[Solved] WD My Passport Ultra not detected

April Cai, in Common error

It’s popular to use WD(Western Digital) products for storing the huge amount of your files such as music, videos, photos,etc. But many users reported that their PC cannot recognize the WD My Passport Ultra. It’s such an annoying problem. Luckily, we’ve got the answer for you. Here in this post, we will be showing you the tried-and-true solutions for you resolve WD My Passport Ultra not detected error. Taking your time going on with our steps.

Solution 1. Try a different USB cable

Solution 2.  Change your WD drive letter and path

Solution 3. Update your WD device driver

Solution 4. Reinstall your USB controllers

Solution 1. Try a different USB cable

One quick fix to solve WD My Passport Ultra not detected error is to try another USB cable to connect your WD drive with computer. Sometime the USB cable cannot work with every computer, thus make sure to try a new one to see if it works.

Solution 2.  Change your WD drive letter and path

1)
Press Windows key + R key together to open a Run box.
Then type diskmgmt.msc in the box to open Disk Management.

2)
Right-click on your WD drive and choose Change Drive Letter and Paths…

3)
On the pop-up window, click Add icon and choose the drive letter beside Assign the following driver letter.
Then click OK to save the setting.

Note: If your WD driver is already assigned a letter, then click Change icon and choose another letter for it.

4)
Restart your computer to see if the error still exists.

Solution 3. Update your WD device driver

If your WD device driver is missing or corrupted, your device cannot connect to the computer then. Thus make sure to update its driver to solve the issue.

1)
Press Windows key + R key to open a Run box.
Then type devmgmt.msc in the box and hit Enter to open Device Manager.

2)
Then find and expand 
Disk Drives, Portable Devices, Universal Serial Bus Controllers or Other devices dialog to see if your device is shown as Unknown device.

Right-click on Unknown device and choose Properties.

3)
Choose to view on Details pane and set the Property to be Hardware Ids from the drop-down menu.
Then right-click on the topest Value and click Copy.

4)
Paste what you copy in your search engine to search the correct driver. 
Find and download the correct driver to install it on your PC.

Notice: Make sure not to download the incorrect drivers as they may cause computer error.

Having troubles finding the correct driver? 

Let Driver Easy help you then.

If you are not a tech-savvy, it’s highly recommended that using a driver tool to help you. Driver Easy is a truly helpful and safe driver tool. It can help you scan out all the corrupted or missing drivers and find the correct ones in less than 1 min! You can try its Free version to install the new driver one by one.  Or enjoy the much higher efficiency with its Pro version to update all your drivers in just one-go:

Solution 4. Reinstall your USB controllers

1)
Press Windows key + R key to open a Run box.
Then type devmgmt.msc in the box and hit Enter to open Device Manager.

2)
Find and expand Universal Serial Bus controllers dialog.
Then right-click on your USB controllers one by one to choose Uninstall device.

4)
Restart your computer and Microsoft will reinstall the USB controllers software for you automatically. 

That’s all there is to it.

Any questions please feel free to leave comment below to let us know, thanks.

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