Windows Store cache may be damaged [SOLVED]

By Enya Zhang in Technical Tips Tags: Windows 10

Your Windows Store has been acting up recently. It opens blank, freezes, or won’t download/update apps at all. Even the used-to-be-working-fine apps refuse to open or keep crashing. Then the Troubleshooter throws the Windows Store cache may be damaged error. Looks like there’s lots of work to do, but don’t despair just yet. In this article, we’ll offer you 3 quick and easy fixes to help you solve this nasty problem.

 

Try these fixes

You might not have to try all these fixes. Just work down the list until the problem is fixed. And before you try these fixes, please make sure your computer’s date, time and time zone are set correctly.

Fix 1: Reset the Windows Store cache

Fix 2: Create a new Windows Store cache folder

Fix 3: Reinstall Microsoft store

Fix 1: Reset the Windows Store cache

As the error message suggests, the problem often happens when the Windows Store cache is damaged. By resetting the Windows Store cache, we can clear the cache of the apps and hopefully solve the problem. 

1) On your keyboard, press the Windows logo key  and R at the same time. Then copy & paste wsreset.exe into the box and click OK.

The reset might take a few seconds. When it finishes, it’ll close automatically and the Windows store will pop open. 

2) Restart your computer and check if the problem has been resolved.

 

Fix 2: Create a new Windows Store cache folder 

Sometimes the error occurs just because your Windows Store is unable to read the error-ridden cache folder. If that’s true, we’ll need to create a new Windows Store cache folder.

1) On your keyboard, press the Windows logo key and type users. Then click Users.

2) Copy & paste windowsstore into the search box and double-click on Microsoft.WindowsStore_8wekyb3d8bbwe.

3) Double-click on LocalState, see if there’s a folder named cache in it:

  • If yes, rename the folder cache.old. Create a new folder and name it cache. Close the window.
  • If no, create a new folder and name it cache. Close the window.

4) Restart your computer and run the Windows apps troubleshooter again. This time, it’ll not only report the issue and probably solve it too.

 

Fix 3: Reinstall Microsoft Store

If the problem still persists, then you might have to reinstall Windows Store to give it a clean slate.

The reinstall will erase the sign-in details of your Windows Store account (i.e. your Microsoft account). In order to re-login, make sure you remember them, or you’ll need a new account (click here to create).

1) On your keyboard, press the Windows logo key and type apps. Then click Apps & features.

2) Copy & paste Microsoft store into the box. Then click Microsoft store -> Advanced options.

3) Click Reset, and you’ll receive a confirmation button. Click Reset and close the window.

4) Restart your computer and check if the problem has been sorted out.

That’s it! Hope this article serves its purpose and everything goes off without a hitch. Feel free to comment below if you have any further questions. 🙂