Windows Store cache may be damaged [SOLVED]

By Enya Zhang  Common Errors  Windows 10   0 Comment

Your Windows Store has been acting up recently.

It opens blank, freezes, or won’t download/update apps at all. Even the used-to-be-working-fine apps refuse to open or keep crashing. Then the Troubleshooter throws the Windows Store cache may be damaged error.

Looks like there’s lots of work to do, but don’t despair just yet. In this article, we’ll offer you 3 quick and easy fixes to help you solve this nasty problem.

Try these fixes

You might not have to try all these fixes. Just work down the list until the problem is fixed. And before you try these fixes, please make sure your computer’s date, time and time zone are set correctly.

  1. Reset the Windows Store cache
  2. Create a new Windows Store cache folder
  3. Reinstall Microsoft store
  4. Bonus tip: Update your device drivers

Fix 1: Reset the Windows Store cache

As the error message suggests, the problem often happens when the Windows Store cache is damaged. By resetting the Windows Store cache, we can clear the cache of the apps and hopefully solve the problem. 

1) On your keyboard, press the Windows logo key  and R at the same time. Then copy & paste wsreset.exe into the box and click OK.

The reset might take a few seconds. When it finishes, it’ll close automatically and the Windows store will pop open. 

2) Restart your computer and check if the problem has been resolved.

Fix 2: Create a new Windows Store cache folder 

Sometimes the error occurs just because your Windows Store is unable to read the error-ridden cache folder. If that’s true, we’ll need to create a new Windows Store cache folder.

1) On your keyboard, press the Windows logo key and type users. Then click Users.

2) Copy & paste windowsstore into the search box and double-click on Microsoft.WindowsStore_8wekyb3d8bbwe.

3) Double-click on LocalState, see if there’s a folder named cache in it:

  • If yes, rename the folder cache.old. Create a new folder and name it cache. Close the window.
  • If no, create a new folder and name it cache. Close the window.

4) Restart your computer and run the Windows apps troubleshooter again. This time, it’ll not only report the issue and probably solve it too.

Fix 3: Reinstall Microsoft Store

If the problem still persists, then you might have to reinstall Windows Store to give it a clean slate.

The reinstall will erase the sign-in details of your Windows Store account (i.e. your Microsoft account). In order to re-login, make sure you remember them, or you’ll need a new account (click here to create).

1) On your keyboard, press the Windows logo key and type apps. Then click Apps & features.

2) Copy & paste Microsoft store into the box. Then click Microsoft store -> Advanced options.

3) Click Reset, and you’ll receive a confirmation button. Click Reset and close the window.

4) Restart your computer and check if the problem has been sorted out.

Bonus tip: Update your device drivers

If the problem still lingers on after trying all the fixes above, then chances are high that you have corrupted/mismatched/outdated drivers on your computer.

Problem drivers may not pose too much of a problem in the early stages, but if mishandled, they might cause much more serious problems. So it’s highly recommended you update your device drivers to keep your computer in tiptop condition.

There’re two ways you can update your device drivers — manually or automatically:

Update your drivers manually – You can update your device drivers manually by going to the manufacturer’s website, and searching for the most recent correct driver for the exact device. Be sure to choose only drivers that are compatible with your variant of Windows system versions.


Update your drivers automatically  – If you don’t have the time, patience or computer skills to update your drivers manually, you can, instead, do it automatically with Driver Easy You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):

1) Download and install Driver Easy.

2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.  

3) You can upgrade to the Pro version and click Update All to automatically download and install the correct version of ALL the drivers that are missing or out of date on your system.

You can also click Update to do it for free if you like, but it’s partly manual.

4) Restart your computer and hope your Windows store works properly now.

That’s it! Hope this article serves its purpose and everything goes off without a hitch. Feel free to comment below if you have any further questions. 🙂

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