as Default Device.

  3. Then in the APPLICATION MIXER section, select Spatial Audio as the output.

After you’ve done these, you should be able to enjoy the THX Spatial feature on your audio device.

4. Update your audio drivers

For most Windows audio-related issues, your corrupt or outdated audio driver is the chief culprit. Using outdated drivers may lead to incompatibility issues, causing your THX Spatial Audio to malfunction. Therefore, you need to update each of your audio driver in order to get THX Spatial Audio to work.

To update your audio drivers, you can either do it manually via the Device Manager or directly go to the sound card manufacturer’s websites to download and install the latest drivers. If you’re using any Razer devices, you would also need to update all of your headset’s drivers. Obviously, this is pretty time-consuming.

If you don’t have the time or patience to update drivers on your own, you can use Driver Easy to do the busy work for you. It’s a useful tool that automatically recognizes your system and finds the correct drivers for it.

  1. Download and install Driver Easy.
  2. Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any devices with outdated drivers.



    Before you let Driver Easy update your drivers, you can back up your drivers.
  3. Click Tools.

  4. Under the Driver Backup section, select the drivers you want to back up, then click Start Backup. The drivers you selected will be backed up to the following path by default:
    C:\Users[your username]\Documents\DriverEasy\MyDrivers
    If you’d like to back up drivers to a different path, just click the Change button to modify the backup path.

  5. You’ll be prompted for permission. Click Continue. Then click Yes.

  6. Then wait for the backup process to complete. Once the backup is complete, the backup folder will pop up, and you’ll find the .zip file of the driver backups.
  7. Now you can update your drivers with Driver Easy.

    Click Update All. Driver Easy will then download and update all your outdated and missing device drivers, giving you the latest version of each, direct from the device manufacturer.

    This requires the Pro version which comes with full support and a 30-day money-back guarantee. You’ll be prompted to upgrade when you click Update All. If you don’t want to upgrade to the Pro version, you can also update your drivers with the FREE version. All you need to do is to download them one at a time and manually install them.

The Pro version of Driver Easy comes with full technical support. If you need assistance, please contact Driver Easy’s support team at support@drivereasy.com

When the update completes, restart your computer. Then play supported content to check for changes.

If your problem persists and you want to roll back your drivers, you can also do it easily with Driver Easy.

You can only restore your drivers when you’ve backed up your drivers.
  1. Run Driver Easy and click Tools.

  2. Click Driver Restore, then click Browse….

  3. In the pop-up window, choose a driver backup you’re going to restore from, then click Open.

  4. In Driver Easy, select a driver you’re going to restore, then click Continue.

  5. Click OK after Driver Easy restored the driver.

5. Perform a system restore

After everything else, you can restore your system to a point from before THX Spatial Audio was acting up. It’s possible that the issue you’re having was facilitated by a change that your system has gone through recently which you cannot pinpoint.

System Restore is a Windows feature that can help fix certain types of computer problems. Therefore, when things go awry, you can perform a system restore. Here’s how you can do this.

  1. In the search box, type restore. Then click Create a restore point from the results.

  2. Under the Protection Settings section, select your System driver and click on the Configure… button if the protection is not turned on.

  3. Tick Turn on system protection. Then click OK.

  4. Now select your System drive and click Create….

  5. Type a description for your restore point that you can recognize. Then click Create.

  6. When it successfully created the restore point, click Close.

However, if none of the solutions listed above gives you any luck, you would need to uninstall and reinstall THX Spatial Audio or contact the support team.


Hope you find this post helpful! If you have any ideas or questions, do not hesitate to leave us a comment below.

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