Your Windows computer won’t connect to the Internet? Don’t worry… Although it’s incredibly frustrating, you’re definitely not the only person to experience this problem. Lots of Windows users have recently reported the very same issue. More importantly, you should be able to fix it pretty easily…

Fixes to try

Here’s a list of fixes that have resolved this Internet connection problem for other Windows users. You may not have to try them all; just work your way down the list until you find the one that works for you.

  1. Restart your router/modem
  2. Reset your network settings
  3. Update your network driver
  4. Temporarily disable your antivirus
  5. Check for hardware and connection issues

Fix 1: Restart your router/modem

This is the quickest and easiest fix to try when your computer doesn’t connect to the Internet. To do so:

  1. Turn off your router/modem.
  2. Disconnect the power cable from your router/modem.
  3. Leave it for 1 minute.
  4. Connect the power cable back to your router/modem.
  5. Turn on your router/modem.

Now check to see if your computer connects to the Internet. If not, move on to Fix 2.

Fix 2: Reset your network settings

Perhaps your computer Internet connection is not working properly if there’s something wrong with your computer network settings. You should try resetting them and see if this works for you.

  1. On your computer, click the Start button and type “cmd“.

  2. Right click Command Prompt in the list of results, then select Run as administrator.

  3. Type the following lines of command at Command Prompt, and after typing each line, press Enter on your keyboard.
    ipconfig /release

    ipconfig /renew

    ipconfig /flushdns

    netsh winsock reset

    net stop dhcp

    net start dhcp

    netsh winhttp reset proxy

Now check to see if your Internet connection works now. If not, try Fix 3, below.

Fix 3: Update your network driver

Your network connection can’t work properly if you are using a wrong network driver on your computer. You should update your driver to see if this fixes your network issues.

If you don’t have the time, patience or skills to update your drivers manually, you can do it automatically with Driver Easy.

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing. And you can update your network driver even if you’re offline. Driver Easy handles it all!

You should have another computer that has Internet access before you can update your network driver.

To update your network drivers offline:

  1. Download and install Driver Easy on your computer and another computer with Internet access.
  2. On your own computer, run Driver Easy and click Tools.

  3. Click Offline Scan.

  4. Select Offline Scan, then click Continue.

  5. Click the Browse button and then select a location to save your scan result.

  6. Click the Offline Scan button to start the scan.

  7. Click OK.

  8. Copy the saved file to the computer that has Internet access.
  9. Run Driver Easy on that computer, then click Tools and click Offline Scan.
  10. Select Upload Offline Scan File, then click the Continue button.

  11. Click the Browse button, then find and select your scan result file.

  12. Click Continue.

  13. Click Download to download the network driver for your computer.

  14. Copy the downloaded driver to your own computer, then install it.

  15. Restart your computer, then check to see if this fixed your computer network issue.
If you need assistance, please contact Driver Easy’s support team at

Fix 4: Temporarily disable your antivirus

Your firewall or antivirus software can sometimes cause interference to the your system so your computer can’t connect to the Internet. To see if that’s the case for you, temporarily disable your firewall and see if the problem remains. (You may need to consult your firewall documentation for instructions on disabling it.)

If this resolves your problem, You can contact the vendor of your firewall and ask them for advice. Or you can install a different antivirus solution.

IMPORTANT: Be extra careful about what sites you visit, what emails you open and what files you download when you have disabled your firewall.

Fix 5: Troubleshoot hardware issues

If your Internet connection is still not working, it’s likely there are hardware issues with your network port, cable or your devices. In this case, there are a few things you need to do:

First, if you’re using a wired connection, replace your network cable with a new one. This will resolve problems you might be experiencing due to your cable.

If changing the cable doesn’t work for you, try your network connection with another computer or try connecting your computer to another network. If there are problems with your computer or router/modem, you should contact the manufacturer of your device. Or you should contact your Internet service provider (ISP) for assistance to fix issues with your network.

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