Your wireless mouse may randomly stop working. This is annoying. But don’t worry, I have prepared a set of solutions for you to solve it.

Why does your wireless mouse randomly stop working?

The reasons the wireless mouse randomly stops working can be different. But figuring out reasons is the first step to fix it. Here, I summarize the following factors that may cause your mouse problems:

  • Low battery power
  • Damaged mouse 
  • Connectivity problems resulting from Bluetooth and USB port
  • Missing or outdated drivers
  • Realtek HD Audio Manager
  • Disappearing cursor feature
  • System files issues
  • Hard errors

You don’t need to worry too much about the above reasons but just try the methods below to fix it.

Before getting started

Before you get started to fix the mouse problem, it is a wise choice to check your wireless mouse first.

Check the power of the wireless mouse

When the battery is emptied, your mouse will randomly stop moving. Therefore, you have to check the power of the mouse. For battery-powered wireless mouse, you can just replace the batteries and check if it works. Or if you use a rechargeable wireless mouse, charge it and check if it works.

Check if the wireless mouse is damaged

As time goes, your wireless mouse is consumed. As a result, it may be damaged. Especially, a cheap mouse may have a shorter service time. When your mouse doesn’t work, you can check if your mouse has been damaged. You can connect your mouse to another PC and see if the mouse works. Once it doesn’t work, just replace it with a new one. 

Try these methods

Here are 7 methods for you to fix your mouse problem. You can just try these methods until your mouse works.

  1. Change USB port
  2. Connect to Bluetooth
  3. Update your mouse driver
  4. Disable the Realtek HD Audio Manager
  5. Disable disappearing cursor feature
  6. Fix missing or corrupt system files
  7. Fix unknown hard errors

Method 1: Change USB port

Your wireless mouse may come with a USB receiver. Generally, you can plug the USB receiver into a USB port on your PC and then your mouse can work. If your USB receiver is plugged into a USB port but it does not work, it may be due to the USB port. You can just try another USB port.

  1. Unplug the USB receiver from your PC.
  2. Plug the USB receiver into another USB port and see if it works.

Method 2: Add a Bluetooth device

It’s possible that your mouse works normally but it hasn’t paired with your PC. If your mouse doesn’t connect to your computer via the USB receiver, you can do it manually by adding a Bluetooth device.

  1. On the keyboard, press the Windows logo key and I key at the same time to Open Settings.
  2. Click Devices from the menu options.
  3. Click Bluetooth & other devices on the left panel and then select Add Bluetooth or other device.
  4. Click Bluetooth on the dialog box below.
  5. You have to wait for the mouse to appear in the list and then follow the on-screen instructions to pair the device.

Method 3: Update your wireless mouse driver

If your operating system has updated but your mouse driver hasn’t updated, your mouse may stop working. So when your mouse does not work, you can try to update your mouse driver. 

If you’re not comfortable playing with device drivers, we recommend using Driver Easy. Driver Easy will automatically recognize your system and find the correct drivers for it. In other words, you don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy.

  1. Download and install Driver Easy. 
  2. Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any drivers that need to update.
  3. You can choose to update the driver with a FREE version. Click the Update button next to the flagged driver to automatically download the correct version of that driver, then you can manually install it.
    Or you can click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system. (This requires the Pro version – you’ll be prompted to upgrade when you click Update All).

After updating your device drivers, see if your mouse problem has been solved. If not, move to the next method.

Method 4: Disable the Realtek HD Audio Manager

Realtek HD Audio Manager will start upon each bootup. It may interfere with the functionality of other devices and cause errors. If you disable the Realtek HD Audio Manager, it may help you to fix the mouse problem.

  1. Press Windows logo and Pause key on keyboard at the same time.
  2. The window below will popup. Click the Device Manager on the right panel.
  3. Double-click the Sound, video and game controllers to view the devices in the category.

    Right-click Realtek High Definition Audio and then select Disable device.
  4. Click Yes in the dialog box that pops up.
  5. After disabling Realtek High Definition Audio, you can check if your mouse works.

Method 5: Disable disappearing cursor feature

The disappearing cursor feature is user-friendly. It is designed for user convenience while typing. If your cursor disappears only when you’re typing, you can check if the feature is enabled. You can fix it by disabling this feature.

  1. Click the Search box in the lower left corner of your screen and then type control panel. Click the Control Panel
  2. The window below will pop up. Click Hardware and Sound.
  3. Click Mouse below the Devices and Printers.
  4. The Mouse Properties dialog box will open. Click the Pointer Options tab on the upper side of the window.
  5. Uncheck the box next to the Hide pointer while typing and click the OK button.
  6. Restart your PC and see if your mouse works. 

Method 6: Fix missing or corrupt system files

System files may be missed or corrupted while you install or uninstall software, updates, and hardware drivers. When your mouse randomly stops working, you can check if there are corrupted system files. You can try to fix missing or corrupt system files by running the Command Prompt.

  1. Click the Search box and then type cmd.
  2. Right-click Command Prompt and then select Run as administrator.
  3. In the black window that pops up, type sfc/scannow (you can just copy and paste it) and then press Enter. It will take some time to scan system files. For corrupted system files, it will  repair them.
  4. After that, you can see if your mouse works.

Method 7: Fix unknown hard errors

Unknown hard errors can also be the possible cause. If you have tried all the above methods, your wireless mouse still doesn’t work. You can try to fix unknown hard errors with Windows built-in tool CHKDSK.

  1. Press Ctrl+Shift+Esc keys on keyboard at the same time to open the Task Manager. 
  2. Click the File tab and then select Run new task
  3. The dialog box will pop up. Type cmd and check the box next to the Create this task with administrative privileges. Then Click the OK button.
  4. Type chkdsk /f /r (you can just copy and paste it) in the Command Prompt window and then press Enter.
  5. Press Y on your keyboard. As is described in the figure below, Disk check will start the next time when you boot your PC.
It might take some time to check the hard disk. If you don’t have time to wait for the disk check to complete in your next reboot, you can skip it and reschedule it again.

In short, I hope this article is helpful to you. For any questions, please feel free to leave a comment below.

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