ASTRO Command Center is a handy tool for users to update the firmware and customize the input and output parameters to be precisely configured for their specific set up. But some of them run into the issue of it not detecting headset, A50. If you happen to be one of them and are scratching your head wondering how to troubleshoot it, you’ve come to the right place. We’ll walk you through the steps to fix it.

Try these fixes

You may not need to try them all; simply work your way down the list until you find the one that does the trick.

  1. Check for hardware issues
  2. Run Windows Troubleshooter
  3. Check for Windows Updates
  4. Update your device drivers
  5. Reinstall Astro Command Center
  6. Repair corrupted system files

For users who have A50 Base Station, before diving into any troubleshooting steps below, you need to make sure to set it to PC Mode to ensure that the Command Center will be able to detect it.

1. Check for hardware issues

To rule out the problem, you’ll first need to verify if there is any hardware glitch. To get started, simply perform the steps below:

  • Disconnect the headset from your computer.
  • Connect the headset to a different computer where the ASTRO Command Center is installed.
  • Check if your headset is successfully recognized.
  • If it’s not detected, you may have to contact the ASTRO support or the seller for repair or replacement.

If it works as intended on the other computer, your problem could be attributed to misconfigurations on your system or there are some bugs within the version of the software you installed. In this case, you can try the next fix below.

2. Run Windows Troubleshooter

Windows Troubleshooter is a feature that users can utilize to fix some common issues. Therefore, before jumping into any advanced tweaks, you’re supposed to take advantage of this handy feature and check if it helps solve your problem.

  1. On your keyboard, press the Windows logo + I keys simultaneously to open Settings.
  2. Select Update & Security.

  3. From the left pane, click on Troubleshoot. Then highlight the Bluetooth troubleshooter and click Run the troubleshooter.



    If there are no troubleshooters showing up, click Additional troubleshooters.

  4. Once you complete these steps, Windows will run and apply fixes according to your configuration.

If Windows fails to detect any issues, or you can see any noticeable improvements, you should proceed to the next fix.

3. Check for Windows updates

Windows updates usually come with bug fixes and introduce new features. Some updates address bugs and issues in Windows, which can negatively impact the stability of your Operating System. And that might trigger the issue you’re having. To fix it, simply download and install all Windows updates.

  1. In the search box, type in check for updates. Then click it from the list of results.

    how to download and install Windows updates
  2. Click on the Check for updates tab. When available, your system will start downloading and installing the updates. Patiently wait for it to finish and you’ll be asked for a reboot.

After the reboot, try to connect your device. If your issue persists, move on to the next fix.

4. Update your device drivers

Next you would need to have a look at your drivers. If you’re using outdated or misconfigured drivers, various types of issues can occur. Since drivers play an important role in keeping your computer in good operating condition and saving it from potentially expensive problems down the line.

You can perform manual updates via the Device Manager or go to your device manufacturers’ driver download page to look for the drivers that are compatible with your system, then download and install each of them properly by following the on-screen instructions. Sounds like a tedious and harrowing process, right? It is, especially if you’re not tech-savvy. To make it simple, you can use Driver Easy, a powerful tool that can help detect any outdated or missing drivers, download and install the correct drivers for your system.

  1. Download and install Driver Easy.
  2. Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any devices with outdated drivers.

  3. Click Update All. Driver Easy will then download and update all your outdated and missing device drivers, giving you the latest version of each, direct from the device manufacturer.

    This requires the Pro version which comes with full support and a 30-day money-back guarantee. You’ll be prompted to upgrade when you click Update All. If you don’t want to upgrade to the Pro version, you can also update your drivers with the FREE version. All you need to do is to download them one at a time and manually install them.

The Pro version of Driver Easy comes with full technical support. If you need assistance, please contact Driver Easy’s support team at support@drivereasy.com

After your drivers are fully updated, restart your computer for the changes to take full effect. Then check if ASTRO Command Center can detect your device now. If you still can’t solve your problem, proceed to the next fix.

5. Reinstall Astro Command Center

If there’s nothing wrong with your system, it’s high time you check if the version of the software you’re currently using is in an error state. This happens at one point or another and a simple reinstallation can fix the issue.

To reinstall ASTRO Command Center, you’ll need to first uninstall it. Press Windows logo + R keys simultaneously to open the Run box. Then type appwiz.cpl. Once a window opens, find ASTRO Command Center and uninstall it.

When the uninstallation process is finished, try to download and install it by following the step-by-step guide.

6. Repair corrupted system files

If nothing else helps, your corrupted system files can be the culprit and you’ll need to repair them. For that work, the System File Checker tool might help. You can run the sfc /scannow command hopefully to help identify the problems and repair missing or corrupted system files. But most of the time, it only scans major files and may miss minor issues.

In such a situation, you would need a more powerful tool which specializes in Windows repair. And we recommend Restoro, an automated Windows repair tool that scans your PC for problematic files and replaces the files that are malfunctioning.

  1. Download and install Restoro.

  2. Open Restoro and it will run a free scan of your PC and give you a detailed report of your PC status. This will take a few minutes.
  3. If Restoro detects any issues on your PC, click Start Repair to start the repair process.

The repair is available with the paid version of Restoro that comes with full money-back guarantee and full technical support. If you need any assistance, feel free to contact their support team.

After the repair, your problem should be resolved and you should be able to enjoy your headset to the fullest.


Hope this post helped! If you have any ideas or questions, feel free to drop us a line in the comment section below. And we’ll get back to you ASAP.

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