When you are trying to open a photo, if you get error “The remote procedure call failed“, don’t worry. You’re not alone. Many users have reported this issue. You can fix the problem with one of the methods in this article.
There are six method to try to fix the problem. You may not have to try them all. Just start at the top of the list and work your way down.
Method 1: Using “Open with” to Open the Photo
Method 2: Run the Built-in Windows Store Apps troubleshooter
Method 3: Check for Some Related Services
Method 4: Run the System File Checker to Check the System Files
Method 5: Run the Antivirus Software
Method 6: Uninstall any Registry Cleaner
Method 1: Using “Open with” to Open the Photo
There are other available ways to open the photo. You can use “Open with” to set Windows Media Player to open the photo by default.
1) Right-click the photo that you wish to open and click Properties.
2) In General tab, click the Change button.
3) Select Windows Photo Viewer and click the OK button. If you can’t see Windows Photo Viewer option, this method doesn’t work for you. Skip and move to another method.
4) After that, in Properties dialog box, click the OK button to apply the change. Then try to open the photo again.
Method 2: Run the Built-in Windows Store Apps troubleshooter
This method only applies to Windows 10, 8 & 8.1, as Windows Stores Apps troubleshooter is only built in Windows 8, 8.1 and Windows 10. If you are using Windows 7 and lower Windows version, skip this method and try other methods.
Follow these steps:
1) Open Control Panel.
2) View by Large icons and click Troubleshooting.
3) Click View all on the left panel.
4) Click Windows Store Apps then follow the on-screen instructions.
Method 3: Check for Some Related Services
The related services are Remote Procedure Call (PRC), Remote Procedure Call (PRC) Locator and DCOM Server Process Launcher. Follow below steps to check for their settings.
1) On your keyboard, press Win+R (Windows logo key and R key) at the same time to invoke the run box.
2) Type services.msc and click the OK button.
3) Locate service Remote Proceduree Call (RPC).
Double-click on it and make sure the “Startup type” is Automatic and the status is Started.
4) Locate service DCOM Server Process Launcher.
Double-click on it and make sure the “Startup type” is Automatic and the status is Started.
5) Locate service Remote Procedure Call (PRC) locator.
Double click on it and set the “Startup” type to Manual.
Method 4: Run the System File Checker to Check the System Files
The issue caused could be due to corrupted system file. So to fix the issue, try to check and fix the corrupted system file.
Follow these steps:
1) Open Command Prompt as an administrator.
2) Type sfc /scannow and press Enter key. The process will take some time until the verification 100% complete.
Method 5: Run the Antivirus Software
The error may be caused due to malware or virus. So run the antivirus that you have installed to check if this is the case.
Method 6: Uninstall any Registry Cleaner
The error would occur if a registry cleaner has deleted important files for the photos app. If you have installed one, try uninstalling it and see if it works.