The Remote Procedure Call Failed [Solved]

Camilla Mo, in Common error Tags: Windows


When you are trying to open a photo, if you meet error “The remote procedure call failed”, don’t worry. Try methods below, then you can open the photos again.


Method 1: Using “Open with” to Open the Photo

1. Right-click on the photo that you wish to open and select Properties.


2. In General tab, click Change button if the file is not opened with Windows Photo Viewer by default.



3. Select Windows Photo Viewer and click OK button.



4. After that, in Properties dialog box, click OK button to apply the change. Then try to open the photo again.


Method 2: Run the Built-in Windows Store Apps troubleshooter


Note Windows Stores Apps troubleshooter is  built in Windows 8, 8.1 and Windows 10. If you are using Windows 7, skip this method and try other methods.

Follow these steps:

1. Open Control Panel

2. View by Large icons and click Troubleshooting.



3. Click View all on the left panel.


4. Click Windows Store Apps then follow the on-screen instructions.

Method 3: Check for Some Related Services

The related services are Remote Procedure Call (PRC), Remote Procedure Call (PRC) Locator and DCOM Server Process Launcher. Follow below steps to check for their settings.

1. Press Win+R (Windows logo key and R key) at the same time. A Run dialog box will open.

2. Type services.msc in the run box and click OK button.



3. Locate service Remote Proceduree Call (RPC).



Double-click on it and make sure the “Startup type” is Automatic and the status is Started.



4. Locate service DCOM Server Process Launcher.



Double-click on it and make sure the “Startup type” is Automatic and the status is Started.



5. Locate service Remote Procedure Call (PRC) locator.



Double click on it and set the “Startup” type to Manual.




Method 4: Run the System File Checker to Check the System Files

The issue caused could be due to corrupted system file. So to fix the issue, try to check and fix the corrupted system file.

Follow these steps:

1. Open Command Prompt as an administrator

2. Type sfc /scannow and press Enter key. The process will take some time until the verification 100% complete.




Method 5: Run the Antivirus Software

The error may be caused due to malware or virus. So run the antivirus that you have installed to check if this is the case.


Method 6: Uninstall any Registry Cleaner

The error would occur if a registry cleaner has deleted important files for the photos app. If you have installed one, try uninstalling it and see if it works.

Help Us Improve Article
  • Vlado Kussak

    Delete the content of %appdata%..LocalPackagesMicrosoft.Windows.[appID]LocalState
    Where [appID] world be like: Microsoft.SkypeApp_kzf8qxf38zg5c Or Photos_8wekyb3d8bbwe
    Restart the app

  • Cathy O.

    I have been trying to troubleshoot this for 2 days. Your method 1 worked perfectly. THANK YOU!!!!

  • Allison

    THANK YOU! This has been driving me crazy! This was the easiest and most effective method I’ve found. So glad you put all this together. Running through multiple steps helped fix a lot of errors I was getting!