Windows 7 Update Not Working, Stuck at Checking for updates [Solved]

This problem has been bugging a lot of Windows 7 users for a very long time, and users are still complaining about Microsoft not solving it today: users cannot go pass the Checking for updates window and go into the Downloading updates part. In this case, it becomes impossible for Windows 7 users to update the newly released update packs or patches from Windows, which could be a severe risk if the released pack is vital to certain bugs. 

If this is bothering you too, please follow the instructions below to see if they can help you solve it: 

Option One: Update Patches 

1) Follow the path: Start button > Control Panel > Windows Update (View by Large icons).

2) Choose Change settings on the left side of the pane.

3) Under Important updates, choose Never check for updates (recommended) option. Then hit OK to save and continue.

4) Restart  your computer. 

5) Go to support website of Microsoft, and download updates:  


as per your version of your operating system, 64-bit or 32-bit. Place them on your desktop.

6) Reboot your computer.  

7) Press Start button, then right click Computer from the list of choice and select Manage.

8) On the left pane, expand Services and Applications option, then click Services option. On the right side of the pane, locate Windows Update service.

9) Right click Windows Update service and choose Stop.

10) Go to C:\Windows, then locate SoftwareDistribution folder. Right click it and choose Delete

11) Now go to your desktop and double click the KB 3102810, KB3083710, KB3020369, KB3050265, KB3172605  setup files and let them install. 

12) Reboot your computer when the installation finishes. 

13) Follow the path: Start button > Control Panel > Windows Update (View by Large icons).

14) Then choose Check for updates.

15) Wait for while for Windows to search for the updates for you. This time, it won’t take you forever like it did previously. You will be able to run the installation of your Windows Updates now. You can also turn on the Windows Update service that we turned off if you like. 

Option Two: Change the DNS server settings

1) Go to Control Panel > Network and Sharing Center (view by Large icons).

2) Choose Change apater settings on the left side of the pane. 

3) Right click  the connection for which you want to configure Google Public DNS and choose Properties

4) Select the Networking tab. Select Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6) and then click Properties.

5) Click Advanced  button. 

6) Then go to DNS tab. If you can see any DNS server IP addresses listed, write them down for future reference. Then Remove them from this window. 

7) First click the Add… button, and then type in the following IP addresses of the Google DNS servers: 

  • For IPv4: and/or
  • For IPv6: 2001:4860:4860::8888 and/or 2001:4860:4860::8844

Hit Add to continue. 

8) Then hit OK to save the change. 

9) Now check your Windows Update again, see if the problem is solved. 

TIP: It is also very important for you to keep you device drivers updated so as to eliminate the possibility of having buggy problem such as this one here. To keep your device drivers always updated, why not have a try at Driver Easy? It allows you to detect, download and update the device drivers fast and easily! The pro version even provides  you with the one-click-update-all feature that is going to help you save tons of time and energy! 

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Sophie Luo, in Technical Tips Tags: Windows Updates
  1. I don’t know how to thank you enough!
    I realized I haven’t been getting any updates for about 5 months now, did some Google search, and finally came across this wonderful posting that saved my computer and my life! Option 1 worked like magic for me, and it only took a few minutes to search for updates.

    Thank you a million times!!

  2. Thank God it’s worked. The laptops at our company suddenly stopped updating last year. Tried lots of different websites with no luck.
    Success on first attempt with option 1. Only KB3102810 was relevant to our laptops.
    Successfully downloaded and installed 20 important updates.
    Brilliant. Many thanks

  3. OMG, I have been working on upgrading a 2009 DELL laptop from Vista to Windows 7 Home (I had a dvd/cd) and could not for the life of me get updates to work. I also had a copy of Service pack 1 that worked. After that, and waiting for hours, nothing was happening as others have stated here on getting updates. These instructions were so easy and now it’s all working out fine. I am on 86 of 202 updates that finally downloaded and now are installing. Thank you so much for this site. I don’t remember how I found it, but so glad I did. Thanks a million!!!! All other sites did not work for me, and I got lost on what to download or when and how to install them.

  4. Wow, option 1 worked after I looked around for a fix to this update issue for quite some time. So glad I found this site. Thank you so much. Instructions were super easy to follow, thank you! Wondering why Microsoft does not come up with advice like that. Awesome job Driver Easy.

  5. I am wondering why this happens. Also, option 2 worked for me. Why does adding the addressed worK? Thanks for your help

  6. thank you!!!!! Option 1 worked perfectly. Couldn’t install updates since 2015. Had 58 updates. 3 of the 5 updates where already on my computer so just installed the other 2. As one person stated previously, it took about 30 minutes to search for updates so don’t panic if it doesn’t start downloading right away.

  7. Question;
    The Software Distribution folder I deleted with all my past history of updates; Now that I have Update running again, can I restore that older folder from the recycle bin to my computer again, or will that just foul it up again? I notice I have a new one now with only the new updates I am now getting.

    1. Hi, Kevin.

      Thanks for the question.

      It is up to you whether to restore the file or not.

      Files required for installing Windows Updates will be automatically downloaded again. So this folder will be re-created.

      The Distribution folder contains your update history files, and you will lose the data once you delete them. This will result in a longer detection time.

      If there is anything more that we can do to help, please feel free to ask.

  8. THANK YOU! FINALLY someone who could guide us through the steps to repair Windows Update! Option #1 worked for me. Only the last two Microsoft Updates listed were not on my computer. But once they were and I followed your steps, I now have hundreds of Updates coming in, mostly for “Office”, many of which I do not need, but the really important ones for protection are now showing up. I still don’t know why my computer stopped automatically downloading them about 10 months ago, and nothing on Windows sites explained how to deal with this issue!! Again, Thanks!

  9. Thanks a lot. I was trying on various options to resolve my Windows update issues for sometime now. Option 1 really worked. Thanks

  10. I tried option 1, said updates did not apply to my computer. Tried restart, as per Geir did, same problem. Tried Option 2, wouldn’t even connect first try, now just hangs there still. Any other suggestions? Re the updates, I only found one option to download. Any more suggestions please?

    1. Sorry, I finally found the x64 updates, and though painful, I think I have gotten back on track! Seem to have downloaded all the windows updates I wanted, and want to say a big thank you for putting this fix up. well done!

  11. I’ve only had my computer since November and I’ve never run updates because it hasn’t worked. Thanks to this page (finally!), I was able to run Windows Update and it found 134 updates. Thank you!

  12. Woohoo after months of not being able to update my windows 7, I followed your fix #1 & ive now got update working!!! Over 150 updates to install ? Doing them in batches of 25 at a time and restarting windows after each set, going to take a while but least my windows update is working again, many thanks ?

  13. Thank you for the very clear instructions. I used Option 1 to fix the problem. Only the last 2 downloads KB ending 265 and 605 needed to be installed and the problem cleared. At the end it took 30 minutes for step 15 to check for updates and it looked as though the looping problem was still there, but finally the updates were found. We had moved house and internet provider and only realised 6 months later that we weren’t getting the usual updates. Thank you very much.

  14. Finally a fix for this problem that worked. I haven’t been able to update my Win 7 for several months and tried several other “fixes” but this is the finally the one that worked, option 1. Thank you.

  15. I went through your process as written and it worked perfectly. My computer, in the last day has begun downloading updates in huge numbers. Thank You

  16. Thank you for putting this together. I attempted both options but was not successful. I received the following windows update error code: 8024402F

    I noticed that when I attempted to install the following files from my desktop, a message appeared stating they were already installed: KB3102810, KB3083710, and KB3020369. The remain two downloaded and installed when I double clicked on them.

    YOu help is greatly appreciated.

    1. Hi, you can try to re-install them.

      Follow the path: Start button > Control Panel > View installed updates (this option is on the left side of the pane). Then see if you can locate the first three updates. If you can find them, click them and choose Uninstall.

      Then restart your computer.

      Try to install them again now.

      Hope this is helpful to your situation.

  17. This is the only solution (option #1, update patches) that finally worked for me. Great step-by-step directions and screen shots.

  18. I tried your option one: update patches
    the installation of patch KB3172605 returned that this patch did not apply to my windows 7.

    I restarted and tried windows update but it still hangs.

    Then I tried changing the DNS values stopped windows update and tried again and it did not work either.

    Any ideas that could help me solving this problem?

    Thanks a lot.


    1. Hi, please make sure that you have downloaded the correct patch for your OS: Windows 7 SP1, 64-bit, 32-bit, you are required to choose accordingly.

      If you have chosen the correct patch and the error message still appear, would you please show me the full message when patch KB3172605 says it does not apply? I will be able to better assist you with more information.

      Thanks in advance for your reply.

      1. I got the same error (KB3172605 does not apply to my windows 7), but after a restart I could install it. Everything works now, thanks alot for this well explained fix!

  19. Step One worked! Been working on this issue now for several hours, tried several official Microsoft suggestions to no avail.. After carefully following the directions in Step 1, Windows Update now works!

    Thank you Driver Easy!

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